Customer Service Credential Exam
Questions & Answers (Grade A+)
Providing top-notch customer service... -
correct answer ✅All of the above - influences your NPS, sets you
apart from competition, and makes happier customers.
The customer: -
correct answer ✅Is always the customer.
An old lady with hearing loss asks you for directions to the nearest
church. You tell her the way twice, but she can't hear you. What do
you need to do? -
correct answer ✅I repeat once more and try to show to show the
directions differently .
A prospect is considering a purchase. After the talk, you realize it
won't fully meet the customer's needs. What do you do? -
correct answer ✅I create a compelling message that my product is
worth purchasing, if I'm sure the customer will be satisfied with it.
Which of the following is NOT the sign of active listening? -
correct answer ✅Frequent interrupting.
, Customer Service Credential Exam
Questions & Answers (Grade A+)
Which statement do you agree with most? -
correct answer ✅I will change my behavior in various ways to get
the best possible outcome.
A customer was about to buy your product, but it turns out it's out
of stocl. They ask what can be done about it. What do you say? -
correct answer ✅Thanks for reaching out! The product will be
available next month. Would you like me to pre-order the product
and notify you when it's back in stock?
Which action can have a negative impact while dealing with an
angry customer? -
correct answer ✅Asking the customer to come back when they
calm down.
A customer reaches you with intention to buy a smartphone. What
do you do? -
correct answer ✅I ask a few questions to find out what exactly she
needs from a smartphone and present the best fit.
You need to decide on an urgent case but you don't have all the
required information. What do you do? -
Questions & Answers (Grade A+)
Providing top-notch customer service... -
correct answer ✅All of the above - influences your NPS, sets you
apart from competition, and makes happier customers.
The customer: -
correct answer ✅Is always the customer.
An old lady with hearing loss asks you for directions to the nearest
church. You tell her the way twice, but she can't hear you. What do
you need to do? -
correct answer ✅I repeat once more and try to show to show the
directions differently .
A prospect is considering a purchase. After the talk, you realize it
won't fully meet the customer's needs. What do you do? -
correct answer ✅I create a compelling message that my product is
worth purchasing, if I'm sure the customer will be satisfied with it.
Which of the following is NOT the sign of active listening? -
correct answer ✅Frequent interrupting.
, Customer Service Credential Exam
Questions & Answers (Grade A+)
Which statement do you agree with most? -
correct answer ✅I will change my behavior in various ways to get
the best possible outcome.
A customer was about to buy your product, but it turns out it's out
of stocl. They ask what can be done about it. What do you say? -
correct answer ✅Thanks for reaching out! The product will be
available next month. Would you like me to pre-order the product
and notify you when it's back in stock?
Which action can have a negative impact while dealing with an
angry customer? -
correct answer ✅Asking the customer to come back when they
calm down.
A customer reaches you with intention to buy a smartphone. What
do you do? -
correct answer ✅I ask a few questions to find out what exactly she
needs from a smartphone and present the best fit.
You need to decide on an urgent case but you don't have all the
required information. What do you do? -
