FAM 104 Module 1 Test comprehensive Questions and
Answers with 100% Correct Answers | Latest Version
Question 1.
Identify the four skills of emotional intelligence
Correct Answer: Self-Awareness: Can I accurately Identify my own emotions and
tendencies as the happen? Self-management: Can I manage my emotions and
behavior in the moment and over time for positive outcome? Social awareness: Can I
accurately ID other peoples' emotions and tendencies as the happen? Relationship
management: Can I manage the interactions I have with others constructively and to a
positive outcome?
Question 2.
Identify the four common factors affecting individuals preferences in the workplace
Correct Answer: - Combinations of multiple personality types - Different generations -
Different cultures - Different household situations
Question 3.
Identify group structure and group norms, how they are developed, defined and their
importance
Correct Answer: - Group: 2 or more people with a unifying relationship - Team: 2 or
more people who are mutually accountable for achieving common goals surrounding
a core purpose Structure: Help us make sense of different relationships within a team
or organization - Defines relationship within an organization, developed over time or
dictated Norms: Accepted standards of behavior to regulate and guide behavior -
Typcially at a subconscious level - Norms are developed as behaviors continue to
emerge, also during critical events
Question 4.
Identify conflict resolution techniques
Correct Answer: - Compromise: Partially satisfy everyone in the group - Competitive:
Position of power takes firm stance - Collaborative: Meet the needs of all involved -
Accommodating: meet the needs of others at your own expense - Avoiding: Evade the
conflict entirely
Question 5.
Identify the five principles of interest based negotiation (IBN)
Correct Answer: Two types of negotiation: Position-based and interested based.
Better to focus on interest based negotiations 1. Separate people from the problem 2.
Focus on interests, NOT positions 3. Create options for mutual gain 4. Insist on using
objective criteria 5. Develop your Best alternative to a negotiated agreement (BATNA)
, Question 6.
Identify meeting attendee behaviors contributing to effective meetings
Correct Answer: 1. Keep comments short 2. Keep it cool and courteous 3. Do your
homework
Question 7.
Identify techniques for effectively handling meeting menaces
Correct Answer: - The waffler: give them recognition then divert - The turf warrior:
calm them down and butter them up - Idea assassin: Push them to come up with ideas
- The dominator: repeat your point, keep cool and talk to the chair - The interrupter:
Ignore the interrupter and appeal to the chair
Question 8.
Define Project Management
Correct Answer: Set of methods, theories, and techniques that have evolved to
manage the complexities of work that is unique and temporary
Question 9.
Identify the fundamental elements of a project (versus on-going operations)
Correct Answer: A project is a temporary endeavor that drives change, enables value
creation, and produces a unique product, service or result
Question 10.
Identify the four overarching skill areas in which a project manager must be knowlegdable
Correct Answer: 1. Executive leadership 2. Program execution 3. Technical
management 4. Business management
Question 11.
Define project success
Correct Answer: There is the triple constraint in a Project: Cost, schedule and
performance. Success is correctly balancing those three things
Question 12.
Recognize typical program/project office functional disciplines often represented on a
program/project team
Correct Answer: Con Man PMs manufacture Quality engineering test data to save
contract finances
Answers with 100% Correct Answers | Latest Version
Question 1.
Identify the four skills of emotional intelligence
Correct Answer: Self-Awareness: Can I accurately Identify my own emotions and
tendencies as the happen? Self-management: Can I manage my emotions and
behavior in the moment and over time for positive outcome? Social awareness: Can I
accurately ID other peoples' emotions and tendencies as the happen? Relationship
management: Can I manage the interactions I have with others constructively and to a
positive outcome?
Question 2.
Identify the four common factors affecting individuals preferences in the workplace
Correct Answer: - Combinations of multiple personality types - Different generations -
Different cultures - Different household situations
Question 3.
Identify group structure and group norms, how they are developed, defined and their
importance
Correct Answer: - Group: 2 or more people with a unifying relationship - Team: 2 or
more people who are mutually accountable for achieving common goals surrounding
a core purpose Structure: Help us make sense of different relationships within a team
or organization - Defines relationship within an organization, developed over time or
dictated Norms: Accepted standards of behavior to regulate and guide behavior -
Typcially at a subconscious level - Norms are developed as behaviors continue to
emerge, also during critical events
Question 4.
Identify conflict resolution techniques
Correct Answer: - Compromise: Partially satisfy everyone in the group - Competitive:
Position of power takes firm stance - Collaborative: Meet the needs of all involved -
Accommodating: meet the needs of others at your own expense - Avoiding: Evade the
conflict entirely
Question 5.
Identify the five principles of interest based negotiation (IBN)
Correct Answer: Two types of negotiation: Position-based and interested based.
Better to focus on interest based negotiations 1. Separate people from the problem 2.
Focus on interests, NOT positions 3. Create options for mutual gain 4. Insist on using
objective criteria 5. Develop your Best alternative to a negotiated agreement (BATNA)
, Question 6.
Identify meeting attendee behaviors contributing to effective meetings
Correct Answer: 1. Keep comments short 2. Keep it cool and courteous 3. Do your
homework
Question 7.
Identify techniques for effectively handling meeting menaces
Correct Answer: - The waffler: give them recognition then divert - The turf warrior:
calm them down and butter them up - Idea assassin: Push them to come up with ideas
- The dominator: repeat your point, keep cool and talk to the chair - The interrupter:
Ignore the interrupter and appeal to the chair
Question 8.
Define Project Management
Correct Answer: Set of methods, theories, and techniques that have evolved to
manage the complexities of work that is unique and temporary
Question 9.
Identify the fundamental elements of a project (versus on-going operations)
Correct Answer: A project is a temporary endeavor that drives change, enables value
creation, and produces a unique product, service or result
Question 10.
Identify the four overarching skill areas in which a project manager must be knowlegdable
Correct Answer: 1. Executive leadership 2. Program execution 3. Technical
management 4. Business management
Question 11.
Define project success
Correct Answer: There is the triple constraint in a Project: Cost, schedule and
performance. Success is correctly balancing those three things
Question 12.
Recognize typical program/project office functional disciplines often represented on a
program/project team
Correct Answer: Con Man PMs manufacture Quality engineering test data to save
contract finances
