PN 2002 Final Review Questions and Correct
Answers | Newly Updated 2026-2027
Perception - ANSWERS a cognitive process by which a person transforms
external sensory data into personalized images of reality
Problem solving - ANSWERS a comprehensive, sequential, cognitive process
used to solve a problem by reducing the difference between current and desired
condit
Problem solving process- scientific method - ANSWERS · Define the problem
· Gather data
· Analyze data
· Develop solutions
· Implement solutions
· Evaluate solutions
Decision-making - ANSWERS is a process that chooses a preferred option or
course of actions from among a set of alternatives based on given criteria or
strategies.
Decision Making Process - ANSWERS · Define problem
· Set goals/ identify evaluation criteria
· Identify alternatives for each outcome.
· Evaluate alternatives for each outcome
,Choose the preferred alternative
Critical Thinking - ANSWERS analytical process in which you purposefully use
specific thinking skills to make clinical decisions.
What is conflict? - ANSWERS An opportunity to understand opposing
preferences and values
Selective attention - ANSWERS is the process of focusing on a particular object
in the environment for a certain period.
negative self - ANSWERS -talk is any inner dialogue you have with yourself that
may be limiting your ability to believe in yourselfand your own abilities, and to
reach your potential.
Conflict Resolution - ANSWERS identifying sources of conflict, set goals,
implement solutions.
Conflict Resolution
Step 1: - ANSWERS : make the approach
· Reflect before you begin
· Invite the other party to a conversation
· Be clear about your intentions
· State your goal - a positive resolution
, Conflict Resolution Step 2: share perspectives - ANSWERS · Ask for the other
persons perspective
· Paraphrase what you hear
· Acknowledge their contribution
· Describe your perspective
Name the issue
· Identify topics that others view as important
· Use concise and neutral language
· Avoid pronouns (she is, you are, he is)
· Use issues to create the agenda
Conflict Resolution Step 3: Build understanding - ANSWERS Discuss one issue
at a time
· Clarify assumptions
· Explore interests and feelings
Conflict Resolution Step 4: Agree on solution - ANSWERS · Reality test: is this
doable?
· Durability test: is this durable?
· Interest test: does this meet all parties' interests?
Conflict Resolution Step 5: plan next steps - ANSWERS · Create an action plan
· What needs to happen
· How will interaction take place if problems occur?
Answers | Newly Updated 2026-2027
Perception - ANSWERS a cognitive process by which a person transforms
external sensory data into personalized images of reality
Problem solving - ANSWERS a comprehensive, sequential, cognitive process
used to solve a problem by reducing the difference between current and desired
condit
Problem solving process- scientific method - ANSWERS · Define the problem
· Gather data
· Analyze data
· Develop solutions
· Implement solutions
· Evaluate solutions
Decision-making - ANSWERS is a process that chooses a preferred option or
course of actions from among a set of alternatives based on given criteria or
strategies.
Decision Making Process - ANSWERS · Define problem
· Set goals/ identify evaluation criteria
· Identify alternatives for each outcome.
· Evaluate alternatives for each outcome
,Choose the preferred alternative
Critical Thinking - ANSWERS analytical process in which you purposefully use
specific thinking skills to make clinical decisions.
What is conflict? - ANSWERS An opportunity to understand opposing
preferences and values
Selective attention - ANSWERS is the process of focusing on a particular object
in the environment for a certain period.
negative self - ANSWERS -talk is any inner dialogue you have with yourself that
may be limiting your ability to believe in yourselfand your own abilities, and to
reach your potential.
Conflict Resolution - ANSWERS identifying sources of conflict, set goals,
implement solutions.
Conflict Resolution
Step 1: - ANSWERS : make the approach
· Reflect before you begin
· Invite the other party to a conversation
· Be clear about your intentions
· State your goal - a positive resolution
, Conflict Resolution Step 2: share perspectives - ANSWERS · Ask for the other
persons perspective
· Paraphrase what you hear
· Acknowledge their contribution
· Describe your perspective
Name the issue
· Identify topics that others view as important
· Use concise and neutral language
· Avoid pronouns (she is, you are, he is)
· Use issues to create the agenda
Conflict Resolution Step 3: Build understanding - ANSWERS Discuss one issue
at a time
· Clarify assumptions
· Explore interests and feelings
Conflict Resolution Step 4: Agree on solution - ANSWERS · Reality test: is this
doable?
· Durability test: is this durable?
· Interest test: does this meet all parties' interests?
Conflict Resolution Step 5: plan next steps - ANSWERS · Create an action plan
· What needs to happen
· How will interaction take place if problems occur?
