https://www.stuvia.com/user/Performance
TFM 11 – COMPREHENSIVE UPDATED EXAMINATION QUESTIONS WITH
ANSWERS AND RATIONALES
SECTION 1: FACILITIES MANAGEMENT FUNDAMENTALS
(Questions)
1. "Facilities management" is best defined as:
A) Only building maintenance
B) The integration of people, place, process, and technology to
ensure functionality of the built environment
C) Only janitorial services
D) Only security services
Answer: B
Rationale: Facilities management integrates multiple disciplines
to ensure the built environment supports organizational goals.
2. The primary goal of facilities management is to:
A) Maximize costs
B) Support the core business operations through effective
,https://www.stuvia.com/user/Performance
management of facilities
C) Only maintain equipment
D) Only manage vendors
Answer: B
Rationale: FM supports the organization's core mission.
3. "Preventive maintenance" refers to:
A) Repairing equipment after failure
B) Scheduled maintenance to prevent breakdowns
C) Only emergency repairs
D) No maintenance
Answer: B
Rationale: Preventive maintenance is planned and scheduled to
avoid failures.
4. "Reactive maintenance" is:
A) Planned maintenance
B) Repairs performed after equipment fails
C) Preventive maintenance
D) Predictive maintenance only
,https://www.stuvia.com/user/Performance
Answer: B
Rationale: Reactive = run-to-failure.
5. "Predictive maintenance" uses:
A) Guesswork
B) Data and monitoring to predict when maintenance is needed
C) Only visual inspection
D) Only manufacturer recommendations without data
Answer: B
Rationale: Predictive maintenance uses condition monitoring.
6. "Total cost of ownership" (TCO) includes all EXCEPT:
A) Purchase price
B) Operating costs
C) Maintenance costs
D) Only the initial cost
Answer: D
Rationale: TCO includes all costs over the asset's life.
7. "Life cycle costing" considers:
A) Only purchase price
, https://www.stuvia.com/user/Performance
B) All costs from acquisition through disposal
C) Only energy costs
D) Only maintenance costs
Answer: B
Rationale: Life cycle costing includes acquisition, operation,
maintenance, and disposal.
8. "Key performance indicators" (KPIs) are used to:
A) Ignore performance
B) Measure and track performance against goals
C) Only track costs
D) Only track employee hours
Answer: B
Rationale: KPIs measure performance.
9. "Service level agreement" (SLA) defines:
A) Only pricing
B) The expected level of service between provider and client
C) Only legal terms
D) Only insurance requirements
TFM 11 – COMPREHENSIVE UPDATED EXAMINATION QUESTIONS WITH
ANSWERS AND RATIONALES
SECTION 1: FACILITIES MANAGEMENT FUNDAMENTALS
(Questions)
1. "Facilities management" is best defined as:
A) Only building maintenance
B) The integration of people, place, process, and technology to
ensure functionality of the built environment
C) Only janitorial services
D) Only security services
Answer: B
Rationale: Facilities management integrates multiple disciplines
to ensure the built environment supports organizational goals.
2. The primary goal of facilities management is to:
A) Maximize costs
B) Support the core business operations through effective
,https://www.stuvia.com/user/Performance
management of facilities
C) Only maintain equipment
D) Only manage vendors
Answer: B
Rationale: FM supports the organization's core mission.
3. "Preventive maintenance" refers to:
A) Repairing equipment after failure
B) Scheduled maintenance to prevent breakdowns
C) Only emergency repairs
D) No maintenance
Answer: B
Rationale: Preventive maintenance is planned and scheduled to
avoid failures.
4. "Reactive maintenance" is:
A) Planned maintenance
B) Repairs performed after equipment fails
C) Preventive maintenance
D) Predictive maintenance only
,https://www.stuvia.com/user/Performance
Answer: B
Rationale: Reactive = run-to-failure.
5. "Predictive maintenance" uses:
A) Guesswork
B) Data and monitoring to predict when maintenance is needed
C) Only visual inspection
D) Only manufacturer recommendations without data
Answer: B
Rationale: Predictive maintenance uses condition monitoring.
6. "Total cost of ownership" (TCO) includes all EXCEPT:
A) Purchase price
B) Operating costs
C) Maintenance costs
D) Only the initial cost
Answer: D
Rationale: TCO includes all costs over the asset's life.
7. "Life cycle costing" considers:
A) Only purchase price
, https://www.stuvia.com/user/Performance
B) All costs from acquisition through disposal
C) Only energy costs
D) Only maintenance costs
Answer: B
Rationale: Life cycle costing includes acquisition, operation,
maintenance, and disposal.
8. "Key performance indicators" (KPIs) are used to:
A) Ignore performance
B) Measure and track performance against goals
C) Only track costs
D) Only track employee hours
Answer: B
Rationale: KPIs measure performance.
9. "Service level agreement" (SLA) defines:
A) Only pricing
B) The expected level of service between provider and client
C) Only legal terms
D) Only insurance requirements
