FAM 104 Module 1 MSOB's comprehensive Questions
and Answers with 100% Correct Answers | Latest Version
Question 1.
Identify the four skills of emotional intelligence
Correct Answer: Self-awareness, Self-management, social awareness, relationship
management
Question 2.
Identify the four common factors affecting individuals' preferences in the workplace
Correct Answer: Cognitive Ability, culture, homelife, generation
Question 3.
Identify group structure
Correct Answer: Structures - Help u make sense of different relationships within an
organization Defined: Authority or emerge over time
Question 4.
group norms
Correct Answer: Norms - accepted standards of behavior, shared by team members,
to regulate and guide behavior, if not questioned, broken process will not change,
subconscious level Can be derived from: explicit statements, primacy, carry-over
behaviors, critical event
Question 5.
Groupthink
Correct Answer: when team unit overrides motivation to realistically appraise
alternative courses of action Warning Signs: highly cohesive, isolated for contrary
opinion, ruled by directive leader Dangers: limits discussion, fails to reexamine, no
contingency plans
Question 6.
Identify conflict resolution techniques
Correct Answer: Competitive - emergency or unpopular action is needed, firm stance
needed Accommodating - meets needs of others at your own expense, issues mater
more for the other party, preserving harmony is more important Avoiding - evade
conflict entirely, used someone else is in a better position to resolve, victory is
impossible Compromising - partially satisfy everyone, cost of conflict> cost of losing
ground, deadline is looming Collaborative - meets needs of all involved - concerns of
parties are too great to be compromised, previous conflict
, Question 7.
Identify the five principles of Interest Based Negotiation (IBN)
Correct Answer: Separate the people from the problem Focus on the interests not
positions Invent options for mutual gain Insist on objective criteria Develop BATNA
Question 8.
Identify meeting attendee behaviors
Correct Answer: Do your homework, keep it short, cool and courteous
Question 9.
Identify technique for effectively handling meeting menaces
Correct Answer: Waffler - rambles, recognition, take over, don't stop Turf Warrior-
protective of territory - respect, ask for solution Assassin- shoots down ideas - ask
them for ideas, push them Dominator- their position is the right position - repeat
point, talking to the chair, respond to arguments Interrupter- interjects- ignore, appeal
to chair, 3 point technique
Question 10.
Define PM
Correct Answer: Industry: Application of knowledge, skills, tools, and techniques to
project activities to meet project requirements DAU: Single leader exercises
centralized authority and responsible for planning, organizing, staffing, controlling,
and leading
Question 11.
Identify the fundamental elements
Correct Answer: Project: unique product service or result, temporary endeavor,
drives change, value creation
Question 12.
Identify the four overarching skill areas in which a project manager must be knowledgeable
Correct Answer: Technical, business management, Executive leadership, project
execution
Question 13.
Define Project success
Correct Answer: Cost, schedule, performance, Threshold/objective
and Answers with 100% Correct Answers | Latest Version
Question 1.
Identify the four skills of emotional intelligence
Correct Answer: Self-awareness, Self-management, social awareness, relationship
management
Question 2.
Identify the four common factors affecting individuals' preferences in the workplace
Correct Answer: Cognitive Ability, culture, homelife, generation
Question 3.
Identify group structure
Correct Answer: Structures - Help u make sense of different relationships within an
organization Defined: Authority or emerge over time
Question 4.
group norms
Correct Answer: Norms - accepted standards of behavior, shared by team members,
to regulate and guide behavior, if not questioned, broken process will not change,
subconscious level Can be derived from: explicit statements, primacy, carry-over
behaviors, critical event
Question 5.
Groupthink
Correct Answer: when team unit overrides motivation to realistically appraise
alternative courses of action Warning Signs: highly cohesive, isolated for contrary
opinion, ruled by directive leader Dangers: limits discussion, fails to reexamine, no
contingency plans
Question 6.
Identify conflict resolution techniques
Correct Answer: Competitive - emergency or unpopular action is needed, firm stance
needed Accommodating - meets needs of others at your own expense, issues mater
more for the other party, preserving harmony is more important Avoiding - evade
conflict entirely, used someone else is in a better position to resolve, victory is
impossible Compromising - partially satisfy everyone, cost of conflict> cost of losing
ground, deadline is looming Collaborative - meets needs of all involved - concerns of
parties are too great to be compromised, previous conflict
, Question 7.
Identify the five principles of Interest Based Negotiation (IBN)
Correct Answer: Separate the people from the problem Focus on the interests not
positions Invent options for mutual gain Insist on objective criteria Develop BATNA
Question 8.
Identify meeting attendee behaviors
Correct Answer: Do your homework, keep it short, cool and courteous
Question 9.
Identify technique for effectively handling meeting menaces
Correct Answer: Waffler - rambles, recognition, take over, don't stop Turf Warrior-
protective of territory - respect, ask for solution Assassin- shoots down ideas - ask
them for ideas, push them Dominator- their position is the right position - repeat
point, talking to the chair, respond to arguments Interrupter- interjects- ignore, appeal
to chair, 3 point technique
Question 10.
Define PM
Correct Answer: Industry: Application of knowledge, skills, tools, and techniques to
project activities to meet project requirements DAU: Single leader exercises
centralized authority and responsible for planning, organizing, staffing, controlling,
and leading
Question 11.
Identify the fundamental elements
Correct Answer: Project: unique product service or result, temporary endeavor,
drives change, value creation
Question 12.
Identify the four overarching skill areas in which a project manager must be knowledgeable
Correct Answer: Technical, business management, Executive leadership, project
execution
Question 13.
Define Project success
Correct Answer: Cost, schedule, performance, Threshold/objective
