Customer Service Foundations Linkedin
Exam Questions & Answers (Grade A+)
Who ultimately decides if your service is outstanding? -
correct answer ✅Your customers
What is NOT a common name for an external customer -
correct answer ✅Contractor
What should you listen for when trying to understand how to help a
customer -
correct answer ✅The problem the customer is trying to solve
What is the best approach for active listening? -
correct answer ✅Give your customers your full attention
All of the following are benefits of building rapport with customer,
except:___ -
correct answer ✅Customers are more concise when they share
feedback
Whats a great way to build authentic rapport with your customers -
correct answer ✅Be yourself
Exam Questions & Answers (Grade A+)
Who ultimately decides if your service is outstanding? -
correct answer ✅Your customers
What is NOT a common name for an external customer -
correct answer ✅Contractor
What should you listen for when trying to understand how to help a
customer -
correct answer ✅The problem the customer is trying to solve
What is the best approach for active listening? -
correct answer ✅Give your customers your full attention
All of the following are benefits of building rapport with customer,
except:___ -
correct answer ✅Customers are more concise when they share
feedback
Whats a great way to build authentic rapport with your customers -
correct answer ✅Be yourself
