e
with
- ServiceNow
Correct
CSAAnswers
2024
Questions
Practice
Latest
with
-2025
ServiceNow
Correct
Update.pdf~~~~~~~~~~~~~~~~~~~~~~~~!!!!!!!_(*))))))))))))))))))*@&^#(&^~&*@&*&!~&*@((*~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Answers
Questions
Latest
with
2025
Correct
Update.pdf~~~~~~~~~~~~~~~~~~~~~~~~!!!!!!!_(*))))))))))))))))))*@&^#(&^~&*@&*&!~&*@((*~~~~~~~~~~~~~~~
Answers Latest 2025 Update.pdf~~~~~~~~~~~~~~~~~~~~~~~~!!!!!!!_(*))))))))))))))))))*@&^#(&^~&*@&*&!~
CSA 2024 Practice - ServiceNow
Questions with Correct Answers Latest
2025 Update
What section on a task record would you use to see the most recent update made to a record?
Journal
Timeline
Update log
Audit log
Diary
Activity
What are the examples of UI actions?
List buttons
List context menu
List choices
List links
List control
Lists overwrite
Which feature allows you to automate business logic for a particular application or process such as
approvals, task, notifications and record operations?
Flows
Action sequence
e
with
- ServiceNow
Correct
CSAAnswers
2024
Questions
Practice
Latest
with
-2025
ServiceNow
Correct
Update.pdf~~~~~~~~~~~~~~~~~~~~~~~~!!!!!!!_(*))))))))))))))))))*@&^#(&^~&*@&*&!~&*@((*~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Answers
Questions
Latest
with
2025
Correct
Update.pdf~~~~~~~~~~~~~~~~~~~~~~~~!!!!!!!_(*))))))))))))))))))*@&^#(&^~&*@&*&!~&*@((*~~~~~~~~~~~~~~~
Answers Latest 2025 Update.pdf~~~~~~~~~~~~~~~~~~~~~~~~!!!!!!!_(*))))))))))))))))))*@&^#(&^~&*@&*&!~
,e
with
- ServiceNow
Correct
CSAAnswers
2024
Questions
Practice
Latest
with
-2025
ServiceNow
Correct
Update.pdf~~~~~~~~~~~~~~~~~~~~~~~~!!!!!!!_(*))))))))))))))))))*@&^#(&^~&*@&*&!~&*@((*~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Answers
Questions
Latest
with
2025
Correct
Update.pdf~~~~~~~~~~~~~~~~~~~~~~~~!!!!!!!_(*))))))))))))))))))*@&^#(&^~&*@&*&!~&*@((*~~~~~~~~~~~~~~~
Answers Latest 2025 Update.pdf~~~~~~~~~~~~~~~~~~~~~~~~!!!!!!!_(*))))))))))))))))))*@&^#(&^~&*@&*&!~
Flow diagrams
Action sets
Task flows
When a flow runs an action, it generates runtime value, which stays the same for the duration of the flow,
what is the name of that runtime value?s
Data pill runtime value
Sequence runtime value
Starting runtime value
Trigger runtime value
Input runtime value
The employee on-boarding team has asked for a way for managers to order computers, monitors and cell
phones for new employees, how would you proceed to meet this requirement?
Create order guide
Create requested item
Create record producer
Create on boarding bot
Which resource would you use to determine if a specific user could contribute to a particular knowledge
base?
User criteria diagnostic
Sn_kb_author role
User criteria job role
Knowledge author group
KB author group
e
with
- ServiceNow
Correct
CSAAnswers
2024
Questions
Practice
Latest
with
-2025
ServiceNow
Correct
Update.pdf~~~~~~~~~~~~~~~~~~~~~~~~!!!!!!!_(*))))))))))))))))))*@&^#(&^~&*@&*&!~&*@((*~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Answers
Questions
Latest
with
2025
Correct
Update.pdf~~~~~~~~~~~~~~~~~~~~~~~~!!!!!!!_(*))))))))))))))))))*@&^#(&^~&*@&*&!~&*@((*~~~~~~~~~~~~~~~
Answers Latest 2025 Update.pdf~~~~~~~~~~~~~~~~~~~~~~~~!!!!!!!_(*))))))))))))))))))*@&^#(&^~&*@&*&!~
,e
with
- ServiceNow
Correct
CSAAnswers
2024
Questions
Practice
Latest
with
-2025
ServiceNow
Correct
Update.pdf~~~~~~~~~~~~~~~~~~~~~~~~!!!!!!!_(*))))))))))))))))))*@&^#(&^~&*@&*&!~&*@((*~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Answers
Questions
Latest
with
2025
Correct
Update.pdf~~~~~~~~~~~~~~~~~~~~~~~~!!!!!!!_(*))))))))))))))))))*@&^#(&^~&*@&*&!~&*@((*~~~~~~~~~~~~~~~
Answers Latest 2025 Update.pdf~~~~~~~~~~~~~~~~~~~~~~~~!!!!!!!_(*))))))))))))))))))*@&^#(&^~&*@&*&!~
If a knowledge base has no access details specified. What users are able to read articles in that knowledge
base?
