ITN 107 - FINAL REVIEW UPDATED ACTUAL
QUESTIONS AND CORRECT ANSWERS
Question:
A technician received an escalated trouble ticket for a
laptop that required the replacement of the internal
speakers. When the technician arrived and inspected the
laptop, he found that the external plastic covers and
keyboard bezel that were removed by the previous
technician were scratched, cracked, and not fitting
together properly. After interviewing the laptop's user, he
determined that the laptop covers were fitting properly
prior to the initial disassembly by the previous technician.
Which of the following is the most likely reason for this
issue?
Answer:
The previous technician was not careful when prying the plastic case apart.
Question:
Micah prefers to use an external USB mouse on his
laptop computer. However, while he is typing, he can see
the mouse pointer moving erratically on the screen. This
symptom continues even when the external mouse is
disconnected from the USB port.
Which of the following would be the best step in
attempting to resolve this erratic pointer movement while
allowing Micah the usability of the external mouse and
touch pad?
Answer:
Turn off the touch pad using the appropriate Fn key combination..
Question:
A technician has determined that the touch pad on a
laptop is failing and must be replaced.
Which of the following will be a mandatory tool for the
technician to use in repairing the laptop?
Answer:
ESD strap
Question:
George is hired by a client to build a new computer. After
researching the parts and verifying that they are
compatible George orders the parts.
After all the parts arrive, George builds the computer.
When he completes the build, George turns the
computer on to test the system and make sure he
,installed and configured everything properly. The
computer passes POST without an issue. George decides
that the next step is to install Windows 10 on the system.
During the installation, he receives several errors. After
he researches the errors, he discovers that the
motherboard is not compatible with Windows 10.
What should George try first to fix the problem with the
motherboard?
Answer:
Flash the UEFI/BIOS.
Question:
You want to use the motherboard with DDR3 to triple
channel the RAM in order to increase performance.
When you open your computer, you notice that four RAM
slots are available.
How can you use the increased performance of triple
channel with four slots available?
Answer:
Install RAM in the three slots with the same color scheme.
Question:
Jessica recently started looking to upgrade her computer
and has decided that she wants to use her current
motherboard and purchase new RAM for her computer.
She has done all the research and has determined that
her motherboard can hold 16GB of RAM and has four
slots. She has two DDR3 DIMM modules that are labeled
1600 MHz. When she goes to the website to purchase
two more RAM modules, she does not find 1600 MHz
modules, only PC ratings for modules.
What RAM should Jessica purchase so that she can use a
quad channel on her motherboard
Answer:
PC3 12800
Question:
You are looking for a new Intel processor, and you want a
processor that works fast and has the most memory on
the processor.
What is the main feature that you should take into
consideration when looking for the largest amount of
memory on a processor to purchase?
Answer:
Cache
Question:
, P4 12V Power Connector
Answer:
Question:
Sata Power Connector
Answer:
Question:
6-Pin PCI-E Connector
Answer:
Question:
Molex Connector
Answer:
Question:
24 Pin Power Connector
Answer:
QUESTIONS AND CORRECT ANSWERS
Question:
A technician received an escalated trouble ticket for a
laptop that required the replacement of the internal
speakers. When the technician arrived and inspected the
laptop, he found that the external plastic covers and
keyboard bezel that were removed by the previous
technician were scratched, cracked, and not fitting
together properly. After interviewing the laptop's user, he
determined that the laptop covers were fitting properly
prior to the initial disassembly by the previous technician.
Which of the following is the most likely reason for this
issue?
Answer:
The previous technician was not careful when prying the plastic case apart.
Question:
Micah prefers to use an external USB mouse on his
laptop computer. However, while he is typing, he can see
the mouse pointer moving erratically on the screen. This
symptom continues even when the external mouse is
disconnected from the USB port.
Which of the following would be the best step in
attempting to resolve this erratic pointer movement while
allowing Micah the usability of the external mouse and
touch pad?
Answer:
Turn off the touch pad using the appropriate Fn key combination..
Question:
A technician has determined that the touch pad on a
laptop is failing and must be replaced.
Which of the following will be a mandatory tool for the
technician to use in repairing the laptop?
Answer:
ESD strap
Question:
George is hired by a client to build a new computer. After
researching the parts and verifying that they are
compatible George orders the parts.
After all the parts arrive, George builds the computer.
When he completes the build, George turns the
computer on to test the system and make sure he
,installed and configured everything properly. The
computer passes POST without an issue. George decides
that the next step is to install Windows 10 on the system.
During the installation, he receives several errors. After
he researches the errors, he discovers that the
motherboard is not compatible with Windows 10.
What should George try first to fix the problem with the
motherboard?
Answer:
Flash the UEFI/BIOS.
Question:
You want to use the motherboard with DDR3 to triple
channel the RAM in order to increase performance.
When you open your computer, you notice that four RAM
slots are available.
How can you use the increased performance of triple
channel with four slots available?
Answer:
Install RAM in the three slots with the same color scheme.
Question:
Jessica recently started looking to upgrade her computer
and has decided that she wants to use her current
motherboard and purchase new RAM for her computer.
She has done all the research and has determined that
her motherboard can hold 16GB of RAM and has four
slots. She has two DDR3 DIMM modules that are labeled
1600 MHz. When she goes to the website to purchase
two more RAM modules, she does not find 1600 MHz
modules, only PC ratings for modules.
What RAM should Jessica purchase so that she can use a
quad channel on her motherboard
Answer:
PC3 12800
Question:
You are looking for a new Intel processor, and you want a
processor that works fast and has the most memory on
the processor.
What is the main feature that you should take into
consideration when looking for the largest amount of
memory on a processor to purchase?
Answer:
Cache
Question:
, P4 12V Power Connector
Answer:
Question:
Sata Power Connector
Answer:
Question:
6-Pin PCI-E Connector
Answer:
Question:
Molex Connector
Answer:
Question:
24 Pin Power Connector
Answer:
