FAM 104 Module 1 comprehensive Questions and
Answers with 100% Correct Answers | Latest Version
Question 1.
Identify four skills of emotional intelligence
Correct Answer: Self-awareness Self-management Social awareness Relationship
management
Question 2.
Identify the four common factors affecting individuals' preferences in the workplace
Correct Answer: Cognitive Styles Age/Generation Culture Household situation
Question 3.
Identify and define group structure and its importance
Correct Answer: help us make sense of different relationships within an organization
Question 4.
Identify and define group norms and its importance
Correct Answer: accepted standards of behavior shared by team members that tend
to operate at the subconscious level. Can be influenced by explicit statements, critical
events, the first behavior emerging, or a carry-over behavior.
Question 5.
Identify conflict resolution techniques
Correct Answer: Competitive Collaborative Compromising Accommodating Avoiding
Question 6.
Identify the five principles of interest based negotiation (IBN)
Correct Answer: 1. Separate the people from the problem 2. Focus on interests, not
positions 3. Invent options for mutual gain 4. Insist on objective criteria 5. Develop
your BATNA
Question 7.
Identify meeting attendee behaviors contributing to effective meetings
Correct Answer: 1. Do your homework 2. Keep it short 3. Keep it cool and courteous
, Question 8.
The Waffler
Correct Answer: Meandering Method of Discussion. Deal with them by: 1. Give them
recognition 2. Take over the steering wheel 3. Don't stop the car
Question 9.
The Turf Warrior
Correct Answer: Protective of their territory 1. Respect their territory 2. Ask them for
the answer
Question 10.
Assassin
Correct Answer: Makes it a point to shoot down ideas 1. Ask them for ideas 2. Push
them 3. Keep pushing
Question 11.
Dominator
Correct Answer: Their position is the right position 1. Keep cool and stick to your
guns 2. Respond to their arguments 3. Talk to the chair 4. Remember the "Stuck
record" (repeat your points)
Question 12.
Interrupter
Correct Answer: Interjects while others are talking 1. Ignore the interrupter 2. Appeal
to the chair 3. Use the 3-point technique (say how many points you'll make)
Question 13.
Do your home- work
Correct Answer: 1. Research the Facts 2. Present your case professionally 3. Prepare
for objections
Question 14.
Keep it short
Correct Answer: 1. Stick to the point 2. Stick to the agenda 3. If you've got nothing to
say, shut up!
Question 15.
Keep it cool and courteous
Correct Answer: 1. Questions, not contradictions 2. Listen and respect arguments 3.
Admit your weak points, and their strong points
Answers with 100% Correct Answers | Latest Version
Question 1.
Identify four skills of emotional intelligence
Correct Answer: Self-awareness Self-management Social awareness Relationship
management
Question 2.
Identify the four common factors affecting individuals' preferences in the workplace
Correct Answer: Cognitive Styles Age/Generation Culture Household situation
Question 3.
Identify and define group structure and its importance
Correct Answer: help us make sense of different relationships within an organization
Question 4.
Identify and define group norms and its importance
Correct Answer: accepted standards of behavior shared by team members that tend
to operate at the subconscious level. Can be influenced by explicit statements, critical
events, the first behavior emerging, or a carry-over behavior.
Question 5.
Identify conflict resolution techniques
Correct Answer: Competitive Collaborative Compromising Accommodating Avoiding
Question 6.
Identify the five principles of interest based negotiation (IBN)
Correct Answer: 1. Separate the people from the problem 2. Focus on interests, not
positions 3. Invent options for mutual gain 4. Insist on objective criteria 5. Develop
your BATNA
Question 7.
Identify meeting attendee behaviors contributing to effective meetings
Correct Answer: 1. Do your homework 2. Keep it short 3. Keep it cool and courteous
, Question 8.
The Waffler
Correct Answer: Meandering Method of Discussion. Deal with them by: 1. Give them
recognition 2. Take over the steering wheel 3. Don't stop the car
Question 9.
The Turf Warrior
Correct Answer: Protective of their territory 1. Respect their territory 2. Ask them for
the answer
Question 10.
Assassin
Correct Answer: Makes it a point to shoot down ideas 1. Ask them for ideas 2. Push
them 3. Keep pushing
Question 11.
Dominator
Correct Answer: Their position is the right position 1. Keep cool and stick to your
guns 2. Respond to their arguments 3. Talk to the chair 4. Remember the "Stuck
record" (repeat your points)
Question 12.
Interrupter
Correct Answer: Interjects while others are talking 1. Ignore the interrupter 2. Appeal
to the chair 3. Use the 3-point technique (say how many points you'll make)
Question 13.
Do your home- work
Correct Answer: 1. Research the Facts 2. Present your case professionally 3. Prepare
for objections
Question 14.
Keep it short
Correct Answer: 1. Stick to the point 2. Stick to the agenda 3. If you've got nothing to
say, shut up!
Question 15.
Keep it cool and courteous
Correct Answer: 1. Questions, not contradictions 2. Listen and respect arguments 3.
Admit your weak points, and their strong points
