RST 230 UIUC Exam 1 Questions with Verified
Correct Answers
Core and secondary dimensions of diversity
Core: traits you are born with that are impossible or very difficult to change. These include
mental/physical ability, sexual identify, age, gender, race/ethnicity, first language.
Secondary: Social class, education, work style, communication style, organizational role and
level, geographic location, work experience, religion.
Needs and barriers experienced by multicultural customers
Consumer racism (receiving substandard service in establishments because of their race or
ethnicity), employees who are not at ease, impatient/are frustrated with multicultural
customers.
Products and Policies that have not been developed with multicultural customers in mind.
Example, a shoe company that only markets towards Americans and has American sizes.
Inclusion
cultural characteristic whereby that culture is characterized by attitudes and behaviors that are
open and accepting of all people. Used to capture a sense of belonging, value, and respect.
One of the reasons people become defensive and angry when talking about inclusion and
diversity issues is because they feel blamed.
Antecedent of beliefs
Conditions that set the stage for beliefs to develop. Could be influences like parents, media,
siblings, neighbors, teachers, clergy, government, books, etc.
Beliefs
, Involve what people perceive to be true
Attitudes
A learned predisposition to respond in a consistently favorable or unfavorable manner with
respect to a given object (Fishbein, Ajzen, 1975) OR the enduring positive or negative
feelings about some person, object, or issue (Petty, Cacioppo, 1981). There is very little
correlation between attitudes and behaviors.
Behaviors
Any observable or measurable act, response, or movement by an individual (Datillo and
Murphy, 1987).
Sterotypes
A standardized mental picture held in common by members of a group that represents an
oversimplified opinion, attitude, or judgement (Datillo, 1990).
Prejudice
A negative attitude toward a socially defined group and toward any person perceived to be a
member of that group (Ashmore, 1976). A preconceived opinion or attitude which is formed
without due consideration of the facts. It is not based on scientific proof or rational thought
process (Yu, 1987).
Discrimination
The translation into consequential behavior of prejudicial beliefs (Tumin, 1973).
Discrimination occurs when the object of prejudice is placed at some disadvantage not
merited by his own misconduct. Actions or practices carried out by members of the dominant
Correct Answers
Core and secondary dimensions of diversity
Core: traits you are born with that are impossible or very difficult to change. These include
mental/physical ability, sexual identify, age, gender, race/ethnicity, first language.
Secondary: Social class, education, work style, communication style, organizational role and
level, geographic location, work experience, religion.
Needs and barriers experienced by multicultural customers
Consumer racism (receiving substandard service in establishments because of their race or
ethnicity), employees who are not at ease, impatient/are frustrated with multicultural
customers.
Products and Policies that have not been developed with multicultural customers in mind.
Example, a shoe company that only markets towards Americans and has American sizes.
Inclusion
cultural characteristic whereby that culture is characterized by attitudes and behaviors that are
open and accepting of all people. Used to capture a sense of belonging, value, and respect.
One of the reasons people become defensive and angry when talking about inclusion and
diversity issues is because they feel blamed.
Antecedent of beliefs
Conditions that set the stage for beliefs to develop. Could be influences like parents, media,
siblings, neighbors, teachers, clergy, government, books, etc.
Beliefs
, Involve what people perceive to be true
Attitudes
A learned predisposition to respond in a consistently favorable or unfavorable manner with
respect to a given object (Fishbein, Ajzen, 1975) OR the enduring positive or negative
feelings about some person, object, or issue (Petty, Cacioppo, 1981). There is very little
correlation between attitudes and behaviors.
Behaviors
Any observable or measurable act, response, or movement by an individual (Datillo and
Murphy, 1987).
Sterotypes
A standardized mental picture held in common by members of a group that represents an
oversimplified opinion, attitude, or judgement (Datillo, 1990).
Prejudice
A negative attitude toward a socially defined group and toward any person perceived to be a
member of that group (Ashmore, 1976). A preconceived opinion or attitude which is formed
without due consideration of the facts. It is not based on scientific proof or rational thought
process (Yu, 1987).
Discrimination
The translation into consequential behavior of prejudicial beliefs (Tumin, 1973).
Discrimination occurs when the object of prejudice is placed at some disadvantage not
merited by his own misconduct. Actions or practices carried out by members of the dominant
