https://www.stuvia.com/user/allatopnotch https://www.stuvia.com/user/allatopnotch https://www.stuvia.com/user/allatopnotch
NRF EXAM 3 QUESTIONS WITH
CORRECT ANSWERS
What do you need to consider when communicating with a customer?
Needs & Interests
Examples of Non-Verbal Communication
Body Lanuage, Eye Contact,
Voice/Tone,
Handmotions,
How close your standing
Example of Compnay Policies
Attendance,
Dress Code,
Saftey,
Technology,
Scheduling,
Customer Service
Where do find company policies?
Employee or Company Handbook
https://www.stuvia.com/user/allatopnotch https://www.stuvia.com/user/allatopnotch https://www.stuvia.com/user/allatopnotch
, https://www.stuvia.com/user/allatopnotch https://www.stuvia.com/user/allatopnotch https://www.stuvia.com/user/allatopnotch
Reminders for apperance when going to work
Good Hygiene,
Clean Clothes,
Facial Hair
Smile
Teamwork
A Group of people working together to accomplish a common goal
Characteristics of a Good Team Member
Listen more than you talk,
collaboarte, don't gossip, do your best,
respect
Growthmindset
Your willingness to learn things
4 Steps to Problem Solving
Step 1: Define the problem
Step 2: Identify Solutions
Step 3: Choose a Solution
https://www.stuvia.com/user/allatopnotch https://www.stuvia.com/user/allatopnotch https://www.stuvia.com/user/allatopnotch
NRF EXAM 3 QUESTIONS WITH
CORRECT ANSWERS
What do you need to consider when communicating with a customer?
Needs & Interests
Examples of Non-Verbal Communication
Body Lanuage, Eye Contact,
Voice/Tone,
Handmotions,
How close your standing
Example of Compnay Policies
Attendance,
Dress Code,
Saftey,
Technology,
Scheduling,
Customer Service
Where do find company policies?
Employee or Company Handbook
https://www.stuvia.com/user/allatopnotch https://www.stuvia.com/user/allatopnotch https://www.stuvia.com/user/allatopnotch
, https://www.stuvia.com/user/allatopnotch https://www.stuvia.com/user/allatopnotch https://www.stuvia.com/user/allatopnotch
Reminders for apperance when going to work
Good Hygiene,
Clean Clothes,
Facial Hair
Smile
Teamwork
A Group of people working together to accomplish a common goal
Characteristics of a Good Team Member
Listen more than you talk,
collaboarte, don't gossip, do your best,
respect
Growthmindset
Your willingness to learn things
4 Steps to Problem Solving
Step 1: Define the problem
Step 2: Identify Solutions
Step 3: Choose a Solution
https://www.stuvia.com/user/allatopnotch https://www.stuvia.com/user/allatopnotch https://www.stuvia.com/user/allatopnotch
