DELL CLIENT FOUNDATIONS EXAM | LATEST ACTUAL EXAM |
100% CORRECT ANSWERS | WITH DETAILED SOLUTIONS |
2026
• Which of the following is the correct way to trigger BIOS Recovery? -✓✓ For desktops,
power on the system and hold down "CTRL + Esc" Key.
• Which of the following are the Pre-boot system diagnostics? (Select 2) -✓✓
SupportAssist | On-board Diagnostics & ePSA
• You replaced the system board of a Latitude 7530. Which method can you use to
enter the laptop's service tag? -✓✓ Input the service tag in the Service Menu (SMMM).
• How should the technicians handle the PCBs while dismantling or repackaging them?
-✓✓ From the edges/sides only without touching any other area.
• For Vostro 5890, under which option of the BIOS Setup Utility can one find the 'BIOS
Recovery from Hard Drive' option? -✓✓ Update, Recovery
• You are at the customer's place to service XPS 9315 system board. Which digit
represents the series of the laptop in the model's name? -✓✓ 9
• Which of the following statements are true about Latitude Self-Heal recovery? (Select
3) -✓✓ 1-Self-heal can be used to recover from a no POST / no Power / no Video
situation.
2-Self-heal can only be initiated when the coin cell battery & primary battery are not
connected to the system.
3-When self-heal is triggered, system will auto power-on with a blank screen, reboots a
couple of times (watch for the LED lights, Power, Wi-Fi, HDD Etc....
• Customer's desktop (OptiPlex 5490 AIO) is flashing a 3,3 LED error code during the
service call. Which section under the service manual will help you get the information
about the Diagnostic LED behavior? -✓✓ Troubleshooting
• BIOS Recovery from Hard Drive option can be disabled in ____________. -✓✓ BIOS
• You are fixing a computer running on Windows 10 or later and it is not booting. Which
BIOS settings will you change? (Select 2) -✓✓ Change Boot Mode to UEFI
Enable Secure Boot
, • The BIOS Recovery (via HDD) does not support recovery from _________ and
______. (Select 2) -✓✓ Hard Disk Drive with password set &
Encrypted Hard Drive
• Identify the statement that is TRUE about Intel Optane Memory? -✓✓ It is a system
acceleration solution for 7th Gen (or newer) Intel Core-I processor and Chipset
platforms.
• Which of these are a part of the recommended practices while attending service calls?
(Select 2) -✓✓ 1- Hard drive/SSD failures can be confirmed by running ePSA or
SupportAssist | Onboard Diagnostics Quick Test.
2- Whenever possible, swap with a good known part to test functionality.
• When would you run the RMA Shim tool on a Chromebook? -✓✓ In the event of
system board replacement.
• What should a user do to preserve BIOS settings before recovering the system? -✓✓
Set the "Reset NVRAM" option to "Disabled" before starting the recovery process.
• Which is the easiest way to verify the functionality of motherboard during memory
failure? -✓✓ By removing the memory module.
• If you are attending a service call and see faint white lines on the screen, which
process will you initiate? -✓✓ LCD BIST
• How do you perform a Latitude Self-Heal Recovery? -✓✓ Unplug the AC adapter &
remove primary battery --> Disconnect coin-cell (CMOS) battery --> Release the flea
power --> Plug-in the AC adapter.
• What is the status of the power LED when a motherboard failure has occurred in
Vostro 3710? -✓✓ Amber, white (2, 6)
• Identify the architecture of the Vostro 3520 that is assigned to you for a service call. -
✓✓ Intel.
• Select the values required for online validation of an error code received during the
pre-boot system diagnostics test. (Select 3) -✓✓ Service Tag
Error Code
Validation code
• Which of the following is true about Pre-Boot System Diagnostics? (Select 3) -✓✓ 1-
Pre-boot system Diagnostics tests your hardware without using the operating system.
100% CORRECT ANSWERS | WITH DETAILED SOLUTIONS |
2026
• Which of the following is the correct way to trigger BIOS Recovery? -✓✓ For desktops,
power on the system and hold down "CTRL + Esc" Key.
• Which of the following are the Pre-boot system diagnostics? (Select 2) -✓✓
SupportAssist | On-board Diagnostics & ePSA
• You replaced the system board of a Latitude 7530. Which method can you use to
enter the laptop's service tag? -✓✓ Input the service tag in the Service Menu (SMMM).
• How should the technicians handle the PCBs while dismantling or repackaging them?
-✓✓ From the edges/sides only without touching any other area.
• For Vostro 5890, under which option of the BIOS Setup Utility can one find the 'BIOS
Recovery from Hard Drive' option? -✓✓ Update, Recovery
• You are at the customer's place to service XPS 9315 system board. Which digit
represents the series of the laptop in the model's name? -✓✓ 9
• Which of the following statements are true about Latitude Self-Heal recovery? (Select
3) -✓✓ 1-Self-heal can be used to recover from a no POST / no Power / no Video
situation.
2-Self-heal can only be initiated when the coin cell battery & primary battery are not
connected to the system.
3-When self-heal is triggered, system will auto power-on with a blank screen, reboots a
couple of times (watch for the LED lights, Power, Wi-Fi, HDD Etc....
• Customer's desktop (OptiPlex 5490 AIO) is flashing a 3,3 LED error code during the
service call. Which section under the service manual will help you get the information
about the Diagnostic LED behavior? -✓✓ Troubleshooting
• BIOS Recovery from Hard Drive option can be disabled in ____________. -✓✓ BIOS
• You are fixing a computer running on Windows 10 or later and it is not booting. Which
BIOS settings will you change? (Select 2) -✓✓ Change Boot Mode to UEFI
Enable Secure Boot
, • The BIOS Recovery (via HDD) does not support recovery from _________ and
______. (Select 2) -✓✓ Hard Disk Drive with password set &
Encrypted Hard Drive
• Identify the statement that is TRUE about Intel Optane Memory? -✓✓ It is a system
acceleration solution for 7th Gen (or newer) Intel Core-I processor and Chipset
platforms.
• Which of these are a part of the recommended practices while attending service calls?
(Select 2) -✓✓ 1- Hard drive/SSD failures can be confirmed by running ePSA or
SupportAssist | Onboard Diagnostics Quick Test.
2- Whenever possible, swap with a good known part to test functionality.
• When would you run the RMA Shim tool on a Chromebook? -✓✓ In the event of
system board replacement.
• What should a user do to preserve BIOS settings before recovering the system? -✓✓
Set the "Reset NVRAM" option to "Disabled" before starting the recovery process.
• Which is the easiest way to verify the functionality of motherboard during memory
failure? -✓✓ By removing the memory module.
• If you are attending a service call and see faint white lines on the screen, which
process will you initiate? -✓✓ LCD BIST
• How do you perform a Latitude Self-Heal Recovery? -✓✓ Unplug the AC adapter &
remove primary battery --> Disconnect coin-cell (CMOS) battery --> Release the flea
power --> Plug-in the AC adapter.
• What is the status of the power LED when a motherboard failure has occurred in
Vostro 3710? -✓✓ Amber, white (2, 6)
• Identify the architecture of the Vostro 3520 that is assigned to you for a service call. -
✓✓ Intel.
• Select the values required for online validation of an error code received during the
pre-boot system diagnostics test. (Select 3) -✓✓ Service Tag
Error Code
Validation code
• Which of the following is true about Pre-Boot System Diagnostics? (Select 3) -✓✓ 1-
Pre-boot system Diagnostics tests your hardware without using the operating system.
