UHC ETHICS COMPLIANCE STUDYS ANSWERS AND
QUESTIONS SET A+
✔✔The __________ ensures that when consumers provide their verbal agreement
during the telephonic enrollment, they acknowledge and understand they are actually
enrolling, in which plan they are enrolling, as well as the standard disclosures. -
✔✔Statement of Understanding
✔✔Aries is currently a member of a stand-alone PDP. Aries would like to have
additional medical coverage. A thorough needs analysis indicates a Medicare
Advantage Plan would be a good fit, there are plans available in his area, and he is in a
valid election period. Which option is available to Aries? - ✔✔Aries can enroll into a
Medicare Advantage plan with prescription drug coverage, which will disenroll him from
his PDP.
✔✔To avoid confusing or misleading a consumer, what type of information must the
agent provide when presenting a plan? (Select 3) - ✔✔Factual
Accurate
Complete
✔✔Janine, currently enrolled in a 3-star plan, discovers there is 5-star plan available
where she lives. She asks her agent, Josh, to enroll her in the 5-star plan. Josh can
advise Janine of each of the following except: - ✔✔Josh should tell Janine that she can
only change her current plan to a 5-star plan during the Annual Election Period.
✔✔Why must an agent present accurate, complete, and factuals plan information to
consumers? (select 3 - ✔✔To help avoid misunderstandings
To help the consumer focus on plan-specific information, such as benefits and costs
To help avoid confusing the consumer
QUESTIONS SET A+
✔✔The __________ ensures that when consumers provide their verbal agreement
during the telephonic enrollment, they acknowledge and understand they are actually
enrolling, in which plan they are enrolling, as well as the standard disclosures. -
✔✔Statement of Understanding
✔✔Aries is currently a member of a stand-alone PDP. Aries would like to have
additional medical coverage. A thorough needs analysis indicates a Medicare
Advantage Plan would be a good fit, there are plans available in his area, and he is in a
valid election period. Which option is available to Aries? - ✔✔Aries can enroll into a
Medicare Advantage plan with prescription drug coverage, which will disenroll him from
his PDP.
✔✔To avoid confusing or misleading a consumer, what type of information must the
agent provide when presenting a plan? (Select 3) - ✔✔Factual
Accurate
Complete
✔✔Janine, currently enrolled in a 3-star plan, discovers there is 5-star plan available
where she lives. She asks her agent, Josh, to enroll her in the 5-star plan. Josh can
advise Janine of each of the following except: - ✔✔Josh should tell Janine that she can
only change her current plan to a 5-star plan during the Annual Election Period.
✔✔Why must an agent present accurate, complete, and factuals plan information to
consumers? (select 3 - ✔✔To help avoid misunderstandings
To help the consumer focus on plan-specific information, such as benefits and costs
To help avoid confusing the consumer
