ZENDESK Exam Questions & Answers (Grade A+).docx

ZENDESK Exam Questions & Answers
(Grade A+)
Any customer service interaction is ___ more likely to drive
disloyalty, than loyalty. -
correct answer ✅4x


Support makes up ____ of Zendesk's revenue. -
correct answer ✅70%


______ of most innovative companies use Zendesk Support. -
correct answer ✅75%


What are the 3 reasons why most companies are unable to provide
great customer support? -
correct answer ✅-lack of agent knowledge/power/insight
-complex or outdated existing systems
-unproductive agents


1 thing Zendesk does to address how customers can provide better
support (1/3) -
correct answer ✅-reduce customer effort

, ZENDESK Exam Questions & Answers
(Grade A+)
1 thing Zendesk does to address how customers can provide better
support (2/3) -
correct answer ✅-reduce agent effort


1 thing Zendesk does to address how customers can provide better
support (3/3) -
correct answer ✅-innovate and scale to stay ahead


3 Product(s)/features that help reduce customer effort -
correct answer ✅-Answer Bot
-Embeddables
-Ticket Forms


3 Products/Features that help reduce agent effort -
correct answer ✅-Macros
-Knowledge Capture
-Pathfinder


Our average CSAT is ____. -
correct answer ✅95%