Zendesk Guide Admin Specialist Exam
Questions & Answers (Grade A+)
how do you enable unsafe HTML? -
correct answer ✅guide admin > settings > guide settings > security
> display unsafe content
what are the 3 default data points in guide reports? -
correct answer ✅article views, article votes, and search queries
How do you add a category? -
correct answer ✅guide admin > click add drop down > click add
category
how do you restore a previous revision? -
correct answer ✅guide admin > manage article > select article >
version history > select previous version > select restore version
what 3 things can you do when you click on the 3 dots on a custom
theme? -
correct answer ✅copy, rename, and download
what files can you find when you open the edit code feature? -
correct answer ✅CSS, Javascript, templates
, Zendesk Guide Admin Specialist Exam
Questions & Answers (Grade A+)
what is the benefit of using curly bars? -
correct answer ✅Curly bars are used to access information from
Zendesk, for example, to display a list of articles, a list of categories,
etc. Curly Bars is the templating language used in Zendesk themes.
It allows developers to create dynamic and customizable content
within their themes. Understanding and utilizing Curly Bars is
essential for making themes that are both functional and visually
appealing.
how would you limit the access to an FAQ page to a certain group
of users? -
correct answer ✅you would set user segments at the article level
what are the default user types that guide admins cannot edit? -
correct answer ✅staff and signed-in users
How do you restrict Help Center access to signed-in end-users only?
-
correct answer ✅Settings > guide settings > security
how do you add languages to categories and sections? -
correct answer ✅on the edit section or edit category page
Questions & Answers (Grade A+)
how do you enable unsafe HTML? -
correct answer ✅guide admin > settings > guide settings > security
> display unsafe content
what are the 3 default data points in guide reports? -
correct answer ✅article views, article votes, and search queries
How do you add a category? -
correct answer ✅guide admin > click add drop down > click add
category
how do you restore a previous revision? -
correct answer ✅guide admin > manage article > select article >
version history > select previous version > select restore version
what 3 things can you do when you click on the 3 dots on a custom
theme? -
correct answer ✅copy, rename, and download
what files can you find when you open the edit code feature? -
correct answer ✅CSS, Javascript, templates
, Zendesk Guide Admin Specialist Exam
Questions & Answers (Grade A+)
what is the benefit of using curly bars? -
correct answer ✅Curly bars are used to access information from
Zendesk, for example, to display a list of articles, a list of categories,
etc. Curly Bars is the templating language used in Zendesk themes.
It allows developers to create dynamic and customizable content
within their themes. Understanding and utilizing Curly Bars is
essential for making themes that are both functional and visually
appealing.
how would you limit the access to an FAQ page to a certain group
of users? -
correct answer ✅you would set user segments at the article level
what are the default user types that guide admins cannot edit? -
correct answer ✅staff and signed-in users
How do you restrict Help Center access to signed-in end-users only?
-
correct answer ✅Settings > guide settings > security
how do you add languages to categories and sections? -
correct answer ✅on the edit section or edit category page