No users
ITIL users
Users with kb_user roleproduct
Any user with an articles for permalink
Any active user
While showing a customer their incident form, they ask to change the priority field title to display their
internal terminology Pvalue. How would you do that? Choose 2 answers.
Right click on priority and select configure dictionary.
Right click on priority and select configure label.
Right click on priority and select configure display settings.
Right click on priority and select configure column.
What access does a user need to be able to import articles to a knowledge base?
Sn_knowledge_import
Sn_knowledge_contribute
can contribute
sn_knowledge_write
can write
can import
What controls the publishing and retiring process for knowledge articles?
Workflow designer
e
with
- ServiceNow
Correct
CSAAnswers
2024
Questions
Practice
Latest
with
-2025
ServiceNow
Correct
Update.pdf~~~~~~~~~~~~~~~~~~~~~~~~!!!!!!!_(*))))))))))))))))))*@&^#(&^~&*@&*&!~&*@((*~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Answers
Questions
Latest
with
2025
Correct
Update.pdf~~~~~~~~~~~~~~~~~~~~~~~~!!!!!!!_(*))))))))))))))))))*@&^#(&^~&*@&*&!~&*@((*~~~~~~~~~~~~~~~
Answers Latest 2025 Update.pdf~~~~~~~~~~~~~~~~~~~~~~~~!!!!!!!_(*))))))))))))))))))*@&^#(&^~&*@&*&!~
,e
with
- ServiceNow
Correct
CSAAnswers
2024
Questions
Practice
Latest
with
-2025
ServiceNow
Correct
Update.pdf~~~~~~~~~~~~~~~~~~~~~~~~!!!!!!!_(*))))))))))))))))))*@&^#(&^~&*@&*&!~&*@((*~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Answers
Questions
Latest
with
2025
Correct
Update.pdf~~~~~~~~~~~~~~~~~~~~~~~~!!!!!!!_(*))))))))))))))))))*@&^#(&^~&*@&*&!~&*@((*~~~~~~~~~~~~~~~
Answers Latest 2025 Update.pdf~~~~~~~~~~~~~~~~~~~~~~~~!!!!!!!_(*))))))))))))))))))*@&^#(&^~&*@&*&!~
Workflows
State life cycle
Approval policies
Approval definitions
What is an advantage of defining relationships between CI classes?
Improves data quality, as the CIs will automatically be related when CMDB is activated.
It prevents users from creating CIs incorrectly.
It automates the loading of the CI dependency view.
Makes relating CIs easier, because predefined relationship suggests which type of CIs should be.
When using the CI dependency view, how would you view the relationship between one CI and another
CI?
right click, view relationship
Click on the plus to expand cluster
click down arrow, view relationship
Hover on connection line
Of the Ci tables, which is a base table of the CMDB hierarchy?
