Customer Service 101 Exam Questions &
Answers (Grade A+)
Retailer -
correct answer ✅Receives, stores, displays and presents products
to customers
Distribution Channel -
correct answer ✅The chain of businesses through which a good or
service passes until it reaches the end consumer
Brick and Mortar -
correct answer ✅a physical location for customers to purchase
and/or sell goods and services
Direct Selling -
correct answer ✅Sales people contact customers directly in a
convenient location
E-Commerce -
correct answer ✅Buying and selling via the internet
Diverse Shoppper -
correct answer ✅a buyer that is hard to predict or understand
, Customer Service 101 Exam Questions &
Answers (Grade A+)
Target Market -
correct answer ✅A defined customer who has the need, desire,
and ability to buy a retailer's products
Demographics -
correct answer ✅Quantifiable information about a customer's
income, household size, occupation, place of residence, age, race,
gender
reputation -
correct answer ✅the overall quality or character of a person or
business
patronage -
correct answer ✅spending money at a business
client base -
correct answer ✅consists of the customers who come regularly to
your business
Answers (Grade A+)
Retailer -
correct answer ✅Receives, stores, displays and presents products
to customers
Distribution Channel -
correct answer ✅The chain of businesses through which a good or
service passes until it reaches the end consumer
Brick and Mortar -
correct answer ✅a physical location for customers to purchase
and/or sell goods and services
Direct Selling -
correct answer ✅Sales people contact customers directly in a
convenient location
E-Commerce -
correct answer ✅Buying and selling via the internet
Diverse Shoppper -
correct answer ✅a buyer that is hard to predict or understand
, Customer Service 101 Exam Questions &
Answers (Grade A+)
Target Market -
correct answer ✅A defined customer who has the need, desire,
and ability to buy a retailer's products
Demographics -
correct answer ✅Quantifiable information about a customer's
income, household size, occupation, place of residence, age, race,
gender
reputation -
correct answer ✅the overall quality or character of a person or
business
patronage -
correct answer ✅spending money at a business
client base -
correct answer ✅consists of the customers who come regularly to
your business
