UHC ETHICS STANDARD EXAMS ANSWERS AND
QUESTIONS SET A+
✔✔Agent Bryan wants to grow his book of business. Which of the following lead
generating activities is NOT compliant? - ✔✔At each appointment he asks the
consumer for the name and phone number of at least one acquaintance who is 65 or
older and calls the referred individual.
✔✔Which of the following is not considered unsolicited contact with a Medicare eligible
consumer according to CMS regulations and UnitedHealthcare's rules, policies, and
procedures? - ✔✔Mailing a marketing brochure to the consumer via postal mail.
✔✔As an agent, you must not do which of the following when marketing
UnitedHealthcare Medicare Advantage plans to consumers? - ✔✔Use providers or
provider groups to distribute printed information comparing benefits of different health
plans without approval.
✔✔By signing the Statement of Understanding, the consumer: - ✔✔Acknowledges that
they clearly understand that they are enrolling in a plan, combined with knowing the
specific plan in which they are enrolling.
✔✔ Agent John is planning to conduct a series of events. Some will be strictly
educational, others will be formal presentations of specific UnitedHealthcare plans, and
others will be informal marketing events where he can generate leads and schedule
future in-home marketing appointments. Of the three types of events John plans to
conduct, which need to be reported to UnitedHealthcare? - ✔✔*******
✔✔When completing an enrollment application in LEAN, why is an agent prohibited
from entering his or her own email address in a field available for the consumer's email
address? - ✔✔The consumer/member would not receive plan related correspondence
intended for him/her.
QUESTIONS SET A+
✔✔Agent Bryan wants to grow his book of business. Which of the following lead
generating activities is NOT compliant? - ✔✔At each appointment he asks the
consumer for the name and phone number of at least one acquaintance who is 65 or
older and calls the referred individual.
✔✔Which of the following is not considered unsolicited contact with a Medicare eligible
consumer according to CMS regulations and UnitedHealthcare's rules, policies, and
procedures? - ✔✔Mailing a marketing brochure to the consumer via postal mail.
✔✔As an agent, you must not do which of the following when marketing
UnitedHealthcare Medicare Advantage plans to consumers? - ✔✔Use providers or
provider groups to distribute printed information comparing benefits of different health
plans without approval.
✔✔By signing the Statement of Understanding, the consumer: - ✔✔Acknowledges that
they clearly understand that they are enrolling in a plan, combined with knowing the
specific plan in which they are enrolling.
✔✔ Agent John is planning to conduct a series of events. Some will be strictly
educational, others will be formal presentations of specific UnitedHealthcare plans, and
others will be informal marketing events where he can generate leads and schedule
future in-home marketing appointments. Of the three types of events John plans to
conduct, which need to be reported to UnitedHealthcare? - ✔✔*******
✔✔When completing an enrollment application in LEAN, why is an agent prohibited
from entering his or her own email address in a field available for the consumer's email
address? - ✔✔The consumer/member would not receive plan related correspondence
intended for him/her.
