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NUR 4590 RASMUSSEN UNIVERSITY - EXAM 2 LATEST
2026/2027 | MULTIPLE-CHOICE | 40 VERIFIED Q&A |
DETAILED RATIONALES | PASS GUARANTEED – A+ GRADED
SECTION 1: CONFLICT RESOLUTION & TEAM DYNAMICS - Questions 1-8
Q1: Conflict Resolution - Stages
A nurse manager notices increasing tension between two staff nurses. The nurses begin to avoid
each other and communicate only through written messages. This represents which stage of
conflict?
A. Latent conflict
B. Perceived conflict
C. Felt conflict
D. Manifest conflict
Correct Answer: D
Rationale: Manifest conflict is the overt stage where conflict becomes visible through behaviors such
as avoidance, passive-aggressive communication, or open confrontation. Latent conflict exists but is
not yet recognized. Perceived conflict is when parties are aware of the conflict. Felt conflict involves
emotional responses. [100% CORRECT]
Q2: Conflict Management - Compromise
A nurse manager and staff nurse disagree about scheduling. They agree to a solution where each
gives up something to reach an acceptable arrangement. This conflict resolution strategy is called:
A. Collaborating
B. Competing
C. Compromising
D. Accommodating
Correct Answer: C
Rationale: Compromising involves each party giving up something to reach a mutually acceptable
solution (lose-lose or win some-lose some). Collaborating is win-win. Competing is win-lose.
Accommodating is lose-win. Compromise is appropriate when time is limited or parties have equal
power. [100% CORRECT]
Q3: Conflict Resolution - Assertive Communication
A nurse is addressing a conflict with a coworker. Which statement demonstrates assertive
communication?
A. "You always make mistakes with patient charting."
B. "I feel frustrated when I have to correct charting errors. Can we discuss this?"
C. "Whatever, it doesn't matter to me."
D. "If you don't fix this, I'm going to report you."
, 2
Correct Answer: B
Rationale: Assertive communication uses "I" statements, expresses feelings clearly, and invites
collaboration without blaming or threatening. "You always" statements are accusatory and
aggressive. "Whatever" is passive. Threats are aggressive and non-therapeutic. [100% CORRECT]
Q4: Team Dynamics - Groupthink
A nursing team is making a decision about implementing a new protocol. No one voices concerns
because everyone wants to maintain harmony. This phenomenon is called:
A. Groupthink
B. Brainstorming
C. Consensus building
D. Shared governance
Correct Answer: A
Rationale: Groupthink occurs when group members prioritize harmony and conformity over critical
evaluation of ideas, leading to poor decision-making. Brainstorming encourages creative ideas.
Consensus building seeks agreement. Shared governance involves shared decision-making authority.
[100% CORRECT]
Q5: Emotional Intelligence - Components
A nurse demonstrates self-awareness, empathy, and social skills when interacting with patients and
colleagues. These are components of:
A. Cognitive intelligence
B. Emotional intelligence
C. Technical competence
D. Psychomotor skills
Correct Answer: B
Rationale: Emotional intelligence includes self-awareness, self-regulation, motivation, empathy, and
social skills. It is essential for effective leadership, communication, and patient care. Cognitive
intelligence involves reasoning. Technical competence is clinical skills. Psychomotor skills are
physical skills. [100% CORRECT]
Q6: Horizontal Violence - Prevention
A new graduate nurse is experiencing bullying (horizontal violence) from experienced nurses. Which
action by the nurse manager is most appropriate to address this?
