, Chapter 1. The Exceptional Manager: What You Do, How
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You Do It lt lt
TRUE/FALSE - Write 'T' if the statement is true and 'F' if the statement is false.
lt lt lt lt lt lt lt lt lt lt lt lt lt lt lt
1) At times, to be efficient in management means NOT using resources in the most cost-
lt lt lt lt lt lt lt lt lt lt lt lt lt lt
effective way.
lt lt
⊚ true
⊚ false
2) Organizations can gain a competitive advantage simply by matching their competition in ter
lt lt lt lt lt lt lt lt lt lt lt lt
ms of cutting costs and responsiveness to employees.
lt lt lt lt lt lt lt
⊚ true
⊚ false
3) Innovation in business is defined as seeking ways to deliver less costly goods but in simi
lt lt lt lt lt lt lt lt lt lt lt lt lt lt lt
lar ways, maintaining employee morale.
lt lt lt lt
⊚ true
⊚ false
4) Telecommuting has been found to enhance employee satisfaction and performance.
lt lt lt lt lt lt lt lt lt
⊚ true
⊚ false
,5) Jorge is developing a new employee schedule for his landscaping business due to the increa
lt lt lt lt lt lt lt lt lt lt lt lt lt lt
se in customer calls during the summer. While doing this, Jorge is involved in organizing.
lt lt lt lt lt lt lt lt lt lt lt lt lt lt
⊚ true
⊚ false
6) Amber, a district manager for a large restaurant chain, is comparing the goals of her restaur
lt lt lt lt lt lt lt lt lt lt lt lt lt lt lt
ants with recent sales. She knows that two restaurants are underperforming, so she plans on meeting
lt lt lt lt lt lt lt lt lt lt lt lt lt lt lt
with those managers to discuss corrective action; this process is the controlling managerial functi
lt lt lt lt lt lt lt lt lt lt lt lt lt lt
on.
⊚ true
⊚ false
7) Tia works for a line of high- lt lt lt lt lt lt
end fashion clothing stores. In her role, she makes strategic long-
lt lt lt lt lt lt lt lt lt lt
term decisions about her company’s overall direction, and she creates the overall corporate goals, po
lt lt lt lt lt lt lt lt lt lt lt lt lt lt
licies, and strategies. In light of these tasks, Tia must be a middle manager.
lt lt lt lt lt lt lt lt lt lt lt lt lt
⊚ true
⊚ false
8) Leonardo is a district manager who oversees several store managers in a national chain of reta
lt lt lt lt lt lt lt lt lt lt lt lt lt lt lt
ilers. Leonardo reports directly to the vice president of stores and marketing, a member of top manage
lt lt lt lt lt lt lt lt lt lt lt lt lt lt lt lt
ment. Leonardo is a middle manager.
lt lt lt lt lt
, ⊚ true
⊚ false
9) Mintzberg concluded that managers play three broad types of roles: interpersonal, an
lt lt lt lt lt lt lt lt lt lt lt
alytical, and critical.
lt lt
⊚ true
⊚ false
10) It’s your responsibility to manage your career, but others can also make it happen.
lt lt lt lt lt lt lt lt lt lt lt lt lt
⊚ true
⊚ false
MULTIPLE CHOICE - lt lt
Choose the one alternative that best completes the statement or answers the question.
lt lt lt lt lt lt lt lt lt lt lt lt lt
11) Which one of the following is one way to think about management?
lt lt lt lt lt lt lt lt lt lt lt
A) efficiency in motion lt lt
B) the science of helping people
lt lt lt lt
C) the science of accomplishing things
lt lt lt lt
D) the art of getting things done through people
lt lt lt lt lt lt lt
E) the science of synergy
lt lt lt
lt lt lt lt lt lt lt lt lt
You Do It lt lt
TRUE/FALSE - Write 'T' if the statement is true and 'F' if the statement is false.
lt lt lt lt lt lt lt lt lt lt lt lt lt lt lt
1) At times, to be efficient in management means NOT using resources in the most cost-
lt lt lt lt lt lt lt lt lt lt lt lt lt lt
effective way.
lt lt
⊚ true
⊚ false
2) Organizations can gain a competitive advantage simply by matching their competition in ter
lt lt lt lt lt lt lt lt lt lt lt lt
ms of cutting costs and responsiveness to employees.
lt lt lt lt lt lt lt
⊚ true
⊚ false
3) Innovation in business is defined as seeking ways to deliver less costly goods but in simi
lt lt lt lt lt lt lt lt lt lt lt lt lt lt lt
lar ways, maintaining employee morale.
lt lt lt lt
⊚ true
⊚ false
4) Telecommuting has been found to enhance employee satisfaction and performance.
lt lt lt lt lt lt lt lt lt
⊚ true
⊚ false
,5) Jorge is developing a new employee schedule for his landscaping business due to the increa
lt lt lt lt lt lt lt lt lt lt lt lt lt lt
se in customer calls during the summer. While doing this, Jorge is involved in organizing.
lt lt lt lt lt lt lt lt lt lt lt lt lt lt
⊚ true
⊚ false
6) Amber, a district manager for a large restaurant chain, is comparing the goals of her restaur
lt lt lt lt lt lt lt lt lt lt lt lt lt lt lt
ants with recent sales. She knows that two restaurants are underperforming, so she plans on meeting
lt lt lt lt lt lt lt lt lt lt lt lt lt lt lt
with those managers to discuss corrective action; this process is the controlling managerial functi
lt lt lt lt lt lt lt lt lt lt lt lt lt lt
on.
⊚ true
⊚ false
7) Tia works for a line of high- lt lt lt lt lt lt
end fashion clothing stores. In her role, she makes strategic long-
lt lt lt lt lt lt lt lt lt lt
term decisions about her company’s overall direction, and she creates the overall corporate goals, po
lt lt lt lt lt lt lt lt lt lt lt lt lt lt
licies, and strategies. In light of these tasks, Tia must be a middle manager.
lt lt lt lt lt lt lt lt lt lt lt lt lt
⊚ true
⊚ false
8) Leonardo is a district manager who oversees several store managers in a national chain of reta
lt lt lt lt lt lt lt lt lt lt lt lt lt lt lt
ilers. Leonardo reports directly to the vice president of stores and marketing, a member of top manage
lt lt lt lt lt lt lt lt lt lt lt lt lt lt lt lt
ment. Leonardo is a middle manager.
lt lt lt lt lt
, ⊚ true
⊚ false
9) Mintzberg concluded that managers play three broad types of roles: interpersonal, an
lt lt lt lt lt lt lt lt lt lt lt
alytical, and critical.
lt lt
⊚ true
⊚ false
10) It’s your responsibility to manage your career, but others can also make it happen.
lt lt lt lt lt lt lt lt lt lt lt lt lt
⊚ true
⊚ false
MULTIPLE CHOICE - lt lt
Choose the one alternative that best completes the statement or answers the question.
lt lt lt lt lt lt lt lt lt lt lt lt lt
11) Which one of the following is one way to think about management?
lt lt lt lt lt lt lt lt lt lt lt
A) efficiency in motion lt lt
B) the science of helping people
lt lt lt lt
C) the science of accomplishing things
lt lt lt lt
D) the art of getting things done through people
lt lt lt lt lt lt lt
E) the science of synergy
lt lt lt
