RST 230 Study Guide Questions with Verified
Correct Answers
Core and Secondary Dimensions of diversity
1. Core dimensions: Traits or characteristics that people are born with and are difficult to
change, such as Sexual identity, age, race, mother tongue
2. Secondary dimension: Traits or characteristics that were not born with and are easy to
change such as Social class, religion
Needs and barriers experienced by multicultural customers
1. Consumer Racism: Receiving substandard service because of the race
2. Products and Policies: Not have been developed for multicultural customers in mind
3. Employees who are not at ease, and are frustrated and impatient to multicultural customers
Inclusion (what is inclusion, barriers to and benefits of inclusion) - AR and class notes
1. Its is a way of being with others that is welcoming, respectful, and values experience,
knowledge and abilities of others
2. Benefits of inclusion: Everyone gets equal access to services and products
3. Barriers of inclusion: Negative and stereotypes, psychological barriers, communication
barriers, transportation, economic problems, physical/structure problems, safety
antecedents of beliefs
1. The conditions that set the stage for beliefs to develop
2. Ex, governments, parents, social media
Beliefs
Involve what people perceive to be true
, Attitudes
1. Learned predisposition to respond in a favorable or unfavorable manner with respect to a
given object
2. The enduring positive or negative feelings about people, objects, or issues
Behaviors
Any observable or measurable act, response or movements by individual, not the feelings but
the acts
Stereotypes
1. Can be either positive or negative
2. A standardized mental picture held in common by members of a group that represents an
oversimplified opinion, attitude or judgement
Prejudice
1. A negative attitude toward a socially defined group and toward any person received to be a
member of that group
2. A preconceived opinion or attitude which is formed without due consideration of the facts
3. It is not based on scientific proof or rational thought process
Discrimination
1. The translation into consequential behavior or prejudicial beliefs
2. Discrimination occurs when the object of prejudice is placed at some disadvantage not
merited by his own misconduct
3. Actions or practices carried out by members of dominant racial or ethnic groups that have
a differential and negative impact on members of subordinate racial or ethnic group
Correct Answers
Core and Secondary Dimensions of diversity
1. Core dimensions: Traits or characteristics that people are born with and are difficult to
change, such as Sexual identity, age, race, mother tongue
2. Secondary dimension: Traits or characteristics that were not born with and are easy to
change such as Social class, religion
Needs and barriers experienced by multicultural customers
1. Consumer Racism: Receiving substandard service because of the race
2. Products and Policies: Not have been developed for multicultural customers in mind
3. Employees who are not at ease, and are frustrated and impatient to multicultural customers
Inclusion (what is inclusion, barriers to and benefits of inclusion) - AR and class notes
1. Its is a way of being with others that is welcoming, respectful, and values experience,
knowledge and abilities of others
2. Benefits of inclusion: Everyone gets equal access to services and products
3. Barriers of inclusion: Negative and stereotypes, psychological barriers, communication
barriers, transportation, economic problems, physical/structure problems, safety
antecedents of beliefs
1. The conditions that set the stage for beliefs to develop
2. Ex, governments, parents, social media
Beliefs
Involve what people perceive to be true
, Attitudes
1. Learned predisposition to respond in a favorable or unfavorable manner with respect to a
given object
2. The enduring positive or negative feelings about people, objects, or issues
Behaviors
Any observable or measurable act, response or movements by individual, not the feelings but
the acts
Stereotypes
1. Can be either positive or negative
2. A standardized mental picture held in common by members of a group that represents an
oversimplified opinion, attitude or judgement
Prejudice
1. A negative attitude toward a socially defined group and toward any person received to be a
member of that group
2. A preconceived opinion or attitude which is formed without due consideration of the facts
3. It is not based on scientific proof or rational thought process
Discrimination
1. The translation into consequential behavior or prejudicial beliefs
2. Discrimination occurs when the object of prejudice is placed at some disadvantage not
merited by his own misconduct
3. Actions or practices carried out by members of dominant racial or ethnic groups that have
a differential and negative impact on members of subordinate racial or ethnic group
