Zendesk Administrator Exam- Section 6:
Security and Data Persistence
Questions & Answers (Grade A+)
Zendesk Sandbox -
correct answer ✅A stand alone instance of your Zendesk based on
your current settings, including account name, branding,
localization, and agents. Use the sandbox for testing triggers,
automations, etc. without effecting production environment.
Zendesk open support instance -
correct answer ✅Anyone can see your help center and submit
requests. You have two options for setup of users: registered
(verified) and non registered
When and agent leaves you can reassign their tickets two ways -
correct answer ✅1. Manually reassign each ticket
2. Bulk reassign each ticket
Admin>manage>people>select assigned tickets
SSL for Zendesk -
correct answer ✅Secure Socket Layer is an a encryptions protocol
that ensures secure communications with your help center. SSL is
enabled by default for all Zendesk.com sub domains.
, Zendesk Administrator Exam- Section 6:
Security and Data Persistence
Questions & Answers (Grade A+)
Zendesk EV Indicator -
correct answer ✅Zendesk indicates SSL to through customers
browser by https (HTTP Secure) ad by a padlock icon in address bar.
If you create your own sud domain (example support.modcam.com
instead of modcam.zendesk.com) the SSL no longer applies
What are the 3 "ways" you can configure you Zendesk Support
Instance for access? -
correct answer ✅Restricted, open, or closed
Unverified/Unregistered Users in Zendesk and example -
correct answer ✅Users that are not prompted to verify their email
addresses. This could be a recommended solution for email only
support or instances where do not want users visiting the help
center. If ticket is submitted than the user does not have to verify
email rather gets email notification that the request has been
received
Registered Users in Zendesk and example -
correct answer ✅Registered users have verified their email
address and users accounts have been created. They can either be
Security and Data Persistence
Questions & Answers (Grade A+)
Zendesk Sandbox -
correct answer ✅A stand alone instance of your Zendesk based on
your current settings, including account name, branding,
localization, and agents. Use the sandbox for testing triggers,
automations, etc. without effecting production environment.
Zendesk open support instance -
correct answer ✅Anyone can see your help center and submit
requests. You have two options for setup of users: registered
(verified) and non registered
When and agent leaves you can reassign their tickets two ways -
correct answer ✅1. Manually reassign each ticket
2. Bulk reassign each ticket
Admin>manage>people>select assigned tickets
SSL for Zendesk -
correct answer ✅Secure Socket Layer is an a encryptions protocol
that ensures secure communications with your help center. SSL is
enabled by default for all Zendesk.com sub domains.
, Zendesk Administrator Exam- Section 6:
Security and Data Persistence
Questions & Answers (Grade A+)
Zendesk EV Indicator -
correct answer ✅Zendesk indicates SSL to through customers
browser by https (HTTP Secure) ad by a padlock icon in address bar.
If you create your own sud domain (example support.modcam.com
instead of modcam.zendesk.com) the SSL no longer applies
What are the 3 "ways" you can configure you Zendesk Support
Instance for access? -
correct answer ✅Restricted, open, or closed
Unverified/Unregistered Users in Zendesk and example -
correct answer ✅Users that are not prompted to verify their email
addresses. This could be a recommended solution for email only
support or instances where do not want users visiting the help
center. If ticket is submitted than the user does not have to verify
email rather gets email notification that the request has been
received
Registered Users in Zendesk and example -
correct answer ✅Registered users have verified their email
address and users accounts have been created. They can either be
