PORTAGE LEARNING NUR231
CERTIFICATION EVALUATION 2026 EXAM
QUESTIONS SOLUTIONS
◉ What does advocacy in nursing involve?
Answer: Protecting and defending patient rights, especially when
they are vulnerable.
◉ What is the purpose of open-ended questions in communication?
Answer: To encourage fuller responses from patients.
◉ What is the purpose of focused questions?
Answer: To gather specific needed data from patients.
◉ What does offering self in therapeutic communication mean?
Answer: Showing the nurse is present and willing to support the
patient.
◉ What is the role of empathy in therapeutic communication?
Answer: To help the patient express feelings and explore concerns.
, ◉ How should nurses handle negative facial expressions?
Answer: By controlling them to avoid damaging trust.
◉ What does conveying acceptance in nursing communication
involve?
Answer: It shows the nurse is listening and values the patient's
words, such as nodding or saying, 'I follow what you're saying.'
◉ How can humor be used in therapeutic communication?
Answer: Humor can be therapeutic when used carefully and
appropriately.
◉ What is the purpose of verbalizing the implied in nursing?
Answer: It helps the patient put feelings into words, e.g., asking, 'Do
you think others won't understand?'
◉ What is paraphrasing/restating in nursing communication?
Answer: It shows listening and encourages clarification of the
patient's message.
◉ What does reflecting feelings help the patient do?
Answer: It helps the patient focus on their emotions, such as saying,
'You seem scared.'
CERTIFICATION EVALUATION 2026 EXAM
QUESTIONS SOLUTIONS
◉ What does advocacy in nursing involve?
Answer: Protecting and defending patient rights, especially when
they are vulnerable.
◉ What is the purpose of open-ended questions in communication?
Answer: To encourage fuller responses from patients.
◉ What is the purpose of focused questions?
Answer: To gather specific needed data from patients.
◉ What does offering self in therapeutic communication mean?
Answer: Showing the nurse is present and willing to support the
patient.
◉ What is the role of empathy in therapeutic communication?
Answer: To help the patient express feelings and explore concerns.
, ◉ How should nurses handle negative facial expressions?
Answer: By controlling them to avoid damaging trust.
◉ What does conveying acceptance in nursing communication
involve?
Answer: It shows the nurse is listening and values the patient's
words, such as nodding or saying, 'I follow what you're saying.'
◉ How can humor be used in therapeutic communication?
Answer: Humor can be therapeutic when used carefully and
appropriately.
◉ What is the purpose of verbalizing the implied in nursing?
Answer: It helps the patient put feelings into words, e.g., asking, 'Do
you think others won't understand?'
◉ What is paraphrasing/restating in nursing communication?
Answer: It shows listening and encourages clarification of the
patient's message.
◉ What does reflecting feelings help the patient do?
Answer: It helps the patient focus on their emotions, such as saying,
'You seem scared.'
