WEBCE ETHICS STUDY ALL CORE ANSWERS AND
QUESTIONS SET A+
✔✔It wasn't cheap, but Herminia finally managed to convince the elderly owner of a
small lakefront home to sell it to her. Herminia plans to tear down the home and erect a
three-story luxury residence for herself that would comply with current building codes.
However, she is getting a lot of flak from residents of the nursing home across the street
who would no longer be able to enjoy a lake view from their balconies. What type of
dilemma does Herminia face? - ✔✔Individual versus community
✔✔The gate attendant at a major airport thought she detected alcohol on the breath of
the pilot who was boarding a passenger plane. It might have been the pilot's aftershave
or cologne. It was not the attendant's job to screen the crew, and she could get into
trouble by delaying a flight. But she notified authorities, and the pilot was taken off the
flight. The story made the TV news. Why do you think the gate attendant risked her job
in taking this action? - ✔✔As a professional, she was committed to doing the right thing.
✔✔A woman who has moral confidence - ✔✔knows what her values are and is willing
to stand for those values.
✔✔During the Vietnam War, several people became either famous or infamous as the
result of an incident known as the My Lai Massacre. Who was Lieutenant William L.
Calley? - ✔✔The leader of the platoon conducting the massacre
✔✔What is the relationship between self-respect and ethical behavior? - ✔✔Having
respect for oneself and for others allows one to do the right thing.
✔✔The My Lai Massacre is an example of an incident in which a group of ethical
individuals aboard a helicopter - ✔✔just stepped in and did the right thing
✔✔Like many other people, Dirk Rhodes, who owns the insurance agency, has a
number of quirks. Which of them is least likely to be considered a trivial preference? -
✔✔Dirk insists that manuals and reference materials be updated immediately whenever
changes come in
, ✔✔Nobody reads privacy notices, but Alfred has been instructed to include them with
certain mailings he handles. This frustrates Alfred because it adds an additional step to
the mailing process, and the added weight of the privacy document often increases the
postage. What should Alfred do? - ✔✔Stop worrying about things that cannot be
changed
✔✔Ebony is an insurance agent who likes to read for an hour before going to bed at
night. What type of reading material will best help Ebony meet the needs and
challenges of her profession? - ✔✔Insurance textbooks and continuing education
courses
✔✔Everett and Hans currently share the same administrative assistant, Lorna. They are
also competing with each other to see who gets promoted to a higher position that will
soon become available. Which of the strategies he is considering might Hans find most
effective? - ✔✔Encourage Everett to succeed and try to keep up with him.
✔✔When entering an important policy change into the computer, Carolyn receives an
error message: "The change cannot be made at this time because a system upgrade is
in progress." Which of the following actions she considers would be a mistake? -
✔✔Report to the client that it is not possible to make the change
✔✔What is the first step in dealing with an ethical conflict? - ✔✔Recognize that an
ethical conflict exists
✔✔Rosanna calls and asks whether the quote on her renewal premium is available yet.
You know the quote has come in, and it is much higher than either you or Rosanna
expected. However, to keep Rosanna from shopping, your boss says you should tell her
that you're still waiting for the quote and then sit on it until just before the renewal date.
What core ethical principle might affect your decision? - ✔✔Truthfulness
✔✔It's Friday afternoon, the start of a 3-day holiday weekend. There is one more claim
you ought to handle today, but you decide to postpone the claim until Tuesday. The
claimant will have to wait. Your decision appears to be based, at least in part, on -
✔✔an opportunity for personal gain
✔✔Your independent agency has received auto claims from both Jim and Beverly, both
clients of your agency. Jim and Beverly, who are insured by two different companies
you represent, were both involved in the same accident. Jim's claim report indicates that
the accident was Beverly's fault, and Beverly's claim indicates that it was Jim's fault.
