IHOP SOP CORRECT TEST ANSWERS AND
QUESTIONS SET A+
✔✔What is a guest likely to think if a restroom does not meet standards and appears
dirty? - ✔✔That the restaurant is dirty overall
✔✔How long does it take to check restrooms using the 10 restroom standards? - ✔✔10
seconds
✔✔At a minimum, how often should restroom cleanliness be checked? - ✔✔Every 30
minutes
✔✔What is the server garnish for Strawberry Banana Pancakes? - ✔✔Rosette of
Whipped Topping
✔✔What is the server garnish for NY Cheesecake Pancakes? - ✔✔Powdered sugar & a
rosette of whipped topping
✔✔What is the server garnish for Double Blueberry Pancakes? - ✔✔Rousette of
Whipped Topping
✔✔What is the difference between over-easy and over-medium eggs? - ✔✔The whites
around the yolk are firm for over-medium eggs and soft for over-easy.
✔✔What accompanies all large salads? - ✔✔Nothing
✔✔The "Denver Mix" contains what 2 ingredients? - ✔✔Equal parts diced onions and
diced bell peppers
✔✔What are the 5 choices of French Toast for the CYO French Toast Combo? - ✔✔1)
Original French Toast
2) Strawberry Banana French Toast
3) Bananas Foster Brioche French Toast
4) Brioche French Toast
, 5) Stuffed French Toast
✔✔How many pancakes are served with the "Savory Crepes" menu items? - ✔✔None
✔✔What 5 items does a Split Decision breakfast consist of? - ✔✔1) 2 triangles of
French toast
2) 2 eggs
3) 2 bacon strips
4) 2 pork sausage links
5) 2 buttermilk pancakes
✔✔What kinds of breakfast meat come with the Breakfast Sampler? - ✔✔1) 2 bacon
strips
2) 2 pork sausage links
3) 2 ham slices
✔✔What automatically comes with the Egg White Vegetable Omelette? - ✔✔Mixed Fruit
✔✔How many pancakes are served with the Rooty Tooty Fresh 'N Fruity pancakes? -
✔✔4
✔✔Which 5 sides can be chosen to accompany any omelette? - ✔✔1) 3 Buttermilk
Pancakes
2) Hash Browns
3) Toast
4) Mixed Fruit
5) 3 Flavored Pancakes
✔✔What 2 things should be repeated to a phone-ahead guest after they arrive and their
pick up their order is ready? - ✔✔1) Repeat their Full Order
2) Repeat the Total Amount Due
✔✔What 4 pieces of information must be added to a carry out phone order when
entering it into the POS? - ✔✔1) Name
2) "To-Go" order designation
3) Phone number
4) Pick-up time
✔✔What should be done immediately after writing down a carry-out phone order? -
✔✔Read the full order back to the guest, including any modifications
✔✔What two things should be asked of a guest after they place their order by phone? -
✔✔1) Name
2) Phone Number
QUESTIONS SET A+
✔✔What is a guest likely to think if a restroom does not meet standards and appears
dirty? - ✔✔That the restaurant is dirty overall
✔✔How long does it take to check restrooms using the 10 restroom standards? - ✔✔10
seconds
✔✔At a minimum, how often should restroom cleanliness be checked? - ✔✔Every 30
minutes
✔✔What is the server garnish for Strawberry Banana Pancakes? - ✔✔Rosette of
Whipped Topping
✔✔What is the server garnish for NY Cheesecake Pancakes? - ✔✔Powdered sugar & a
rosette of whipped topping
✔✔What is the server garnish for Double Blueberry Pancakes? - ✔✔Rousette of
Whipped Topping
✔✔What is the difference between over-easy and over-medium eggs? - ✔✔The whites
around the yolk are firm for over-medium eggs and soft for over-easy.
✔✔What accompanies all large salads? - ✔✔Nothing
✔✔The "Denver Mix" contains what 2 ingredients? - ✔✔Equal parts diced onions and
diced bell peppers
✔✔What are the 5 choices of French Toast for the CYO French Toast Combo? - ✔✔1)
Original French Toast
2) Strawberry Banana French Toast
3) Bananas Foster Brioche French Toast
4) Brioche French Toast
, 5) Stuffed French Toast
✔✔How many pancakes are served with the "Savory Crepes" menu items? - ✔✔None
✔✔What 5 items does a Split Decision breakfast consist of? - ✔✔1) 2 triangles of
French toast
2) 2 eggs
3) 2 bacon strips
4) 2 pork sausage links
5) 2 buttermilk pancakes
✔✔What kinds of breakfast meat come with the Breakfast Sampler? - ✔✔1) 2 bacon
strips
2) 2 pork sausage links
3) 2 ham slices
✔✔What automatically comes with the Egg White Vegetable Omelette? - ✔✔Mixed Fruit
✔✔How many pancakes are served with the Rooty Tooty Fresh 'N Fruity pancakes? -
✔✔4
✔✔Which 5 sides can be chosen to accompany any omelette? - ✔✔1) 3 Buttermilk
Pancakes
2) Hash Browns
3) Toast
4) Mixed Fruit
5) 3 Flavored Pancakes
✔✔What 2 things should be repeated to a phone-ahead guest after they arrive and their
pick up their order is ready? - ✔✔1) Repeat their Full Order
2) Repeat the Total Amount Due
✔✔What 4 pieces of information must be added to a carry out phone order when
entering it into the POS? - ✔✔1) Name
2) "To-Go" order designation
3) Phone number
4) Pick-up time
✔✔What should be done immediately after writing down a carry-out phone order? -
✔✔Read the full order back to the guest, including any modifications
✔✔What two things should be asked of a guest after they place their order by phone? -
✔✔1) Name
2) Phone Number
