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YEOMAN ANSWERS AND QUESTIONS SET A.pdf

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YEOMAN ANSWERS AND QUESTIONS SET A.pdf

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YEOMAN ANSWERS AND QUESTIONS SET A+
✔✔PPI Examples - ✔✔name, pin, cac card, passport, SSN, DOD ID

✔✔Technical logic - ✔✔Microsoft Word applications
copiers/scanners
Fax machine
type writers
microsoft platforms

✔✔directives - ✔✔Instructions and notice

✔✔directive casefiles - ✔✔maintain a hard copy

✔✔Instructions can last? - ✔✔10 years

✔✔Notice can last? - ✔✔1 year

✔✔Navy Customer Service manual - ✔✔NAVEDTRA 1405.6

✔✔Customer - ✔✔Someone who buys goods or services

✔✔Customer Evaluate - ✔✔personal appearance, workspace appearance, attitude,
body language

✔✔uniforms must - ✔✔fit well, clean, neatly pressed, no scuffed shoes

✔✔Body language is? - ✔✔a non verbal communication

✔✔Active listening requires what 2 things? - ✔✔concentration and careful attention

✔✔proper email etiquette - ✔✔present the info, respond to all email request the same
day (should not have texting acronyms or abbreviations

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