IHOP SOP CORE REVIEW ANSWERS AND QUESTIONS
SET A+
✔✔All lacerations and sores on hands be cleaned, bandaged and covered with 1 of
these 2 materials: - ✔✔1) Clean gloves
OR
2) Finger cots
✔✔Regardless of concentration or cleanliness, how often should sanitizer solution be
changed? - ✔✔Every 2 hours
✔✔How long should hands be washed in a sink that is dedicated ONLY to hand
washing? - ✔✔20 seconds
✔✔You must thoroughly wash your hands and fingernails before handling what 3
items? - ✔✔1) Food
2) Utensils
3) Food contact equipment
✔✔When is the ideal time to mop the floors in the restaurant? - ✔✔During slow or low
business periods
✔✔In what direction should you cut while using a knife? - ✔✔Away from your body,
especially your fingers
✔✔What 2 steps must be taken if glass breaks in a sink? - ✔✔1) Drain all water from
sink
2) Remove the glass with a pair of tongs
✔✔ In what order should food be stored/put away? - ✔✔1) Refrigerated
2) Frozen
3) Dry
, ✔✔What does FIFO stand for? - ✔✔First In First Out
✔✔Dry goods should be stored within what temperature range? - ✔✔50ﾟ-70ﾟ
✔✔Upon delivery, frozen foods must be: - ✔✔Solid to the touch
✔✔Cardboard boxes should always be: - ✔✔Broken down before being thrown in the
dumpster
✔✔How often should the inside of trash containers be washed? - ✔✔Everyday
✔✔When is it acceptable to keep the back door propped open? - ✔✔Never
✔✔When should trash disposal occur? - ✔✔ONLY during daylight hours
✔✔If a guest complains that their soda tastes "flat," the issue is most likely: - ✔✔Low
CO2 supply at the soda machine
✔✔Where should the ice scoop never be stored? - ✔✔Out of the ice in a clean,
sanitized holder or container
✔✔What 2 areas should be checked for cleanliness on the milk machine before it is
filled? - ✔✔1) Pinch Point
2) Dispensing Arm
✔✔Washing full loads in the dishwasher helps to conserve what 3 items? - ✔✔1) Water
2) Cleaning Agent
3) Electricity
✔✔What can happen when racks or cylinders in the dishwasher are packed too tightly?
- ✔✔Dishes and silverware may not get properly cleaned and sanitized
✔✔What is the first step in washing dishes? - ✔✔1) Scrape & pre-rinse
✔✔What are the steps to clean the BOH floors? - ✔✔1) Sweep
2) Mop with detergent solution
3) Mop rinse with hot water
✔✔What is the term for when microorganisms are transferred from one surface to
another? - ✔✔Cross-Contamination
✔✔What is the preferred method for thawing food? - ✔✔In a refrigerator between 33ﾟ
and 41ﾟ
SET A+
✔✔All lacerations and sores on hands be cleaned, bandaged and covered with 1 of
these 2 materials: - ✔✔1) Clean gloves
OR
2) Finger cots
✔✔Regardless of concentration or cleanliness, how often should sanitizer solution be
changed? - ✔✔Every 2 hours
✔✔How long should hands be washed in a sink that is dedicated ONLY to hand
washing? - ✔✔20 seconds
✔✔You must thoroughly wash your hands and fingernails before handling what 3
items? - ✔✔1) Food
2) Utensils
3) Food contact equipment
✔✔When is the ideal time to mop the floors in the restaurant? - ✔✔During slow or low
business periods
✔✔In what direction should you cut while using a knife? - ✔✔Away from your body,
especially your fingers
✔✔What 2 steps must be taken if glass breaks in a sink? - ✔✔1) Drain all water from
sink
2) Remove the glass with a pair of tongs
✔✔ In what order should food be stored/put away? - ✔✔1) Refrigerated
2) Frozen
3) Dry
, ✔✔What does FIFO stand for? - ✔✔First In First Out
✔✔Dry goods should be stored within what temperature range? - ✔✔50ﾟ-70ﾟ
✔✔Upon delivery, frozen foods must be: - ✔✔Solid to the touch
✔✔Cardboard boxes should always be: - ✔✔Broken down before being thrown in the
dumpster
✔✔How often should the inside of trash containers be washed? - ✔✔Everyday
✔✔When is it acceptable to keep the back door propped open? - ✔✔Never
✔✔When should trash disposal occur? - ✔✔ONLY during daylight hours
✔✔If a guest complains that their soda tastes "flat," the issue is most likely: - ✔✔Low
CO2 supply at the soda machine
✔✔Where should the ice scoop never be stored? - ✔✔Out of the ice in a clean,
sanitized holder or container
✔✔What 2 areas should be checked for cleanliness on the milk machine before it is
filled? - ✔✔1) Pinch Point
2) Dispensing Arm
✔✔Washing full loads in the dishwasher helps to conserve what 3 items? - ✔✔1) Water
2) Cleaning Agent
3) Electricity
✔✔What can happen when racks or cylinders in the dishwasher are packed too tightly?
- ✔✔Dishes and silverware may not get properly cleaned and sanitized
✔✔What is the first step in washing dishes? - ✔✔1) Scrape & pre-rinse
✔✔What are the steps to clean the BOH floors? - ✔✔1) Sweep
2) Mop with detergent solution
3) Mop rinse with hot water
✔✔What is the term for when microorganisms are transferred from one surface to
another? - ✔✔Cross-Contamination
✔✔What is the preferred method for thawing food? - ✔✔In a refrigerator between 33ﾟ
and 41ﾟ
