Soft Skills in Customer Service Exam
Questions & Answers (Grade A+)
soft skills -
correct answer ✅The personal attributes, personality traits and
communication abilities needed for success on the job.
relate -
correct answer ✅to show or make a connection between (two or
more things)
on a human level -
correct answer ✅Understanding and sharing the feelings of
another; thinking of them as a person first, not just another
customer
genuinely -
correct answer ✅sincerely; truly
personal attributes -
correct answer ✅Qualities or features regarded as a characteristic
or inherent part of someone or something like attitude, personality,
teamwork, and leadership.
, Soft Skills in Customer Service Exam
Questions & Answers (Grade A+)
personality traits -
correct answer ✅Qualities or characteristics that distinguish the
character, action and attitude of a person; identifiable
characteristics that define a person
hard skills -
correct answer ✅Technical expertise and knowledge to do a
particular task or job function; learned abilities acquired and
enhanced through practice, repetition, and education.
patience -
correct answer ✅The ability to remain calm and not become
annoyed when dealing with problems or with difficult people.
positive attitude -
correct answer ✅Having a flexible attitude, identifying the good
and bad, with a willingness to tackle challenges; An outlook that
focuses on the good side of things
Assertiveness -
correct answer ✅expressing one's opinions confidently or
forcefully without offending others
Questions & Answers (Grade A+)
soft skills -
correct answer ✅The personal attributes, personality traits and
communication abilities needed for success on the job.
relate -
correct answer ✅to show or make a connection between (two or
more things)
on a human level -
correct answer ✅Understanding and sharing the feelings of
another; thinking of them as a person first, not just another
customer
genuinely -
correct answer ✅sincerely; truly
personal attributes -
correct answer ✅Qualities or features regarded as a characteristic
or inherent part of someone or something like attitude, personality,
teamwork, and leadership.
, Soft Skills in Customer Service Exam
Questions & Answers (Grade A+)
personality traits -
correct answer ✅Qualities or characteristics that distinguish the
character, action and attitude of a person; identifiable
characteristics that define a person
hard skills -
correct answer ✅Technical expertise and knowledge to do a
particular task or job function; learned abilities acquired and
enhanced through practice, repetition, and education.
patience -
correct answer ✅The ability to remain calm and not become
annoyed when dealing with problems or with difficult people.
positive attitude -
correct answer ✅Having a flexible attitude, identifying the good
and bad, with a willingness to tackle challenges; An outlook that
focuses on the good side of things
Assertiveness -
correct answer ✅expressing one's opinions confidently or
forcefully without offending others
