Help Desk Final (Chapter 1 - 11) Exam
Questions & Answers (Grade A+)
_____ is a skill level in which a trainee learns the basic vocabulary
needed to communicate with others. -
correct answer ✅Concepts level
Which one of the following is not a step in the training process
described in this chapter? -
correct answer ✅perform
Which of the following skill levels deals with performing a task
effectively and efficiently? -
correct answer ✅expertise
In the classification of skill levels listed below, what is the sequence
in which the skills are usually built? (1.) basic skills, (2.) concepts,
(3.) expertise, (4.) understanding -
correct answer ✅2 - 4 - 1 - 3
_____ materials combine text, images, animation, and sound in
training delivery system. -
correct answer ✅Multimedia
,Help Desk Final (Chapter 1 - 11) Exam
Questions & Answers (Grade A+)
Which of the following training environments is generally the most
cost-effective because the ratio of trainees to trainers is highest? -
correct answer ✅classes
Which of the following learning methods results in the highest
retention and trainee performance? -
correct answer ✅problem solve
Which statement accurately describe the costs associated with
computer-based delivery methods? -
correct answer ✅The development cost is high, but the cost per
user is low.
Printed materials designed to be taken away by the trainees from a
training session to refresh a user's memory are called _____. -
correct answer ✅handouts, reference sheets
Which of these assessment tools is aimed primarily at evaluating a
trainer's effectiveness? -
correct answer ✅training evaluation surveys
, Help Desk Final (Chapter 1 - 11) Exam
Questions & Answers (Grade A+)
_____ is a training approach that matched the needs of each
individual trainee with an information-acquisition strategy in order
to achieve the most effective training results. -
correct answer ✅Learning styles
_____ is an activity in which trainees participate in a rehearsal or
practice of a simulated work environment situation. -
correct answer ✅role play, role playing
The purpose of a preinstallation site visit is to: -
correct answer ✅anticipate possible installation problems
The length times the width of a computer case is called its _____. -
correct answer ✅footprint
The display screen connected to a computer system should be
located so a user looks: -
correct answer ✅down slightly
_____ deals with how to design computer equipment and
workspaces to minimize health problems and maximize worker
Questions & Answers (Grade A+)
_____ is a skill level in which a trainee learns the basic vocabulary
needed to communicate with others. -
correct answer ✅Concepts level
Which one of the following is not a step in the training process
described in this chapter? -
correct answer ✅perform
Which of the following skill levels deals with performing a task
effectively and efficiently? -
correct answer ✅expertise
In the classification of skill levels listed below, what is the sequence
in which the skills are usually built? (1.) basic skills, (2.) concepts,
(3.) expertise, (4.) understanding -
correct answer ✅2 - 4 - 1 - 3
_____ materials combine text, images, animation, and sound in
training delivery system. -
correct answer ✅Multimedia
,Help Desk Final (Chapter 1 - 11) Exam
Questions & Answers (Grade A+)
Which of the following training environments is generally the most
cost-effective because the ratio of trainees to trainers is highest? -
correct answer ✅classes
Which of the following learning methods results in the highest
retention and trainee performance? -
correct answer ✅problem solve
Which statement accurately describe the costs associated with
computer-based delivery methods? -
correct answer ✅The development cost is high, but the cost per
user is low.
Printed materials designed to be taken away by the trainees from a
training session to refresh a user's memory are called _____. -
correct answer ✅handouts, reference sheets
Which of these assessment tools is aimed primarily at evaluating a
trainer's effectiveness? -
correct answer ✅training evaluation surveys
, Help Desk Final (Chapter 1 - 11) Exam
Questions & Answers (Grade A+)
_____ is a training approach that matched the needs of each
individual trainee with an information-acquisition strategy in order
to achieve the most effective training results. -
correct answer ✅Learning styles
_____ is an activity in which trainees participate in a rehearsal or
practice of a simulated work environment situation. -
correct answer ✅role play, role playing
The purpose of a preinstallation site visit is to: -
correct answer ✅anticipate possible installation problems
The length times the width of a computer case is called its _____. -
correct answer ✅footprint
The display screen connected to a computer system should be
located so a user looks: -
correct answer ✅down slightly
_____ deals with how to design computer equipment and
workspaces to minimize health problems and maximize worker
