Customer Service Representative 1
Semester 1 Review Exam Questions &
Answers (Grade A+)
A daily agenda would be an example of -
correct answer ✅Daily agenda
If you are a salesperson at Target and a customer comes up to you
for help and you are on the phone, what should you do? -
correct answer ✅Acknowledge the customer and end the phone
conversation quickly
Unclear goals, no communication, disruption in routines would all
be examples of discord with customers. Would diversity also be an
example of discord? -
correct answer ✅No
The definition of a disagreeable customer would be -
correct answer ✅Moody, impatient, argumentative
What is verbal feedback? -
correct answer ✅Talking to the speaker, asking questions, or
empathizing with the customer
, Customer Service Representative 1
Semester 1 Review Exam Questions &
Answers (Grade A+)
What is the most secure method of transmission of information? -
correct answer ✅Telephone
When you have an understanding of someone else's feelings, this is
referred to as...? -
correct answer ✅Empathy
What is customer service? -
correct answer ✅The assistance provided by a company to people
who buy or use its products or services
How does a customer's experience impact a company? -
correct answer ✅It affects every area of the customer's
relationship with the company
Terry is working with a team at work who do not like the boss. The
team is constantly talking about the boss and try to plot against
them. What should you do? -
correct answer ✅Convince your teammates to use their energy
doing a good job
Semester 1 Review Exam Questions &
Answers (Grade A+)
A daily agenda would be an example of -
correct answer ✅Daily agenda
If you are a salesperson at Target and a customer comes up to you
for help and you are on the phone, what should you do? -
correct answer ✅Acknowledge the customer and end the phone
conversation quickly
Unclear goals, no communication, disruption in routines would all
be examples of discord with customers. Would diversity also be an
example of discord? -
correct answer ✅No
The definition of a disagreeable customer would be -
correct answer ✅Moody, impatient, argumentative
What is verbal feedback? -
correct answer ✅Talking to the speaker, asking questions, or
empathizing with the customer
, Customer Service Representative 1
Semester 1 Review Exam Questions &
Answers (Grade A+)
What is the most secure method of transmission of information? -
correct answer ✅Telephone
When you have an understanding of someone else's feelings, this is
referred to as...? -
correct answer ✅Empathy
What is customer service? -
correct answer ✅The assistance provided by a company to people
who buy or use its products or services
How does a customer's experience impact a company? -
correct answer ✅It affects every area of the customer's
relationship with the company
Terry is working with a team at work who do not like the boss. The
team is constantly talking about the boss and try to plot against
them. What should you do? -
correct answer ✅Convince your teammates to use their energy
doing a good job