ECMDB
Cmdb_rel_ci
Cmdb _ci
cmdb
Ecmdb_rel_ci
Ecmdb_ci
e
with
- ServiceNow
Correct
CSAAnswers
2024
Questions
Practice
Latest
with
-2025
ServiceNow
Correct
Update.pdf~~~~~~~~~~~~~~~~~~~~~~~~!!!!!!!_(*))))))))))))))))))*@&^#(&^~&*@&*&!~&*@((*~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Answers
Questions
Latest
with
2025
Correct
Update.pdf~~~~~~~~~~~~~~~~~~~~~~~~!!!!!!!_(*))))))))))))))))))*@&^#(&^~&*@&*&!~&*@((*~~~~~~~~~~~~~~~
Answers Latest 2025 Update.pdf~~~~~~~~~~~~~~~~~~~~~~~~!!!!!!!_(*))))))))))))))))))*@&^#(&^~&*@&*&!~
with
- ServiceNow
Correct
CSAAnswers
2024
Questions
Practice
Latest
with
-2025
ServiceNow
Correct
Update.pdf~~~~~~~~~~~~~~~~~~~~~~~~!!!!!!!_(*))))))))))))))))))*@&^#(&^~&*@&*&!~&*@((*~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Answers
Questions
Latest
with
2025
Correct
Update.pdf~~~~~~~~~~~~~~~~~~~~~~~~!!!!!!!_(*))))))))))))))))))*@&^#(&^~&*@&*&!~&*@((*~~~~~~~~~~~~~~~
Answers Latest 2025 Update.pdf~~~~~~~~~~~~~~~~~~~~~~~~!!!!!!!_(*))))))))))))))))))*@&^#(&^~&*@&*&!~
CSA 2024 Practice - ServiceNow
Questions with Correct Answers Latest
2025 Update
What section on a task record would you use to see the most recent update made to a record?
Journal
Timeline
Update log
Audit log
Diary
Activity
What are the examples of UI actions?
List buttons
List context menu
List choices
List links
List control
Lists overwrite
Which feature allows you to automate business logic for a particular application or process such as
approvals, task, notifications and record operations?
Flows
Action sequence
e
with
- ServiceNow
Correct
CSAAnswers
2024
Questions
Practice
Latest
with
-2025
ServiceNow
Correct
Update.pdf~~~~~~~~~~~~~~~~~~~~~~~~!!!!!!!_(*))))))))))))))))))*@&^#(&^~&*@&*&!~&*@((*~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Answers
Questions
Latest
with
2025
Correct
Update.pdf~~~~~~~~~~~~~~~~~~~~~~~~!!!!!!!_(*))))))))))))))))))*@&^#(&^~&*@&*&!~&*@((*~~~~~~~~~~~~~~~
Answers Latest 2025 Update.pdf~~~~~~~~~~~~~~~~~~~~~~~~!!!!!!!_(*))))))))))))))))))*@&^#(&^~&*@&*&!~
,e
with
- ServiceNow
Correct
CSAAnswers
2024
Questions
Practice
Latest
with
-2025
ServiceNow
Correct
Update.pdf~~~~~~~~~~~~~~~~~~~~~~~~!!!!!!!_(*))))))))))))))))))*@&^#(&^~&*@&*&!~&*@((*~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Answers
Questions
Latest
with
2025
Correct
Update.pdf~~~~~~~~~~~~~~~~~~~~~~~~!!!!!!!_(*))))))))))))))))))*@&^#(&^~&*@&*&!~&*@((*~~~~~~~~~~~~~~~
Answers Latest 2025 Update.pdf~~~~~~~~~~~~~~~~~~~~~~~~!!!!!!!_(*))))))))))))))))))*@&^#(&^~&*@&*&!~
Flow diagrams
Action sets
Task flows
When a flow runs an action, it generates runtime value, which stays the same for the duration of the flow,
what is the name of that runtime value?s
Data pill runtime value
Sequence runtime value
Starting runtime value
Trigger runtime value
Input runtime value
The employee on-boarding team has asked for a way for managers to order computers, monitors and cell
phones for new employees, how would you proceed to meet this requirement?
Create order guide
Create requested item
Create record producer
Create on boarding bot
Which resource would you use to determine if a specific user could contribute to a particular knowledge
base?
User criteria diagnostic
Sn_kb_author role
User criteria job role
Knowledge author group
KB author group
e
with
- ServiceNow
Correct
CSAAnswers
2024
Questions
Practice
Latest
with
-2025
ServiceNow
Correct
Update.pdf~~~~~~~~~~~~~~~~~~~~~~~~!!!!!!!_(*))))))))))))))))))*@&^#(&^~&*@&*&!~&*@((*~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Answers
Questions
Latest
with
2025
Correct
Update.pdf~~~~~~~~~~~~~~~~~~~~~~~~!!!!!!!_(*))))))))))))))))))*@&^#(&^~&*@&*&!~&*@((*~~~~~~~~~~~~~~~
Answers Latest 2025 Update.pdf~~~~~~~~~~~~~~~~~~~~~~~~!!!!!!!_(*))))))))))))))))))*@&^#(&^~&*@&*&!~
,e
with
- ServiceNow
Correct
CSAAnswers
2024
Questions
Practice
Latest
with
-2025
ServiceNow
Correct
Update.pdf~~~~~~~~~~~~~~~~~~~~~~~~!!!!!!!_(*))))))))))))))))))*@&^#(&^~&*@&*&!~&*@((*~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Answers
Questions
Latest
with
2025
Correct
Update.pdf~~~~~~~~~~~~~~~~~~~~~~~~!!!!!!!_(*))))))))))))))))))*@&^#(&^~&*@&*&!~&*@((*~~~~~~~~~~~~~~~
Answers Latest 2025 Update.pdf~~~~~~~~~~~~~~~~~~~~~~~~!!!!!!!_(*))))))))))))))))))*@&^#(&^~&*@&*&!~
If a knowledge base has no access details specified. What users are able to read articles in that knowledge
base?
