SOLUTIONS MANUAL
** All Chapters Solutions included
** Spreadsheet Activity Solution File
,Table of Contents are given below
CHAPTER 1 Introduction to Information Systems
CHAPTER 2 Organizational Strategy, Competitive Advantage, and Information Systems
CHAPTER 3 Ethics and Privacy
CHAPTER 4 Information Security and Controls
CHAPTER 5 Data and Knowledge Management
CHAPTER 6 Telecommunications and Networking
CHAPTER 7 E-Business and E-Commerce
CHAPTER 8 Wireless, Mobile Computing, and Mobile Commerce
CHAPTER 9 Social Computing
CHAPTER 10 Information Systems within the Organization
CHAPTER 11 Customer Relationship Management and Supply Chain Management
CHAPTER 12 Business Analytics
CHAPTER 13 Acquiring Information Systems and Applications
CHAPTER 14 Artificial Intelligence
,Introduction to Information Systems, 7th Canadian Edition Instructor’s Manual
Chapter 1 – Introduction to Information Systems
Chapter Outline
1.1 Why Should I Study Information Systems?
1.2 Overview of Computer-Based Information Systems
1.3 How Does IT Impact Organizations?
1.4 Importance of Information Systems to Society
Learning Objectives
1. Identify the reasons why being an informed user of information systems is important in today’s world.
2. Describe the various types of computer-based information systems in an organization.
3. Discuss ways in which information technology can affect managers and nonmanagerial workers.
4. Identify positive and negative societal effects of the increased use of information technology.
Teaching Tips and Strategies
Today’s students use technology in ways that were not even dreamed of just a decade ago. Because these
students have grown up surrounded by and using technology, information technology is an integral part of
their lives. Unfortunately, many students seldom think about the whys and wherefores behind the
technology they use every day.
Students often fail to recognize, understand, or even see how information technology impacts them, their
lives, and their careers. So, it is important to let them know what is in it for them, even if they are not
majoring in information systems. The textbook authors do a good job of this by including a “What’s In IT
for Me?” section at the end of each chapter.
Throughout this course, it is important for us to encourage our students to step back and observe the
bigger picture of what comprises the fundamentals of management information systems. Unfortunately,
you will find some students who will think this class is boring or even complain they already “know it
all.”
Point out that they should look at the “What’s In IT for Me?” section of the chapters. This should be done
early in the course. As part of your introduction on the first day of class, you might consider asking
students what their major is. Knowing each student’s major and possible career goals will help you tailor
examples, classroom assignments and discussion to the interests of the students.
Explaining how MIS has affected businesses as well as workers helps to get students interested in this
class. It also helps when they are told stories of how computers have evolved and how MIS and decision
support systems (discussed in a later chapter) have made management decision-making easier and more
reliable.
To support your class discussions and examples through the course, bring in examples from the local area.
Most communities around college and university campuses have businesses or government agencies that
operate data centers. Many times, students are unaware that they are there. In most cases, the local
Chamber of Commerce or, if your school has one, a group of local business leaders who periodically meet
with your dean might help you find these sites.
IM 1-1
, Introduction to Information Systems, 7th Canadian Edition Instructor’s Manual
You might also consider supporting your class discussions on the importance of computer technology
with examples of how companies have moved to e-mail to save money over using snail mail (postal
service). Students can be introduced to the concept that IT must be paired with business processes to
harness IT’s potential.
IT is important to business leaders all over the world. There are salary statistics for all majors. You can
get this information from Randstad Canada’s website at www.randstad.ca, Payscale.com
(www.payscale.com), or Salary.com (www.salary.com). Historically, there are usually a few IT-related
jobs in the top 10 highest-paying jobs for college grads. This usually gets some students’ attention,
especially if they realize that if they are more technologically savvy, they will tend to make more money.
Finally, have your students look at local help-wanted ads to see how many job postings for what might be
considered non-technical jobs require some IT knowledge.
Blackboard/CMS Suggestions
Most colleges and universities have design requirements on the structure of online courses and what
should be included in the campus’ course management system, whether the class is online or as a
supplement to an in-person lecture-based class. The content included in this section for all of the chapter
Instructor Manuals is based on learning from teaching this class for many years in-person and online.
You may want to start the term with an online discussion question asking the students about their majors,
what they think their technical knowledge is (this can sometimes be surprising because they usually
overestimate what they really know), and if they have any fears about technology. For this exercise, you
may opt to not permit others in the class to comment on another student’s response. This discussion can
be used to mainly to gauge the knowledge and background of the class.
You may record a short video for each chapter for your online classes. Most students will not watch a
complete lecture. So, a ten- to fifteen-minute chapter overview video is a great option.
If you are teaching an online class or are looking for a short video for a lecture class, you can usually find
topic-relevant videos on YouTube. Sometimes they are product demos or sales videos, but they still
usually present relevant information or concepts.
Opening Case: CIBC’s Digital Transformation and AI Integration
The conclusion of the case along with case questions and answers appears at the end of the
instructor manual for this chapter.
