3CX Academy, Intermediate Certification | Official Study Guide & Practice Test Questions And Answers

3CX Academy, Intermediate Certification | Official Study Guide & Practice Test Questions And Answers Chat messages across the users of a group can be blocked by unticking the right "Can Chat with group members." - ANSWER -False Voice mailbox greetings can be different based on the user's profile status. - ANSWER -True A caller connected to a Digital Receptionist can directly dial the extension number of a user and will directly be transferred to that extension. - ANSWER -True When a STUN IP phone is booted and prompts the user to authenticate (RPS), the user must enter the Extension Number and voicemail PIN. - ANSWER -True Every extension in 3CX can have its own personal web meeting URL. - ANSWER -False The order of added extensions in a Ring Group does not matter regardless which "Ring Strategy" is used by the Ring Group. - ANSWER -False The amount of Polling Strategies for Queues depends on the license key activated in 3CX. - ANSWER -True An extension can only be part of one group at a time. - ANSWER -False In the extension settings, enabling the "Disallow use of extension outside the LAN" option also blocks remote 3CX Clients from registering. - ANSWER -False Inbound Rules are configured to route calls to different destinations based on time. The host which runs 3CX is configured to use UTC as its timezone. The timezone during the 3CX Install Wizard was set to be EEST or GMT+2. Which time zone will call routing be based upon? - ANSWER -EST or GMT+2 Review the FQDN allocation guidelines ( and validate this statement: In case 3CX was installed with a custom own domain for the 3CX WebMeeting URL will be - ANSWER -False Does the order of agents in Queues matter when the polling strategy is "Round Robin?" - ANSWER -Yes While using 3CX with a "Pro Edition" key, Ring Groups have more than two Ringing Strategies available. - ANSWER -False Inbound Rules can route calls to destinations based on the time of day. There are a maximum of two different destinations configurable. - ANSWER -True Extension 100 is an agent of two Queues. 3CX is licensed with a "Standard Edition" license. Can extension 100, by any means, only log out from Queue A as an active agent but not from Queue B? - ANSWER -No In order to configure the 3CX SBC to connect to 3CX, only the following information needs to be known of the 3CX PBX: 3CX PBX Tunnel Port, 3CX PBX SIP port and 3CX PBX Tunnel password. - ANSWER -True In a Ring Group you have 3 extensions assigned and the "Ring Time" is set to 20 seconds. While using the "Prioritized Hunt" ring strategy, the call will be forwarded to the "Destination if no ANSWER" after 20 seconds. - ANSWER -False Time based scheduling operations are performed based on the timezone which is configured on the host system. - ANSWER -False RPS is a method where factory default IP phones will be instructed by an online service to request the provisioning file from a specific URL. - ANSWER -True "Office Hours" and "Breaks" for an extension have been specified. The extension should change its profile status based on the time of day. The profile status during "Break" time will be set to "Do Not Disturb." - ANSWER -False The default backup folder set during the installation in Windows is C:ProgramData3CXInstance1DataBackups. If you uninstall 3CX, is this folder deleted without warning along with all its contents? - ANSWER -Yes The order of added extensions in a Ring Group does not matter regardless which "Ring Strategy" is used by the Ring Group. - ANSWER -False The minimum license key level required to use Queues within 3CX is a "Standard Edition" key. - ANSWER -True Every extension in 3CX can have its own personal web meeting URL. - ANSWER -True Can a range of dates be defined as a holiday? - ANSWER -Yes "Office Hours" and "Breaks" for an extension have been specified. The extension should change its profile status based on the time of day. The profile status during "Break" time will be set to "Away." - ANSWER -True You install 3CX on premise in a NATed environment with local and remote extensions. During the installation you defined to use your own external and internal FQDN. This means that you must