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AWS Cloud Practitioner AWS Support
Plans Practice Test 2026–2027 | AWS
Support Services, Technical Assistance
Questions & Detailed Answers
1. A company wants to receive technical guidance from AWS for a production
workload but does not require a designated Technical Account Manager
(TAM). Which AWS Support option is most appropriate?
A. Basic Support
B. Developer Support
C. Business Support+
D. Enterprise Support
Answer: Business Support+
Rationale: Business Support+ is designed for production workloads and provides
enhanced technical support capabilities without requiring the full Enterprise
Support package.
2. Which AWS Support plan is automatically available to all AWS customers at
no additional charge?
,A. Developer Support
B. Business Support
C. Basic Support
D. Enterprise Support
Answer: Basic Support
Rationale: Basic Support is included for all AWS customers and provides access
to customer service, AWS documentation, AWS forums, and core AWS Trusted
Advisor checks.
3. A developer is building an application and needs technical support during
business hours primarily through email. Which support plan best fits this
requirement?
A. Basic Support
B. Developer Support
C. Business Support+
D. Enterprise Support
Answer: Developer Support
Rationale: Developer Support is intended for development and test
environments and provides technical assistance through support channels
appropriate for developers.
4. A company runs business-critical workloads on AWS and requires 24/7
access to technical support. Which support plan is designed for this
requirement?
A. Basic Support
B. Developer Support
C. Business Support+
D. No support plan is required
Answer: Business Support+
,Rationale: Business Support+ is intended for production workloads and provides
24/7 technical support.
5. Which AWS Support feature allows customers to create and track technical
support cases?
A. AWS Artifact
B. AWS Support Center
C. AWS Organizations
D. AWS Control Tower
Answer: AWS Support Center
Rationale: AWS Support Center is the primary interface for creating, viewing,
and managing AWS Support cases.
6. Which AWS Support plan is most appropriate for a company operating
mission-critical workloads that requires strategic guidance from AWS?
A. Basic Support
B. Developer Support
C. Business Support+
D. Enterprise Support
Answer: Enterprise Support
Rationale: Enterprise Support is designed for business-critical environments and
includes higher-touch guidance and access to a designated Technical Account
Manager.
7. What is a Technical Account Manager (TAM)?
A. An AWS billing administrator
B. An AWS representative who provides technical guidance and helps customers
optimize AWS usage
C. An automated security scanning service
D. A customer-managed IAM administrator
, Answer: An AWS representative who provides technical guidance and helps
customers optimize AWS usage
Rationale: A TAM serves as a strategic technical advisor, helping eligible
customers with architecture, operations, optimization, and AWS service
adoption.
8. A customer wants to ask other AWS users questions about AWS services.
Which resource is most appropriate?
A. AWS re:Post
B. AWS Artifact
C. AWS Budgets
D. AWS CloudTrail
Answer: AWS re:Post
Rationale: AWS re:Post is an AWS-managed community knowledge service
where customers can ask questions, share knowledge, and review solutions.
9. Which AWS Support resource provides technical articles, questions,
answers, and community discussions?
A. AWS re:Post
B. AWS Billing Console only
C. Amazon Inspector
D. AWS Config
Answer: AWS re:Post
Rationale: AWS re:Post provides a community-based knowledge platform for
AWS technical questions and solutions.
10.A customer wants general account assistance rather than troubleshooting a
specific application. Which AWS resource should the customer use?
A. AWS Support
B. Amazon CloudWatch
AWS Cloud Practitioner AWS Support
Plans Practice Test 2026–2027 | AWS
Support Services, Technical Assistance
Questions & Detailed Answers
1. A company wants to receive technical guidance from AWS for a production
workload but does not require a designated Technical Account Manager
(TAM). Which AWS Support option is most appropriate?
A. Basic Support
B. Developer Support
C. Business Support+
D. Enterprise Support
Answer: Business Support+
Rationale: Business Support+ is designed for production workloads and provides
enhanced technical support capabilities without requiring the full Enterprise
Support package.
2. Which AWS Support plan is automatically available to all AWS customers at
no additional charge?
,A. Developer Support
B. Business Support
C. Basic Support
D. Enterprise Support
Answer: Basic Support
Rationale: Basic Support is included for all AWS customers and provides access
to customer service, AWS documentation, AWS forums, and core AWS Trusted
Advisor checks.
3. A developer is building an application and needs technical support during
business hours primarily through email. Which support plan best fits this
requirement?
A. Basic Support
B. Developer Support
C. Business Support+
D. Enterprise Support
Answer: Developer Support
Rationale: Developer Support is intended for development and test
environments and provides technical assistance through support channels
appropriate for developers.
4. A company runs business-critical workloads on AWS and requires 24/7
access to technical support. Which support plan is designed for this
requirement?
A. Basic Support
B. Developer Support
C. Business Support+
D. No support plan is required
Answer: Business Support+
,Rationale: Business Support+ is intended for production workloads and provides
24/7 technical support.
5. Which AWS Support feature allows customers to create and track technical
support cases?
A. AWS Artifact
B. AWS Support Center
C. AWS Organizations
D. AWS Control Tower
Answer: AWS Support Center
Rationale: AWS Support Center is the primary interface for creating, viewing,
and managing AWS Support cases.
6. Which AWS Support plan is most appropriate for a company operating
mission-critical workloads that requires strategic guidance from AWS?
A. Basic Support
B. Developer Support
C. Business Support+
D. Enterprise Support
Answer: Enterprise Support
Rationale: Enterprise Support is designed for business-critical environments and
includes higher-touch guidance and access to a designated Technical Account
Manager.
7. What is a Technical Account Manager (TAM)?
A. An AWS billing administrator
B. An AWS representative who provides technical guidance and helps customers
optimize AWS usage
C. An automated security scanning service
D. A customer-managed IAM administrator
, Answer: An AWS representative who provides technical guidance and helps
customers optimize AWS usage
Rationale: A TAM serves as a strategic technical advisor, helping eligible
customers with architecture, operations, optimization, and AWS service
adoption.
8. A customer wants to ask other AWS users questions about AWS services.
Which resource is most appropriate?
A. AWS re:Post
B. AWS Artifact
C. AWS Budgets
D. AWS CloudTrail
Answer: AWS re:Post
Rationale: AWS re:Post is an AWS-managed community knowledge service
where customers can ask questions, share knowledge, and review solutions.
9. Which AWS Support resource provides technical articles, questions,
answers, and community discussions?
A. AWS re:Post
B. AWS Billing Console only
C. Amazon Inspector
D. AWS Config
Answer: AWS re:Post
Rationale: AWS re:Post provides a community-based knowledge platform for
AWS technical questions and solutions.
10.A customer wants general account assistance rather than troubleshooting a
specific application. Which AWS resource should the customer use?
A. AWS Support
B. Amazon CloudWatch
