BCS Business Analysis Practice - Multiple
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
choice exam with correct answers ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
Q1
The management of a chain of hotels has decided
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
that one of its Critical Success Factors (CSF) is to
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
provide excellent customer service. The following ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
measures have been suggested: ||\\||\\ ||\\||\\ ||\\||\\
1) The number of customers who make use of their
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
m-room mini bar ||\\||\\ ||\\||\\
2) The percentage of customers who use the leisure
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
facilities
3) The number of customers who complain.
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
4) The percentage of customers who join the hotel
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
loyalty scheme ||\\||\\
5) The percentage of customers who return
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
,Which of these are appropriate Key Performance ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
indicators (KPIs) for the CSF 'provide excellent ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
customer service'? ||\\||\\
A. 1, 2 and 5 ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
B. 2, 3 and 4||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
C. 3, 4 and 5
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
D. 1, 3 and 5 ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
D
Q2
An overseas bank is currently undertaking a
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
feasibility study looking into the possible launch of a ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
new bank in the UK. Preliminary findings suggest that
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
the market is saturated, customers have a lot of
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
choice and UK legislation makes it easy for them to ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
from one bank to another. ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
In which area of Porter's Five Forces model would
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
these preliminary findings be documented? ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
A. Threat of new entrants
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
,B. Bargaining power of customers
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
C. Bargaining power of suppliers
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
D. Threat of substitute products or services
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
B
The management of a chain of hotels has decided
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
that one of its Critical Success Factors (CSF) is to
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
provide excellent customer service'. The following ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
measures have been suggested: ||\\||\\ ||\\||\\ ||\\||\\
a) The number of customers who make use of their
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
m-room mini bar ||\\||\\ ||\\||\\
b) The percentage of customers who use the leisure
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
facilities
c) The number of customers who complain.
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
d) The percentage of customers who join the hotel
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
loyalty scheme ||\\||\\
e) The percentage of customers who return
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
, Which of these are appropriate Key Performance ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
indicators (KPIs) for the GSF 'provide excellent ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
customer service? ||\\||\\
Aa, b and e. ||\\||\\ ||\\||\\ ||\\||\\
Bb. c and d. ||\\||\\ ||\\||\\ ||\\||\\
Cc. d and e ||\\||\\ ||\\||\\ ||\\||\\
Da. c and e. ||\\||\\ ||\\||\\ ||\\||\\
B
Q4
Natalie is the CEO of a large technology firm, which ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
develops new and innovative nano technology. ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
Below is an extract of an email she has sent to her ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
management team: ||\\||\\
"Recent media coverage has revealed that our ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
competitors have lower costs. It is important that we ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
get back to our suppliers to see il they can secure a
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
better component price for the next version of our ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
NanoVac range. Let's also consider the energy costs ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
of our labs, I'm mindful that costs are rising due to
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
choice exam with correct answers ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
Q1
The management of a chain of hotels has decided
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
that one of its Critical Success Factors (CSF) is to
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
provide excellent customer service. The following ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
measures have been suggested: ||\\||\\ ||\\||\\ ||\\||\\
1) The number of customers who make use of their
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
m-room mini bar ||\\||\\ ||\\||\\
2) The percentage of customers who use the leisure
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
facilities
3) The number of customers who complain.
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
4) The percentage of customers who join the hotel
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
loyalty scheme ||\\||\\
5) The percentage of customers who return
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
,Which of these are appropriate Key Performance ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
indicators (KPIs) for the CSF 'provide excellent ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
customer service'? ||\\||\\
A. 1, 2 and 5 ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
B. 2, 3 and 4||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
C. 3, 4 and 5
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
D. 1, 3 and 5 ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
D
Q2
An overseas bank is currently undertaking a
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
feasibility study looking into the possible launch of a ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
new bank in the UK. Preliminary findings suggest that
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
the market is saturated, customers have a lot of
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
choice and UK legislation makes it easy for them to ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
from one bank to another. ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
In which area of Porter's Five Forces model would
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
these preliminary findings be documented? ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
A. Threat of new entrants
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
,B. Bargaining power of customers
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
C. Bargaining power of suppliers
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
D. Threat of substitute products or services
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
B
The management of a chain of hotels has decided
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
that one of its Critical Success Factors (CSF) is to
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
provide excellent customer service'. The following ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
measures have been suggested: ||\\||\\ ||\\||\\ ||\\||\\
a) The number of customers who make use of their
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
m-room mini bar ||\\||\\ ||\\||\\
b) The percentage of customers who use the leisure
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
facilities
c) The number of customers who complain.
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
d) The percentage of customers who join the hotel
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
loyalty scheme ||\\||\\
e) The percentage of customers who return
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
, Which of these are appropriate Key Performance ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
indicators (KPIs) for the GSF 'provide excellent ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
customer service? ||\\||\\
Aa, b and e. ||\\||\\ ||\\||\\ ||\\||\\
Bb. c and d. ||\\||\\ ||\\||\\ ||\\||\\
Cc. d and e ||\\||\\ ||\\||\\ ||\\||\\
Da. c and e. ||\\||\\ ||\\||\\ ||\\||\\
B
Q4
Natalie is the CEO of a large technology firm, which ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
develops new and innovative nano technology. ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
Below is an extract of an email she has sent to her ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
management team: ||\\||\\
"Recent media coverage has revealed that our ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
competitors have lower costs. It is important that we ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
get back to our suppliers to see il they can secure a
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
better component price for the next version of our ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
NanoVac range. Let's also consider the energy costs ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
of our labs, I'm mindful that costs are rising due to
||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\ ||\\||\\