No users
ITIL users
Users with kb_user roleproduct
Any user with an articles for permalink
Any active user
While showing a customer their incident form, they ask to change the priority field title to display their
internal terminology Pvalue. How would you do that? Choose 2 answers.
Right click on priority and select configure dictionary.
Right click on priority and select configure label.
Right click on priority and select configure display settings.
Right click on priority and select configure column.
What access does a user need to be able to import articles to a knowledge base?
Sn_knowledge_import
Sn_knowledge_contribute
can contribute
sn_knowledge_write
can write
can import
What controls the publishing and retiring process for knowledge articles?
Workflow designer
e
with
- ServiceNow
Correct
CSAAnswers
2024
Questions
Practice
Latest
with
-2025
ServiceNow
Correct
Update.pdf~~~~~~~~~~~~~~~~~~~~~~~~!!!!!!!_(*))))))))))))))))))*@&^#(&^~&*@&*&!~&*@((*~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Answers
Questions
Latest
with
2025
Correct
Update.pdf~~~~~~~~~~~~~~~~~~~~~~~~!!!!!!!_(*))))))))))))))))))*@&^#(&^~&*@&*&!~&*@((*~~~~~~~~~~~~~~~
Answers Latest 2025 Update.pdf~~~~~~~~~~~~~~~~~~~~~~~~!!!!!!!_(*))))))))))))))))))*@&^#(&^~&*@&*&!~
,e
with
- ServiceNow
Correct
CSAAnswers
2024
Questions
Practice
Latest
with
-2025
ServiceNow
Correct
Update.pdf~~~~~~~~~~~~~~~~~~~~~~~~!!!!!!!_(*))))))))))))))))))*@&^#(&^~&*@&*&!~&*@((*~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Answers
Questions
Latest
with
2025
Correct
Update.pdf~~~~~~~~~~~~~~~~~~~~~~~~!!!!!!!_(*))))))))))))))))))*@&^#(&^~&*@&*&!~&*@((*~~~~~~~~~~~~~~~
Answers Latest 2025 Update.pdf~~~~~~~~~~~~~~~~~~~~~~~~!!!!!!!_(*))))))))))))))))))*@&^#(&^~&*@&*&!~
Workflows
State life cycle
Approval policies
Approval definitions
What is an advantage of defining relationships between CI classes?
Improves data quality, as the CIs will automatically be related when CMDB is activated.
It prevents users from creating CIs incorrectly.
It automates the loading of the CI dependency view.
Makes relating CIs easier, because predefined relationship suggests which type of CIs should be.
When using the CI dependency view, how would you view the relationship between one CI and another
CI?
right click, view relationship
Click on the plus to expand cluster
click down arrow, view relationship
Hover on connection line
Of the Ci tables, which is a base table of the CMDB hierarchy?
ECMDB
Cmdb_rel_ci
Cmdb _ci
cmdb
Ecmdb_rel_ci
Ecmdb_ci
e
with
- ServiceNow
Correct
CSAAnswers
2024
Questions
Practice
Latest
with
-2025
ServiceNow
Correct
Update.pdf~~~~~~~~~~~~~~~~~~~~~~~~!!!!!!!_(*))))))))))))))))))*@&^#(&^~&*@&*&!~&*@((*~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Answers
Questions
Latest
with
2025
Correct
Update.pdf~~~~~~~~~~~~~~~~~~~~~~~~!!!!!!!_(*))))))))))))))))))*@&^#(&^~&*@&*&!~&*@((*~~~~~~~~~~~~~~~
Answers Latest 2025 Update.pdf~~~~~~~~~~~~~~~~~~~~~~~~!!!!!!!_(*))))))))))))))))))*@&^#(&^~&*@&*&!~
