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Smart Serve / Smartserve Certification
Fall 2022 Test Questions with Correct
Answers Latest 2025 Update
Maria is slurring her speech, and having difficulty with coordination and balance. Is she intoxicated?
Maybe, but Maria may have a medical condition that mimics these signs.
If a customer is served to the point of intoxication, when does the server's responsibility end?
When the customer sobers up.
Select all that apply.
What are effective ways to monitor a customer's alcohol consumption?
►Use different glasses for alcoholic and non-alcoholic drinks.
►Check the customer's bill, if they're running a tab.
►Keep track of the number of drinks that your customer consumes.
Select all that apply.
Which of the following indicates that an I.D. may have been tampered with?
►The I.D. has folds or bends.
►Changed numbers on date of birth.
►Air bubbles in the lamination.
►Thicker lamination on the photo area.
It is important to let your co-workers and manager know if you have given a customer which rating?
Yellow or Red
If the same number of standard drinks is consumed, which guest will most likely have the lowest BAC?
A young, physically fit male.
Which of the following customers will likely have the lowest BAC after consuming the same number of
Standard Drinks in the same amount of time?
ertification
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ServeTest
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Smartserve
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Certification
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2022 Test
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A young, lean man.
The Traffic Light System is a helpful way to:
Decide whether to serve, slow down, or stop service to a customer.
Why is it important for you to know the features of all accepted forms of I.D.?
It's everyone's job in a licensed establishment to ensure that underage customers are not served
alcohol.
It's hard to identify a fake I.D. if you don't know the distinguishing features.
Serving an underage customer can lead to criminal charges for you and your employer.
►All of the above.
Select all that apply.
Which of the following statements are true about the Ontario Health Card as a form of age
identification?
►By law, no one can be required to show their Ontario Health Card.
►It is illegal to collect or record information from the Ontario Health Card.
►If an Ontario Health Card is offered voluntarily, it can be accepted at your discretion.
John attends a work reception held at a restaurant. The bartender notices John taking many drinks from
the trays being carried around. When John knocks over a tray of drinks, the restaurant's manager
suggests that John call it a night and offers to get him a taxi. John's boss intervenes and says that she will
make sure that John gets home safely. John somehow leaves without anyone noticing and crashes his
car a few blocks away. Who can be held liable?
Bartender, licensee, and manager.
Select all that apply.
Which of the following are illegal under the Liquor Licence and Control Act, 2019?
►Allowing guests who smoke to take their drink with them outside of the licensed area.
►Serving or selling alcohol to an already intoxicated guest.
►Accepting an out-of-province I.D.
Select all that apply.
What does Duty of Care mean?
►Servers must not serve a customer to the point of intoxication.
►Servers must take reasonable, positive steps to protect others from harm.
►Servers must take steps to stop an intoxicated customer from driving.
Select all that apply.
According to the law, you must eject a customer in which of the following situations?
►The customer is on the premises to sell illegal drugs.
►The customer was asked to leave but returns the same day.
►The customer is intent on causing a fight.
ertification
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Smart
Fall
Answers
2022
ServeTest
Latest
Smartserve
Questions
2025 Update.pdf~~~~~~~~~~~~~~~~~~~~~~~~!!!!!!!_(*))))))))))))))))))*@&^#(&^~&*@&*&!~&*@((*~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Certification
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2022 Test
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with Correct
Smart
Fall
Answers
2022
ServeTest
Latest
Smartserve
Questions
2025 Update.pdf~~~~~~~~~~~~~~~~~~~~~~~~!!!!!!!_(*))))))))))))))))))*@&^#(&^~&*@&*&!~&*@((*~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Certification
with CorrectFall
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2022 Test
Latest
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Smart Serve / Smartserve Certification
Fall 2022 Test Questions with Correct
Answers Latest 2025 Update
Maria is slurring her speech, and having difficulty with coordination and balance. Is she intoxicated?
Maybe, but Maria may have a medical condition that mimics these signs.
If a customer is served to the point of intoxication, when does the server's responsibility end?
When the customer sobers up.
Select all that apply.
What are effective ways to monitor a customer's alcohol consumption?
►Use different glasses for alcoholic and non-alcoholic drinks.
►Check the customer's bill, if they're running a tab.
►Keep track of the number of drinks that your customer consumes.
Select all that apply.
Which of the following indicates that an I.D. may have been tampered with?
