NURS 121 EXAM 1 QUESTIONS WITH ACCURATE
ANSWERS
3 Operations that Occur in Communication correct answer - Perception
- Evaluation
- Transmission
3 Ways Humans Fail correct answer - Perception (Perceive we've picked up the
correct medication dose)
- Assumption (Assume the other RN correctly programmed the heparin infusion)
- Communication (Forget to relay key information when giving patient report to
the next RN
5 Caring Processes to Nursing Practice correct answer - Knowing
- Being with
- Doing for
- Enabling
- Maintaining belief
5 Elements for Communication to Occur correct answer - A sender (sending the
message)
- A message (what is actually said plus the nonverbal communication)
- A receiver (person acquiring the message)
- Feedback (a response to a message)
- Context (the mood, relationship between sender and receiver)
, Action Language correct answer - Consists of reaching out, pointing, crawling
toward a desired object, or closing the lips and turning the head when an
undesired food is offered
Appropriateness (Criteria for Effective Communication) correct answer - When a
reply fits the circumstances and matches the message
Ask open-ended questions correct answer - Prompts patients to answer fully,
more than "yes" or "no" answer
Avoid Communication Breakdown correct answer - Failure to see the uniqueness
of each individual
- Failure to recognize levels of meaning
- Using value statements and cliches
- Giving false reassurance
- Failure to clarify
Becoming a Better Communicator correct answer - Focusing
- Clarifying
- Use of personal space (3-6 ft)
- Be observant
- Be available
- Be approachable
- Use of touch
Categories of Communication correct answer - Verbal
ANSWERS
3 Operations that Occur in Communication correct answer - Perception
- Evaluation
- Transmission
3 Ways Humans Fail correct answer - Perception (Perceive we've picked up the
correct medication dose)
- Assumption (Assume the other RN correctly programmed the heparin infusion)
- Communication (Forget to relay key information when giving patient report to
the next RN
5 Caring Processes to Nursing Practice correct answer - Knowing
- Being with
- Doing for
- Enabling
- Maintaining belief
5 Elements for Communication to Occur correct answer - A sender (sending the
message)
- A message (what is actually said plus the nonverbal communication)
- A receiver (person acquiring the message)
- Feedback (a response to a message)
- Context (the mood, relationship between sender and receiver)
, Action Language correct answer - Consists of reaching out, pointing, crawling
toward a desired object, or closing the lips and turning the head when an
undesired food is offered
Appropriateness (Criteria for Effective Communication) correct answer - When a
reply fits the circumstances and matches the message
Ask open-ended questions correct answer - Prompts patients to answer fully,
more than "yes" or "no" answer
Avoid Communication Breakdown correct answer - Failure to see the uniqueness
of each individual
- Failure to recognize levels of meaning
- Using value statements and cliches
- Giving false reassurance
- Failure to clarify
Becoming a Better Communicator correct answer - Focusing
- Clarifying
- Use of personal space (3-6 ft)
- Be observant
- Be available
- Be approachable
- Use of touch
Categories of Communication correct answer - Verbal
