WGU D072 PERFORMANCE
ASSESSMENT MASTERY TEST EXAM
QUESTIONS AND ANSWERS
1. A manager is using the Rational Decision-Making Model. After identifying the decision
criteria and weighting them, what is the immediate next step?
A. Implement the chosen alternative
B. Evaluate the decision outcome
C. Select the best alternative
D. Develop a list of potential alternatives
Answer: D
Conceptual Explanation: In the Rational Decision-Making Model, once criteria are
established and weighted, the decision-maker must generate a variety of alternatives
before moving to evaluation and selection.
2. Which component of Emotional Intelligence (EI) involves the ability to control or redirect
disruptive impulses and moods?
A. Self-Regulation
,B. Self-Awareness
C. Social Skill
D. Empathy
Answer: A
Conceptual Explanation: Self-regulation is the ability to manage one’s internal states,
impulses, and resources, preventing knee-jerk reactions to emotional triggers.
3. When a leader focuses on the growth and well-being of people and the communities to
which they belong, which leadership style are they practicing?
A. Servant Leadership
B. Laissez-faire Leadership
C. Transactional Leadership
D. Autocratic Leadership
Answer: A
Conceptual Explanation: Servant leadership prioritizes the needs of others, focusing on
empowerment, development, and the ethical use of power.
4. In supportive communication, what is the primary difference between descriptive and
evaluative feedback?
A. Descriptive feedback focuses on the person, while evaluative feedback focuses on the
behavior.
, B. Evaluative feedback is always positive, while descriptive feedback is always negative.
C. Descriptive feedback objective and non-judgmental, whereas evaluative feedback passes
judgment.
D. There is no difference; they are interchangeable terms.
Answer: C
Conceptual Explanation: Descriptive communication describes an objective occurrence or
behavior without assigning blame or judgment, which reduces defensiveness.
5. Which ethical framework suggests that the best action is the one that maximizes overall
happiness or minimizes suffering for the greatest number?
A. Deontology
B. Virtue Ethics
C. Ethical Egoism
D. Utilitarianism
Answer: D
Conceptual Explanation: Utilitarianism is a consequentialist theory focusing on the
‘greatest good for the greatest number’.
6. What term describes the psychological phenomenon where individuals feel a sense of
discomfort when their actions contradict their values?
A. Emotional Labor
ASSESSMENT MASTERY TEST EXAM
QUESTIONS AND ANSWERS
1. A manager is using the Rational Decision-Making Model. After identifying the decision
criteria and weighting them, what is the immediate next step?
A. Implement the chosen alternative
B. Evaluate the decision outcome
C. Select the best alternative
D. Develop a list of potential alternatives
Answer: D
Conceptual Explanation: In the Rational Decision-Making Model, once criteria are
established and weighted, the decision-maker must generate a variety of alternatives
before moving to evaluation and selection.
2. Which component of Emotional Intelligence (EI) involves the ability to control or redirect
disruptive impulses and moods?
A. Self-Regulation
,B. Self-Awareness
C. Social Skill
D. Empathy
Answer: A
Conceptual Explanation: Self-regulation is the ability to manage one’s internal states,
impulses, and resources, preventing knee-jerk reactions to emotional triggers.
3. When a leader focuses on the growth and well-being of people and the communities to
which they belong, which leadership style are they practicing?
A. Servant Leadership
B. Laissez-faire Leadership
C. Transactional Leadership
D. Autocratic Leadership
Answer: A
Conceptual Explanation: Servant leadership prioritizes the needs of others, focusing on
empowerment, development, and the ethical use of power.
4. In supportive communication, what is the primary difference between descriptive and
evaluative feedback?
A. Descriptive feedback focuses on the person, while evaluative feedback focuses on the
behavior.
, B. Evaluative feedback is always positive, while descriptive feedback is always negative.
C. Descriptive feedback objective and non-judgmental, whereas evaluative feedback passes
judgment.
D. There is no difference; they are interchangeable terms.
Answer: C
Conceptual Explanation: Descriptive communication describes an objective occurrence or
behavior without assigning blame or judgment, which reduces defensiveness.
5. Which ethical framework suggests that the best action is the one that maximizes overall
happiness or minimizes suffering for the greatest number?
A. Deontology
B. Virtue Ethics
C. Ethical Egoism
D. Utilitarianism
Answer: D
Conceptual Explanation: Utilitarianism is a consequentialist theory focusing on the
‘greatest good for the greatest number’.
6. What term describes the psychological phenomenon where individuals feel a sense of
discomfort when their actions contradict their values?
A. Emotional Labor
