HRIR 3021 Final exam (New 2026/ 2027
Update) Questions & Answers 100%
Correct (Verified Solutions) - {Grade A}
What are SMART goals? How & why do you develop goals? Remember activity from
class. - Correct answer setting goals for people. more measurable.
I'm going to lose 10 pounds (give specifics).
measurable, attainable, timely
Ch.11 - Employee Separations, and Retaining Employees (10-12)
Distinguish between different turnover classifications & examples of each. (pgs 338-
340) - Correct answer INVOLUNTARY = initiated by an employer/termination
VOLUNTARY TURNOVER = initiated by the employee/resignation
What are the effects of turnover on organizations? (Legal, costs, etc.) - Correct answer
INVOLUNTARY = recruiting, selecting, and training replacements, lost productivity,
lawsuits, workplace violence.
,VOLUNTARY = recruiting, selecting, and training replacements, lost productivity, loss of
talented employees.
Discuss how employees determine whether the organization treats them fairly. (pgs
340-342)
a. Outcome
b. Procedural
c. Interactional Justice - Correct answer OUTCOME = a judgement that the
consequences given to employees are just. consistent outcomes, knowledge of
outcomes, outcomes in proportion to behaviors.
PROCEDURAL = a judgement that fair methods were used to determine the
consequences an employee receives. consistent procedures, avoidance of bias,
accurate information, way to correct mistakes, representation of all interests, ethical
standards.
INTERACTIONAL = a judgement that the organization carried out its actions in a way
that took employee's feelings into account. explanation of decision, respectful
treatment, consideration, empathy.
,Summarize ways in which organizations can fairly discipline employees. (pgs 345-347)
- Correct answer OPEN DOOR = an org's policy of making managers available to hear
complaints. PEER
REVIEW = process for resolving disputes by taking them to a panel composed of
representatives from the organization at the same levels as the people in the dispute.
MEDIATION = conflict resolution procedure in which a mediator hears the views of both
sides and facilitates the negotiation process but has no formal authority to dictate a
resolution.
ARBITRATION = conflict resolution procedure in which an arbitrator or arbitration
board determines a binding settlement.
Understand (pgs 340-347)
a. Principles of Justice
b. Steps in Progressive Discipline - Correct answer PRINCIPLES OF JUSTICE =
outcome, procedural, interactional.
, PROGRESSIVE DISCIPLINE = (hot-stove rule, progressive discipline) unofficial spoken
warning, official written warning, 2nd written warning plus threat of temporary
suspension, temporary suspension, termination
What are Employee Assistance Programs? (EAP) and why are they important. (pg 348)
- Correct answer a referral service that employees can use to seek professional
treatment for emotional problems or substance abuse. many EAPs are fully integrated
into employers' overall health benefits plan.
What is employee engagement? Understand its organizational benefits (higher
productivity, etc.). (pgs 349-350) - Correct answer EMPLOYEE ENGAGEMENT = degree
to which employees are fully involved in their work and strength of commitment to job
and company.
ORGANIZATIONAL BENEFITS = retaining employees helps retain customers, lower
turnover leads to more satisfied employees who perform better, increased profits
What is job withdrawal? What factors cause it? (pgs 350-354) - Correct answer JOB
WITHDRAWAL = a set of behaviors with which employees try to avoid the work
situation physically, mentally, or emotionally.
Update) Questions & Answers 100%
Correct (Verified Solutions) - {Grade A}
What are SMART goals? How & why do you develop goals? Remember activity from
class. - Correct answer setting goals for people. more measurable.
I'm going to lose 10 pounds (give specifics).
measurable, attainable, timely
Ch.11 - Employee Separations, and Retaining Employees (10-12)
Distinguish between different turnover classifications & examples of each. (pgs 338-
340) - Correct answer INVOLUNTARY = initiated by an employer/termination
VOLUNTARY TURNOVER = initiated by the employee/resignation
What are the effects of turnover on organizations? (Legal, costs, etc.) - Correct answer
INVOLUNTARY = recruiting, selecting, and training replacements, lost productivity,
lawsuits, workplace violence.
,VOLUNTARY = recruiting, selecting, and training replacements, lost productivity, loss of
talented employees.
Discuss how employees determine whether the organization treats them fairly. (pgs
340-342)
a. Outcome
b. Procedural
c. Interactional Justice - Correct answer OUTCOME = a judgement that the
consequences given to employees are just. consistent outcomes, knowledge of
outcomes, outcomes in proportion to behaviors.
PROCEDURAL = a judgement that fair methods were used to determine the
consequences an employee receives. consistent procedures, avoidance of bias,
accurate information, way to correct mistakes, representation of all interests, ethical
standards.
INTERACTIONAL = a judgement that the organization carried out its actions in a way
that took employee's feelings into account. explanation of decision, respectful
treatment, consideration, empathy.
,Summarize ways in which organizations can fairly discipline employees. (pgs 345-347)
- Correct answer OPEN DOOR = an org's policy of making managers available to hear
complaints. PEER
REVIEW = process for resolving disputes by taking them to a panel composed of
representatives from the organization at the same levels as the people in the dispute.
MEDIATION = conflict resolution procedure in which a mediator hears the views of both
sides and facilitates the negotiation process but has no formal authority to dictate a
resolution.
ARBITRATION = conflict resolution procedure in which an arbitrator or arbitration
board determines a binding settlement.
Understand (pgs 340-347)
a. Principles of Justice
b. Steps in Progressive Discipline - Correct answer PRINCIPLES OF JUSTICE =
outcome, procedural, interactional.
, PROGRESSIVE DISCIPLINE = (hot-stove rule, progressive discipline) unofficial spoken
warning, official written warning, 2nd written warning plus threat of temporary
suspension, temporary suspension, termination
What are Employee Assistance Programs? (EAP) and why are they important. (pg 348)
- Correct answer a referral service that employees can use to seek professional
treatment for emotional problems or substance abuse. many EAPs are fully integrated
into employers' overall health benefits plan.
What is employee engagement? Understand its organizational benefits (higher
productivity, etc.). (pgs 349-350) - Correct answer EMPLOYEE ENGAGEMENT = degree
to which employees are fully involved in their work and strength of commitment to job
and company.
ORGANIZATIONAL BENEFITS = retaining employees helps retain customers, lower
turnover leads to more satisfied employees who perform better, increased profits
What is job withdrawal? What factors cause it? (pgs 350-354) - Correct answer JOB
WITHDRAWAL = a set of behaviors with which employees try to avoid the work
situation physically, mentally, or emotionally.