Beverly is a nun, and Jim is a bartender. What seems to be the best way to handle this
claim? - ✔✔Transmit both accident reports to their respective insurers and let the
insurers decide how to handle the claims
QUESTIONS SET A+
✔✔It wasn't cheap, but Herminia finally managed to convince the elderly owner of a
small lakefront home to sell it to her. Herminia plans to tear down the home and erect a
three-story luxury residence for herself that would comply with current building codes.
However, she is getting a lot of flak from residents of the nursing home across the street
who would no longer be able to enjoy a lake view from their balconies. What type of
dilemma does Herminia face? - ✔✔Individual versus community
✔✔The gate attendant at a major airport thought she detected alcohol on the breath of
the pilot who was boarding a passenger plane. It might have been the pilot's aftershave
or cologne. It was not the attendant's job to screen the crew, and she could get into
trouble by delaying a flight. But she notified authorities, and the pilot was taken off the
flight. The story made the TV news. Why do you think the gate attendant risked her job
in taking this action? - ✔✔As a professional, she was committed to doing the right thing.
✔✔A woman who has moral confidence - ✔✔knows what her values are and is willing
to stand for those values.
✔✔During the Vietnam War, several people became either famous or infamous as the
result of an incident known as the My Lai Massacre. Who was Lieutenant William L.
Calley? - ✔✔The leader of the platoon conducting the massacre
✔✔What is the relationship between self-respect and ethical behavior? - ✔✔Having
respect for oneself and for others allows one to do the right thing.
✔✔The My Lai Massacre is an example of an incident in which a group of ethical
individuals aboard a helicopter - ✔✔just stepped in and did the right thing
✔✔Like many other people, Dirk Rhodes, who owns the insurance agency, has a
number of quirks. Which of them is least likely to be considered a trivial preference? -
✔✔Dirk insists that manuals and reference materials be updated immediately whenever
changes come in
, ✔✔Nobody reads privacy notices, but Alfred has been instructed to include them with
certain mailings he handles. This frustrates Alfred because it adds an additional step to
the mailing process, and the added weight of the privacy document often increases the
postage. What should Alfred do? - ✔✔Stop worrying about things that cannot be
changed
✔✔Ebony is an insurance agent who likes to read for an hour before going to bed at
night. What type of reading material will best help Ebony meet the needs and
challenges of her profession? - ✔✔Insurance textbooks and continuing education
courses
✔✔Everett and Hans currently share the same administrative assistant, Lorna. They are
also competing with each other to see who gets promoted to a higher position that will
soon become available. Which of the strategies he is considering might Hans find most
effective? - ✔✔Encourage Everett to succeed and try to keep up with him.
✔✔When entering an important policy change into the computer, Carolyn receives an
error message: "The change cannot be made at this time because a system upgrade is
in progress." Which of the following actions she considers would be a mistake? -
✔✔Report to the client that it is not possible to make the change
✔✔What is the first step in dealing with an ethical conflict? - ✔✔Recognize that an
ethical conflict exists
✔✔Rosanna calls and asks whether the quote on her renewal premium is available yet.
You know the quote has come in, and it is much higher than either you or Rosanna
expected. However, to keep Rosanna from shopping, your boss says you should tell her
that you're still waiting for the quote and then sit on it until just before the renewal date.
What core ethical principle might affect your decision? - ✔✔Truthfulness
✔✔It's Friday afternoon, the start of a 3-day holiday weekend. There is one more claim
you ought to handle today, but you decide to postpone the claim until Tuesday. The
claimant will have to wait. Your decision appears to be based, at least in part, on -
✔✔an opportunity for personal gain
✔✔Your independent agency has received auto claims from both Jim and Beverly, both
clients of your agency. Jim and Beverly, who are insured by two different companies
you represent, were both involved in the same accident. Jim's claim report indicates that
the accident was Beverly's fault, and Beverly's claim indicates that it was Jim's fault.
Beverly is a nun, and Jim is a bartender. What seems to be the best way to handle this
claim? - ✔✔Transmit both accident reports to their respective insurers and let the
insurers decide how to handle the claims
