FAM 104 MODULE 1 comprehensive Questions and
Answers with 100% Correct Answers | Latest Version
Question 1.
1.1 Identify the four skills of emotional intelligence
Correct Answer: Self Awareness-understand what you are feeling Self Mgmt-handle
your emotions Relationship Mgmt-synthesize your emotions and the emotions of
others Social Awareness-understanding others emotions
Question 2.
1.2 Identify the four common factors affecting individuals' preferences in the workplace
Correct Answer: Cognitive Style, Age/ Generation, Culture, Household Situation
Question 3.
1.3 Identify group structure and group norms, how they develop and are defined, and their
importance
Correct Answer: Structures define relationships within an organization, appointed or
developed over time; Norms are accepted standards of behavior at the sub-conscious
level, *formed by: Explicit statements, Critical events, Primacy/ 1st behavior, &
Carry-over behavior
Question 4.
1.4 Identify conflict resolution techniques
Correct Answer: Competitive - Take a firm stand - I have the correct solution!
Collaborative - Fully meet the needs of all involved Compromising - Find a solution
that partially satisfies everyone Avoiding - Evade conflict / address at a better time
Accommodating - Meet the needs of others at your own expense - yes sir/ma'am,
WILCO!
Question 5.
1.5 Identify the five principles of Interest Based Negotiation (IBN)
Correct Answer: Separate the people from the problem; Focus on interests, not
positions; Invent options for mutual gain; Insist on objective criteria; Develop your
BATNA (Best Alternative to a Negotiated Agreement)
, Question 6.
1.6 Identify meeting attendee behaviors contributing to effective meetings
Correct Answer: Do your homework - Research facts, Present case professionally,
Pre- pare for Objections Keep it short - Stick to the point, Stick to the agenda, If you
have nothing to say, shut up! Keep it cool and courteous - Questions not
contradictions, List and respect arguments, Admit weak points and their strong
points, May not agree with everyone
Question 7.
How to deal with waffler (meandering)
Correct Answer: Give them recognition take over the steering wheel dont stop the car
Question 8.
How to deal with turf warrior
Correct Answer: respect their authority ask them for the answer
Question 9.
how to deal with assassin(shoots down all ideas)
Correct Answer: ask them for ideas keep pushing them to come up with something
Question 10.
how to deal with dominator (always right)
Correct Answer: Keep cool and stick to your guns respond to the arguments Talk to
the chair be a stuck record
Question 11.
how to deal with interrupter
Correct Answer: ignore appeal to the chair 3 point technique
Question 12.
2.1 Define Project Management
Correct Answer: Project management is a set of techniques used to manage the
complexities of unique and temporary work
Question 13.
2.2 Identify the fundamental elements of a project (versus on-going operations)
Correct Answer: PROJECT: Temporary, Unique, Drives Change, Creates Value
OPERATION: Ongoing, Enduring, Repetitive
Answers with 100% Correct Answers | Latest Version
Question 1.
1.1 Identify the four skills of emotional intelligence
Correct Answer: Self Awareness-understand what you are feeling Self Mgmt-handle
your emotions Relationship Mgmt-synthesize your emotions and the emotions of
others Social Awareness-understanding others emotions
Question 2.
1.2 Identify the four common factors affecting individuals' preferences in the workplace
Correct Answer: Cognitive Style, Age/ Generation, Culture, Household Situation
Question 3.
1.3 Identify group structure and group norms, how they develop and are defined, and their
importance
Correct Answer: Structures define relationships within an organization, appointed or
developed over time; Norms are accepted standards of behavior at the sub-conscious
level, *formed by: Explicit statements, Critical events, Primacy/ 1st behavior, &
Carry-over behavior
Question 4.
1.4 Identify conflict resolution techniques
Correct Answer: Competitive - Take a firm stand - I have the correct solution!
Collaborative - Fully meet the needs of all involved Compromising - Find a solution
that partially satisfies everyone Avoiding - Evade conflict / address at a better time
Accommodating - Meet the needs of others at your own expense - yes sir/ma'am,
WILCO!
Question 5.
1.5 Identify the five principles of Interest Based Negotiation (IBN)
Correct Answer: Separate the people from the problem; Focus on interests, not
positions; Invent options for mutual gain; Insist on objective criteria; Develop your
BATNA (Best Alternative to a Negotiated Agreement)
, Question 6.
1.6 Identify meeting attendee behaviors contributing to effective meetings
Correct Answer: Do your homework - Research facts, Present case professionally,
Pre- pare for Objections Keep it short - Stick to the point, Stick to the agenda, If you
have nothing to say, shut up! Keep it cool and courteous - Questions not
contradictions, List and respect arguments, Admit weak points and their strong
points, May not agree with everyone
Question 7.
How to deal with waffler (meandering)
Correct Answer: Give them recognition take over the steering wheel dont stop the car
Question 8.
How to deal with turf warrior
Correct Answer: respect their authority ask them for the answer
Question 9.
how to deal with assassin(shoots down all ideas)
Correct Answer: ask them for ideas keep pushing them to come up with something
Question 10.
how to deal with dominator (always right)
Correct Answer: Keep cool and stick to your guns respond to the arguments Talk to
the chair be a stuck record
Question 11.
how to deal with interrupter
Correct Answer: ignore appeal to the chair 3 point technique
Question 12.
2.1 Define Project Management
Correct Answer: Project management is a set of techniques used to manage the
complexities of unique and temporary work
Question 13.
2.2 Identify the fundamental elements of a project (versus on-going operations)
Correct Answer: PROJECT: Temporary, Unique, Drives Change, Creates Value
OPERATION: Ongoing, Enduring, Repetitive
