PN 2002 Final Exam Study Questions with Correct
Answers Graded A+ 2026
Question 1
In a conflict between clients and a healthcare provider, what is the nurse's primary
role?
A. Mediate a compromise between both parties
B. Advocate for the patient
C. Support the healthcare provider's decision
D. Document the conflict and notify the supervisor
Correct Answer: B
Rationale: The nurse serves as the patient advocate, representing the patient's
interests, ensuring their voice is heard, and facilitating communication between the
patient and provider while maintaining professionalism and objectivity.
Question 2
Match each communication technique with its correct definition:
Technique Definition
Clarification Listening response used to ask clients for more information or
elaboration on a point
Restatement Active listening strategy used to broaden a client's perspective or
provide sharper focus on a specific part of communication
Paraphrasing Listening response focusing on the cognitive component of a
message
Summarization Active listening skill pulling several ideas and feelings together
from one or multiple interactions into succinct sentences
Minimal Cues Brief, encouraging phrases and nonverbal prompts that
communicate interest
Correct Answer: All matched as shown above
Question 3
Which of the following is characteristic of active listening according to the SOLER
framework?
, A. Standing while the patient is seated
B. Maintaining a closed posture
C. Leaning towards the patient
D. Avoiding eye contact
Correct Answer: C
Rationale: The SOLER framework includes: Sit facing the patient, Open posture,
Lean towards the patient, Eye contact, and Relax. Leaning towards the patient
indicates involvement in the interaction.
Question 4
What is the difference between empathy and sympathy in nursing practice?
Answer: Empathy is the ability to emotionally and intellectually understand
another person's reality, accurately perceive unspoken feelings, and communicate
this understanding. Sympathy involves concern, sorrow, sadness, and pity felt for
the patient—a subjective viewpoint that can prevent clear perspective of the
patient's issues.
Question 5
How can a nurse establish a caring relationship with a client?
Answer: A caring relationship is established through:
Being present with the client
Providing a caring touch
Active listening
Maintaining belief in the client
Knowing the client as an individual
Placing care before cure
Answers Graded A+ 2026
Question 1
In a conflict between clients and a healthcare provider, what is the nurse's primary
role?
A. Mediate a compromise between both parties
B. Advocate for the patient
C. Support the healthcare provider's decision
D. Document the conflict and notify the supervisor
Correct Answer: B
Rationale: The nurse serves as the patient advocate, representing the patient's
interests, ensuring their voice is heard, and facilitating communication between the
patient and provider while maintaining professionalism and objectivity.
Question 2
Match each communication technique with its correct definition:
Technique Definition
Clarification Listening response used to ask clients for more information or
elaboration on a point
Restatement Active listening strategy used to broaden a client's perspective or
provide sharper focus on a specific part of communication
Paraphrasing Listening response focusing on the cognitive component of a
message
Summarization Active listening skill pulling several ideas and feelings together
from one or multiple interactions into succinct sentences
Minimal Cues Brief, encouraging phrases and nonverbal prompts that
communicate interest
Correct Answer: All matched as shown above
Question 3
Which of the following is characteristic of active listening according to the SOLER
framework?
, A. Standing while the patient is seated
B. Maintaining a closed posture
C. Leaning towards the patient
D. Avoiding eye contact
Correct Answer: C
Rationale: The SOLER framework includes: Sit facing the patient, Open posture,
Lean towards the patient, Eye contact, and Relax. Leaning towards the patient
indicates involvement in the interaction.
Question 4
What is the difference between empathy and sympathy in nursing practice?
Answer: Empathy is the ability to emotionally and intellectually understand
another person's reality, accurately perceive unspoken feelings, and communicate
this understanding. Sympathy involves concern, sorrow, sadness, and pity felt for
the patient—a subjective viewpoint that can prevent clear perspective of the
patient's issues.
Question 5
How can a nurse establish a caring relationship with a client?
Answer: A caring relationship is established through:
Being present with the client
Providing a caring touch
Active listening
Maintaining belief in the client
Knowing the client as an individual
Placing care before cure
