Competency 11: Customer Service Exam
Questions & Answers (Grade A+)
2. Which of the following are examples of body language? -
correct answer ✅a. Facial expressions
b. Tone of voice
c. Posture
d. All of the above
3. It costs twice as much to generate a new customer as it does to
keep an existing one. -
correct answer ✅True
4. If a customer is rude to you,you still have to provide great
customer service and be professional. -
correct answer ✅True
5. If a caller is not courteous while on the phone, you do not have
to be courteous either. -
correct answer ✅False
Questions & Answers (Grade A+)
2. Which of the following are examples of body language? -
correct answer ✅a. Facial expressions
b. Tone of voice
c. Posture
d. All of the above
3. It costs twice as much to generate a new customer as it does to
keep an existing one. -
correct answer ✅True
4. If a customer is rude to you,you still have to provide great
customer service and be professional. -
correct answer ✅True
5. If a caller is not courteous while on the phone, you do not have
to be courteous either. -
correct answer ✅False