►The I.D. has folds or bends.
►Changed numbers on date of birth.
►Air bubbles in the lamination.
►Thicker lamination on the photo area.
It is important to let your co-workers and manager know if you have given a customer which rating?
Yellow or Red
If the same number of standard drinks is consumed, which guest will most likely have the lowest BAC?
A young, physically fit male.
Which of the following customers will likely have the lowest BAC after consuming the same number of
Standard Drinks in the same amount of time?
ertification
with Correct
Smart
Fall
Answers
2022
ServeTest
Latest
Smartserve
Questions
2025 Update.pdf~~~~~~~~~~~~~~~~~~~~~~~~!!!!!!!_(*))))))))))))))))))*@&^#(&^~&*@&*&!~&*@((*~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Certification
with CorrectFall
Answers
2022 Test
Latest
Questions
2025 Update.pdf~~~~~~~~~~~~~~~~~~~~~~~~!!!!!!!_(*))))))))))))))))))*@&^#(&^~&*@&*&!~&*@((*~~~~~~~
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,ertification
with Correct
Smart
Fall
Answers
2022
ServeTest
Latest
Smartserve
Questions
2025 Update.pdf~~~~~~~~~~~~~~~~~~~~~~~~!!!!!!!_(*))))))))))))))))))*@&^#(&^~&*@&*&!~&*@((*~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Certification
with CorrectFall
Answers
2022 Test
Latest
Questions
2025 Update.pdf~~~~~~~~~~~~~~~~~~~~~~~~!!!!!!!_(*))))))))))))))))))*@&^#(&^~&*@&*&!~&*@((*~~~~~~~
with Correct Answers Latest 2025 Update.pdf~~~~~~~~~~~~~~~~~~~~~~~~!!!!!!!_(*))))))))))))))))))*@
A young, lean man.
The Traffic Light System is a helpful way to:
Decide whether to serve, slow down, or stop service to a customer.
Why is it important for you to know the features of all accepted forms of I.D.?
It's everyone's job in a licensed establishment to ensure that underage customers are not served
alcohol.
It's hard to identify a fake I.D. if you don't know the distinguishing features.
Serving an underage customer can lead to criminal charges for you and your employer.
►All of the above.
Select all that apply.
Which of the following statements are true about the Ontario Health Card as a form of age
identification?
►By law, no one can be required to show their Ontario Health Card.
►It is illegal to collect or record information from the Ontario Health Card.
►If an Ontario Health Card is offered voluntarily, it can be accepted at your discretion.
John attends a work reception held at a restaurant. The bartender notices John taking many drinks from
the trays being carried around. When John knocks over a tray of drinks, the restaurant's manager
suggests that John call it a night and offers to get him a taxi. John's boss intervenes and says that she will
make sure that John gets home safely. John somehow leaves without anyone noticing and crashes his
car a few blocks away. Who can be held liable?
Bartender, licensee, and manager.
Select all that apply.
Which of the following are illegal under the Liquor Licence and Control Act, 2019?
►Allowing guests who smoke to take their drink with them outside of the licensed area.
►Serving or selling alcohol to an already intoxicated guest.
►Accepting an out-of-province I.D.
Select all that apply.
What does Duty of Care mean?
►Servers must not serve a customer to the point of intoxication.
►Servers must take reasonable, positive steps to protect others from harm.
►Servers must take steps to stop an intoxicated customer from driving.
Select all that apply.
According to the law, you must eject a customer in which of the following situations?
►The customer is on the premises to sell illegal drugs.
►The customer was asked to leave but returns the same day.
►The customer is intent on causing a fight.
ertification
with Correct
Smart
Fall
Answers
2022
ServeTest
Latest
Smartserve
Questions
2025 Update.pdf~~~~~~~~~~~~~~~~~~~~~~~~!!!!!!!_(*))))))))))))))))))*@&^#(&^~&*@&*&!~&*@((*~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Certification
with CorrectFall
Answers
2022 Test
Latest
Questions
2025 Update.pdf~~~~~~~~~~~~~~~~~~~~~~~~!!!!!!!_(*))))))))))))))))))*@&^#(&^~&*@&*&!~&*@((*~~~~~~~
with Correct Answers Latest 2025 Update.pdf~~~~~~~~~~~~~~~~~~~~~~~~!!!!!!!_(*))))))))))))))))))*@