IT’s About Business 1.1 MIS – Informed Users Are an Important Part of System Stability
1. How might a more robust quality control system have prevented the leap-year glitch?
ANSWER:
Software is continually being improved to remove bugs and provide a better experience for users. The IT
employees must monitor software updates from providers and apply them to ensure the systems will
continue to function. If this was part of the ongoing maintenance within the organization, the glitch would
IM 1-2
** All Chapters Solutions included
** Spreadsheet Activity Solution File
,Table of Contents are given below
CHAPTER 1 Introduction to Information Systems
CHAPTER 2 Organizational Strategy, Competitive Advantage, and Information Systems
CHAPTER 3 Ethics and Privacy
CHAPTER 4 Information Security and Controls
CHAPTER 5 Data and Knowledge Management
CHAPTER 6 Telecommunications and Networking
CHAPTER 7 E-Business and E-Commerce
CHAPTER 8 Wireless, Mobile Computing, and Mobile Commerce
CHAPTER 9 Social Computing
CHAPTER 10 Information Systems within the Organization
CHAPTER 11 Customer Relationship Management and Supply Chain Management
CHAPTER 12 Business Analytics
CHAPTER 13 Acquiring Information Systems and Applications
CHAPTER 14 Artificial Intelligence
,Introduction to Information Systems, 7th Canadian Edition Instructor’s Manual
Chapter 1 – Introduction to Information Systems
Chapter Outline
1.1 Why Should I Study Information Systems?
1.2 Overview of Computer-Based Information Systems
1.3 How Does IT Impact Organizations?
1.4 Importance of Information Systems to Society
Learning Objectives
1. Identify the reasons why being an informed user of information systems is important in today’s world.
2. Describe the various types of computer-based information systems in an organization.
3. Discuss ways in which information technology can affect managers and nonmanagerial workers.
4. Identify positive and negative societal effects of the increased use of information technology.
Teaching Tips and Strategies
Today’s students use technology in ways that were not even dreamed of just a decade ago. Because these
students have grown up surrounded by and using technology, information technology is an integral part of
their lives. Unfortunately, many students seldom think about the whys and wherefores behind the
technology they use every day.
Students often fail to recognize, understand, or even see how information technology impacts them, their
lives, and their careers. So, it is important to let them know what is in it for them, even if they are not
majoring in information systems. The textbook authors do a good job of this by including a “What’s In IT
for Me?” section at the end of each chapter.
Throughout this course, it is important for us to encourage our students to step back and observe the
bigger picture of what comprises the fundamentals of management information systems. Unfortunately,
you will find some students who will think this class is boring or even complain they already “know it
all.”
Point out that they should look at the “What’s In IT for Me?” section of the chapters. This should be done
early in the course. As part of your introduction on the first day of class, you might consider asking
students what their major is. Knowing each student’s major and possible career goals will help you tailor
examples, classroom assignments and discussion to the interests of the students.
Explaining how MIS has affected businesses as well as workers helps to get students interested in this
class. It also helps when they are told stories of how computers have evolved and how MIS and decision
support systems (discussed in a later chapter) have made management decision-making easier and more
reliable.
To support your class discussions and examples through the course, bring in examples from the local area.
Most communities around college and university campuses have businesses or government agencies that
operate data centers. Many times, students are unaware that they are there. In most cases, the local
Chamber of Commerce or, if your school has one, a group of local business leaders who periodically meet
with your dean might help you find these sites.
IM 1-1
, Introduction to Information Systems, 7th Canadian Edition Instructor’s Manual
You might also consider supporting your class discussions on the importance of computer technology
with examples of how companies have moved to e-mail to save money over using snail mail (postal
service). Students can be introduced to the concept that IT must be paired with business processes to
harness IT’s potential.
IT is important to business leaders all over the world. There are salary statistics for all majors. You can
get this information from Randstad Canada’s website at www.randstad.ca, Payscale.com
(www.payscale.com), or Salary.com (www.salary.com). Historically, there are usually a few IT-related
jobs in the top 10 highest-paying jobs for college grads. This usually gets some students’ attention,
especially if they realize that if they are more technologically savvy, they will tend to make more money.
Finally, have your students look at local help-wanted ads to see how many job postings for what might be
considered non-technical jobs require some IT knowledge.
Blackboard/CMS Suggestions
Most colleges and universities have design requirements on the structure of online courses and what
should be included in the campus’ course management system, whether the class is online or as a
supplement to an in-person lecture-based class. The content included in this section for all of the chapter
Instructor Manuals is based on learning from teaching this class for many years in-person and online.
You may want to start the term with an online discussion question asking the students about their majors,
what they think their technical knowledge is (this can sometimes be surprising because they usually
overestimate what they really know), and if they have any fears about technology. For this exercise, you
may opt to not permit others in the class to comment on another student’s response. This discussion can
be used to mainly to gauge the knowledge and background of the class.
You may record a short video for each chapter for your online classes. Most students will not watch a
complete lecture. So, a ten- to fifteen-minute chapter overview video is a great option.
If you are teaching an online class or are looking for a short video for a lecture class, you can usually find
topic-relevant videos on YouTube. Sometimes they are product demos or sales videos, but they still
usually present relevant information or concepts.
Opening Case: CIBC’s Digital Transformation and AI Integration
The conclusion of the case along with case questions and answers appears at the end of the
instructor manual for this chapter.
IT’s About Business 1.1 MIS – Informed Users Are an Important Part of System Stability
1. How might a more robust quality control system have prevented the leap-year glitch?
ANSWER:
Software is continually being improved to remove bugs and provide a better experience for users. The IT
employees must monitor software updates from providers and apply them to ensure the systems will
continue to function. If this was part of the ongoing maintenance within the organization, the glitch would
IM 1-2
