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A System Administrator created a workflow rule that sends email alerts
when a Case with a high priority is created. A new Support Engineer
who works remotely at Universal Containers complains about not
receiving the email alerts. All other users at Universal Containers receive
these email alerts. How can a Salesforce Administrator troubleshoot this
issue?
Verify the user's email address
A System Administrator cannot share a report folder. What is a possible
reason?
The folder is private.
,Ursa Major Solar has the following environment and requirements:
Critical, high-priority accounts have an assigned District Manager, Sales
Representative, Inside Sales Representative, and Customer Service
Representative. The Sales Manager wants to prevent these accounts
from being inadvertently contacted more than once on the same day.
The Sales Manager wants to report on various customer interactions.
How should the administrator fulfill these requirements?
Log a separate task, call, or activity on the account.
High Priority cases at Ursa Major Solar need to get a response in less
than 3 hours or escalated to a queue called "High Priority Queue." An
administrator needs to configure the case management process to
implement this requirement. How should the administrator achieve this
goal?
Create an escalation rule to assign all cases where status = high to the
high priority queue based on the last modification time and set the age
over to 3 (hours)
At Universal Containers, a user's department determines which fields the
user can see and edit on opportunities. For example, users on the sales
team can edit all fields on the opportunity, while users on the support
team have read-only access to these fields. In which location is field-
level security controlled for users on these teams?
Profile
Universal Containers offers a variety of products that are comparable to
products from other companies. Sales representatives request a method
to track product strengths and weaknesses compared to those offered
by other vendors. What should the System Administrator implement?
Competitors on the Opportunity Page Layout
, Where does an administrator control field-level security for users
Profile
Which configuration action should be performed to ensure every Case
gets assigned to a valid Owner?
Define the Default Case Owner in Support Settings
Universal Containers has a sales team focused on renewals. They will use
many of the same Opportunity fields as other teams, but need different
Stage values. What should the System Administrator update to support
this requirement?
Stage Selected Values in the Sales Processes
Ursa Major Solar has a social marketing team set up as a public group. A
sales representative would like to engage the social marketing team on
one opportunity. What should the sales representative do to ensure the
social marketing team can access the opportunity?
Manually share the record with the public group.
Ursa Major Solar is adding objects to a custom report type. How many
objects, maximum, can be added to this report type?
Four as long as the objects have associations
Which configuration option shows sales representatives the fields they
must fill in prior to saving an Opportunity?
Page Layout required fields