FAM-104 Module 1 comprehensive Questions and
Answers with 100% Correct Answers | Latest Version
Question 1.
Identify the 4 skills of emotional intelligence
Correct Answer: 1. self-awareness 2. self-management 3. social awareness 4.
relationship management
Question 2.
Identify the 4 Factors affecting preferences in the workplace
Correct Answer: 1. Cognitive Styles 2. Culture 3. Generation/Age 4. Household
Situation
Question 3.
Describe Group Structures, how they develop and their importance
Correct Answer: help us make sense of organizational relationships, think of an
organizational chart. They can be developed over time or dictated.
Question 4.
How are group norms developed?
Correct Answer: 1. Explicit Statements 2. Primacy: the first behavior pattern to
emerge 3. Critical events 4. Carry-over behaviors
Question 5.
Describe Group Norms, and their importance
Correct Answer: Norms are accepted standards of behavior shared by team
members, they are usually subconscious
Question 6.
Identify conflict resolution techniques
Correct Answer: 1. Competitive: position of power takes a firm stance 2.
Collaborative: meet the needs of all parties 3. Compromising: partially satisfy
everyone 4. Accommodating: meet the needs of others at your own expense 5.
Avoiding: evade the conflict entirely
Question 7.
Identify the five principles of Interest Based Negotiation (IBN)
Correct Answer: 1. Separate the people from the problem 2. Focus on interests, not
positions 3. Invent options for mutual gain 4. Insist on objective criteria 5. Develop
your BATNA (Best alternative to a negotiated agreement)
, Question 8.
Identify meeting attendee behaviors contributing to effective meetings
Correct Answer: Do your homework Keep it short Keep it cool and courteous
Question 9.
Identify techniques for effectively handling meeting menaces
Correct Answer: 1. The Waffler (rambler): Give them recognition, take over, don't stop
2. The Turf Warrior: Respect their territory and ask them for the solution 3. Assassin
(idea killer): Ask them for ideas, push them 4. Dominator: stay calm, repeat points,
talk to the meeting leader 5. Interrupter: Ignore them, talk to meeting leader, 3-point
technique
Question 10.
Define Project Management
Correct Answer: The application of knowledge, skills, tools, and techniques to project
activities to meet project requirements
Question 11.
Identify the fundamental elements of a project
Correct Answer: 1. Unique product service or result 2. temporary endeavor 3. Projects
drive change 4. enable business value creation
Question 12.
Identify the fundamentals of on-going operations
Correct Answer: 1. Same product everyday 2. no end in sight 3. goal is consistency 4.
creates business value
Question 13.
Identify the four overarching skill areas in which a PM must be knowledgeable
Correct Answer: 1. Executive leadership 2. Program execution 3. Technical
management 4. Business management
Question 14.
Define project success
Correct Answer: The Triple constraint- cost, schedule, performance
Answers with 100% Correct Answers | Latest Version
Question 1.
Identify the 4 skills of emotional intelligence
Correct Answer: 1. self-awareness 2. self-management 3. social awareness 4.
relationship management
Question 2.
Identify the 4 Factors affecting preferences in the workplace
Correct Answer: 1. Cognitive Styles 2. Culture 3. Generation/Age 4. Household
Situation
Question 3.
Describe Group Structures, how they develop and their importance
Correct Answer: help us make sense of organizational relationships, think of an
organizational chart. They can be developed over time or dictated.
Question 4.
How are group norms developed?
Correct Answer: 1. Explicit Statements 2. Primacy: the first behavior pattern to
emerge 3. Critical events 4. Carry-over behaviors
Question 5.
Describe Group Norms, and their importance
Correct Answer: Norms are accepted standards of behavior shared by team
members, they are usually subconscious
Question 6.
Identify conflict resolution techniques
Correct Answer: 1. Competitive: position of power takes a firm stance 2.
Collaborative: meet the needs of all parties 3. Compromising: partially satisfy
everyone 4. Accommodating: meet the needs of others at your own expense 5.
Avoiding: evade the conflict entirely
Question 7.
Identify the five principles of Interest Based Negotiation (IBN)
Correct Answer: 1. Separate the people from the problem 2. Focus on interests, not
positions 3. Invent options for mutual gain 4. Insist on objective criteria 5. Develop
your BATNA (Best alternative to a negotiated agreement)
, Question 8.
Identify meeting attendee behaviors contributing to effective meetings
Correct Answer: Do your homework Keep it short Keep it cool and courteous
Question 9.
Identify techniques for effectively handling meeting menaces
Correct Answer: 1. The Waffler (rambler): Give them recognition, take over, don't stop
2. The Turf Warrior: Respect their territory and ask them for the solution 3. Assassin
(idea killer): Ask them for ideas, push them 4. Dominator: stay calm, repeat points,
talk to the meeting leader 5. Interrupter: Ignore them, talk to meeting leader, 3-point
technique
Question 10.
Define Project Management
Correct Answer: The application of knowledge, skills, tools, and techniques to project
activities to meet project requirements
Question 11.
Identify the fundamental elements of a project
Correct Answer: 1. Unique product service or result 2. temporary endeavor 3. Projects
drive change 4. enable business value creation
Question 12.
Identify the fundamentals of on-going operations
Correct Answer: 1. Same product everyday 2. no end in sight 3. goal is consistency 4.
creates business value
Question 13.
Identify the four overarching skill areas in which a PM must be knowledgeable
Correct Answer: 1. Executive leadership 2. Program execution 3. Technical
management 4. Business management
Question 14.
Define project success
Correct Answer: The Triple constraint- cost, schedule, performance