A. Ignore the behavior to avoid conflict
B. Confront the experienced nurses and implement a zero-tolerance policy
C. Tell the new graduate to "toughen up"
D. Transfer the new graduate to another unit
Correct Answer: B
Rationale: Horizontal violence must be addressed directly with a zero-tolerance policy to create a
safe work environment. Ignoring the behavior, blaming the victim, or transferring the victim does
not address the root cause and perpetuates the problem. [100% CORRECT]
NUR 4590 RASMUSSEN UNIVERSITY - EXAM 2 LATEST
2026/2027 | MULTIPLE-CHOICE | 40 VERIFIED Q&A |
DETAILED RATIONALES | PASS GUARANTEED – A+ GRADED
SECTION 1: CONFLICT RESOLUTION & TEAM DYNAMICS - Questions 1-8
Q1: Conflict Resolution - Stages
A nurse manager notices increasing tension between two staff nurses. The nurses begin to avoid
each other and communicate only through written messages. This represents which stage of
conflict?
A. Latent conflict
B. Perceived conflict
C. Felt conflict
D. Manifest conflict
Correct Answer: D
Rationale: Manifest conflict is the overt stage where conflict becomes visible through behaviors such
as avoidance, passive-aggressive communication, or open confrontation. Latent conflict exists but is
not yet recognized. Perceived conflict is when parties are aware of the conflict. Felt conflict involves
emotional responses. [100% CORRECT]
Q2: Conflict Management - Compromise
A nurse manager and staff nurse disagree about scheduling. They agree to a solution where each
gives up something to reach an acceptable arrangement. This conflict resolution strategy is called:
A. Collaborating
B. Competing
C. Compromising
D. Accommodating
Correct Answer: C
Rationale: Compromising involves each party giving up something to reach a mutually acceptable
solution (lose-lose or win some-lose some). Collaborating is win-win. Competing is win-lose.
Accommodating is lose-win. Compromise is appropriate when time is limited or parties have equal
power. [100% CORRECT]
Q3: Conflict Resolution - Assertive Communication
A nurse is addressing a conflict with a coworker. Which statement demonstrates assertive
communication?
A. "You always make mistakes with patient charting."
B. "I feel frustrated when I have to correct charting errors. Can we discuss this?"
C. "Whatever, it doesn't matter to me."
D. "If you don't fix this, I'm going to report you."
, 2
Correct Answer: B
Rationale: Assertive communication uses "I" statements, expresses feelings clearly, and invites
collaboration without blaming or threatening. "You always" statements are accusatory and
aggressive. "Whatever" is passive. Threats are aggressive and non-therapeutic. [100% CORRECT]
Q4: Team Dynamics - Groupthink
A nursing team is making a decision about implementing a new protocol. No one voices concerns
because everyone wants to maintain harmony. This phenomenon is called:
A. Groupthink
B. Brainstorming
C. Consensus building
D. Shared governance
Correct Answer: A
Rationale: Groupthink occurs when group members prioritize harmony and conformity over critical
evaluation of ideas, leading to poor decision-making. Brainstorming encourages creative ideas.
Consensus building seeks agreement. Shared governance involves shared decision-making authority.
[100% CORRECT]
Q5: Emotional Intelligence - Components
A nurse demonstrates self-awareness, empathy, and social skills when interacting with patients and
colleagues. These are components of:
A. Cognitive intelligence
B. Emotional intelligence
C. Technical competence
D. Psychomotor skills
Correct Answer: B
Rationale: Emotional intelligence includes self-awareness, self-regulation, motivation, empathy, and
social skills. It is essential for effective leadership, communication, and patient care. Cognitive
intelligence involves reasoning. Technical competence is clinical skills. Psychomotor skills are
physical skills. [100% CORRECT]
Q6: Horizontal Violence - Prevention
A new graduate nurse is experiencing bullying (horizontal violence) from experienced nurses. Which
action by the nurse manager is most appropriate to address this?
A. Ignore the behavior to avoid conflict
B. Confront the experienced nurses and implement a zero-tolerance policy
C. Tell the new graduate to "toughen up"
D. Transfer the new graduate to another unit
Correct Answer: B
Rationale: Horizontal violence must be addressed directly with a zero-tolerance policy to create a
safe work environment. Ignoring the behavior, blaming the victim, or transferring the victim does
not address the root cause and perpetuates the problem. [100% CORRECT]
