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Introduction
This document contains Sales Management D099 objective-
assessment questions covering sales organization structures,
recruiting and selection, training, compensation, selling
approaches, B2B buying, CRM, marketing, data analytics,
performance evaluation, financial concepts, sales planning,
forecasting, and quota development. It provides multiple-
choice questions with the corresponding answers identified
throughout the question bank.
Exam Questions and Answers
Which type of organizational structure causes conflict in a
salesperson's performance due to having multiple bosses?
Matrix
Function
Hierarchy
Department --- correct precise answer ---Matrix
What is a disadvantage of a matrix structure?
, Skills are pooled together.
Teams can be disbanded quickly.
Employees have two direct supervisors.
Specialized staff are underused. --- correct precise answer ---
Employees have two direct supervisors.
A firm operates using a formal structure in which decision-
making authority resides with the executive leadership. Which
type of organizational structure is being used by this firm?
Decentralized
Centralized
Customer
Product --- correct precise answer ---Centralized
What is true of a sale in which the customer has a limited
problem-solving mindset?
The customer is swayed directly by advertising and promotion.
The salesperson will need to focus on spending time with the
customer.
The salesperson should focus on relationship building, not
quick sales.
The customer will become well educated about the product
prior to purchase. --- correct precise answer ---The customer
is swayed directly by advertising and promotion.
A car salesperson is under pressure to sell one additional new
vehicle by the end of the day to meet a quota. A consumer
arrives at the dealership and explains she just had a baby and