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Quality Customer Service Exam Questions & Answers (Grade A+).docx

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Quality Customer Service Exam Questions & Answers (Grade A+).docx

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Quality Customer Service Exam
Questions & Answers (Grade A+)
Quality Service -
correct answer ✅Meet or Exceed customer expectations
Alternative definition is 'I know it when I see it"


Reliability -
correct answer ✅Consistency of performance and dependability
Does things right the first time
Is most important to the Consumer
Ex: Quality Inn or Cowboy Hotel? Quality Inn because you can
predict the cost of the room and service


Responsiveness -
correct answer ✅Willingness or readiness of employees to provide
service
Involves timeliness


Accessibility -
correct answer ✅Approachability and ease of contact both
technological and convenience
Can I gain access to you in a time that I think is reasonable?

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