NPLQ Study Guide Questions with Verified
Correct Answers
Role of the lifeguard (5 points)
Enable people to swim in a dafe, friendly and fun environment
Maintain positive attitude
Professional
Maintain observation + good supervision
Early intervention, accident prevention, rescue + administer of 1st aid
Attributes of a good lifeguard
Good team player
Communicator
Ability to lead
Anticipate problems
Quick thinker
Calm
Social
How does a lifeguard maintain good health & safety?
Follow safety arrangements of PSOP (NOP + EAP)
What is the role of employers?
Protect health & safety + welfare of employees and public
What do employers provide to maintain good performance of its employees?
,Good instructions
Regular training
Supervision
What is the Health & Safety at Work Act 1974?
Law stated that lifeguards must take resonable care of themselves and others, including
public users of the facilities?
What are the two main laws that uphold lifeguards to their duty?
Health and Safety at Work Act 1974
Corporate Manslaughter Act 2007
What is COSSH?
Control Of Substances Hazardous to Health
What is PPE?
Personal Protection Equipment
Why must lifeguards maintain standards?
Potentially put people's lives at risk
Why do lifeguards work in a team?
More effective than a single lifeguard
Confidence to lifeguard on poolside
What are the qualities of a lifeguard uniform?
Identifiable, practical and presentable
How does a lifeguard correctly deal with a customer complaint?
, Acknowledge but do not agree
Apologise and recap situation
Let them know that you can get the supervisor
If needed, give reasons for guidance or instruction that has resulted in complaint
What are customer perceptions of a good lifeguard?
Gives peace of mind
Professional
Excellent customer service
Friendly
Advisor
What are customer perceptions of a bad lifeguard?
Babysitter
Whistler-blower
Lazy
Daydreamer
What are the roles of a pool operator?
Induction training - PSOP, H&S, Employment, Facility info
Staff training
Shadow shifts
What is the role of a risk assesment
Identify any hazards that have potential to cause harm or disrupt normal operation routines
What does the PSOP contain?
Correct Answers
Role of the lifeguard (5 points)
Enable people to swim in a dafe, friendly and fun environment
Maintain positive attitude
Professional
Maintain observation + good supervision
Early intervention, accident prevention, rescue + administer of 1st aid
Attributes of a good lifeguard
Good team player
Communicator
Ability to lead
Anticipate problems
Quick thinker
Calm
Social
How does a lifeguard maintain good health & safety?
Follow safety arrangements of PSOP (NOP + EAP)
What is the role of employers?
Protect health & safety + welfare of employees and public
What do employers provide to maintain good performance of its employees?
,Good instructions
Regular training
Supervision
What is the Health & Safety at Work Act 1974?
Law stated that lifeguards must take resonable care of themselves and others, including
public users of the facilities?
What are the two main laws that uphold lifeguards to their duty?
Health and Safety at Work Act 1974
Corporate Manslaughter Act 2007
What is COSSH?
Control Of Substances Hazardous to Health
What is PPE?
Personal Protection Equipment
Why must lifeguards maintain standards?
Potentially put people's lives at risk
Why do lifeguards work in a team?
More effective than a single lifeguard
Confidence to lifeguard on poolside
What are the qualities of a lifeguard uniform?
Identifiable, practical and presentable
How does a lifeguard correctly deal with a customer complaint?
, Acknowledge but do not agree
Apologise and recap situation
Let them know that you can get the supervisor
If needed, give reasons for guidance or instruction that has resulted in complaint
What are customer perceptions of a good lifeguard?
Gives peace of mind
Professional
Excellent customer service
Friendly
Advisor
What are customer perceptions of a bad lifeguard?
Babysitter
Whistler-blower
Lazy
Daydreamer
What are the roles of a pool operator?
Induction training - PSOP, H&S, Employment, Facility info
Staff training
Shadow shifts
What is the role of a risk assesment
Identify any hazards that have potential to cause harm or disrupt normal operation routines
What does the PSOP contain?
