WGU C712 CHANCE MANAGEMWNT OA EXAM
PREP NEWEST 2026 | WGU C712 OA + PA | ALL
COMPETENCIES COVERED | PASS
GUARANTEED 2026
Question
Which five elements support management's effective attainment of organizational goals?
A) Planning, organizing, directing, controlling resources, and staffing
B) Planning, leading, controlling, staffing, and budgeting
C) Organizing, directing, staffing, evaluating, and communicating
D) Planning, organizing, staffing, leading, and evaluating
Expert Rationale: The five elements that support management's effective attainment of
organizational goals are planning, organizing, directing, controlling resources, and staffing.
These are the core functions of management, ensuring that the organization operates
efficiently and achieves its objectives. Each element contributes to the overall coordination
and execution of organizational activities.
Question
What is the definition of management?
A) The process of controlling all organizational resources
B) The process of working with and through people to achieve organizational goals
C) The process of making decisions without input from others
D) The process of supervising employees' daily tasks
Expert Rationale: Management is defined as the process of working with and through
people to achieve organizational goals. It emphasizes the importance of people in
achieving objectives, highlighting that managers must effectively coordinate and lead their
teams to succeed. This definition underscores the relational and collaborative nature of
management.
,Question
What are the two essential pieces in organizations that must be integrated effectively to
lead to high performance?
A) Planning and organizing
B) Management and leadership
C) Strategy and structure
D) Culture and systems
Expert Rationale: Management and leadership are the two essential pieces that must be
integrated effectively to lead to high performance. While management focuses on
maintaining order and efficiency, leadership provides vision and inspiration. Both are
critical for long-term organizational success and must work in harmony.
Question
What are traits of an effective change leader?
A) They avoid risk and maintain the status quo
B) They define themselves as a change leader and embrace risk
C) They rely solely on past successes
D) They focus only on technical skills
Expert Rationale: Effective change leaders define themselves as change leaders and
embrace risk instead of being adverse to risk as part of the change process. They
understand that change involves uncertainty and are willing to take calculated risks to drive
innovation and improvement.
Question
What is organizational development (OD)?
A) The practice of maintaining current organizational structures
B) The practice of changing people and organizations for positive growth
C) The process of downsizing organizations
D) The process of increasing profits without changing practices
Expert Rationale: Organizational development (OD) is the practice of changing people and
organizations for positive growth. It focuses on improving organizational effectiveness
through planned interventions, enhancing employee well-being, and fostering a culture of
continuous improvement. OD is a systematic approach to managing change.
, Question
What is change management?
A) A process that avoids organizational changes
B) Approaches used by specialists to assist leaders in moving organizations from a present
to future state
C) A method for maintaining the status quo
D) A process focused only on financial outcomes
Expert Rationale: Change management encompasses approaches used by business
content and behavioral process specialists that assist leaders in moving organizations from
a present to future state. It includes tools, techniques, and strategies to manage the people
side of change and ensure successful transitions.
Question
According to systems theory, organizations are viewed as:
A) Independent units with no external influences
B) A total system of interdependent subsystems responding to external environmental
changes
C) Static structures that do not adapt
D) Hierarchical structures with rigid rules
Expert Rationale: According to systems theory, organizations are viewed as a total system
of interdependent subsystems (people, technology, work, culture) that work together to
respond to external environmental changes such as competitors, customers, or
government regulations. This perspective emphasizes the interconnectedness and
adaptability of organizations.
Question
What does contingency theory suggest?
A) There is one best way to organize all organizations
B) Organizational dimensions (strategy, structure, people, work, rewards) are parts of a
whole that must fit together
C) Organizations should ignore external factors
D) Leadership is the only important organizational dimension
PREP NEWEST 2026 | WGU C712 OA + PA | ALL
COMPETENCIES COVERED | PASS
GUARANTEED 2026
Question
Which five elements support management's effective attainment of organizational goals?
A) Planning, organizing, directing, controlling resources, and staffing
B) Planning, leading, controlling, staffing, and budgeting
C) Organizing, directing, staffing, evaluating, and communicating
D) Planning, organizing, staffing, leading, and evaluating
Expert Rationale: The five elements that support management's effective attainment of
organizational goals are planning, organizing, directing, controlling resources, and staffing.
These are the core functions of management, ensuring that the organization operates
efficiently and achieves its objectives. Each element contributes to the overall coordination
and execution of organizational activities.
Question
What is the definition of management?
A) The process of controlling all organizational resources
B) The process of working with and through people to achieve organizational goals
C) The process of making decisions without input from others
D) The process of supervising employees' daily tasks
Expert Rationale: Management is defined as the process of working with and through
people to achieve organizational goals. It emphasizes the importance of people in
achieving objectives, highlighting that managers must effectively coordinate and lead their
teams to succeed. This definition underscores the relational and collaborative nature of
management.
,Question
What are the two essential pieces in organizations that must be integrated effectively to
lead to high performance?
A) Planning and organizing
B) Management and leadership
C) Strategy and structure
D) Culture and systems
Expert Rationale: Management and leadership are the two essential pieces that must be
integrated effectively to lead to high performance. While management focuses on
maintaining order and efficiency, leadership provides vision and inspiration. Both are
critical for long-term organizational success and must work in harmony.
Question
What are traits of an effective change leader?
A) They avoid risk and maintain the status quo
B) They define themselves as a change leader and embrace risk
C) They rely solely on past successes
D) They focus only on technical skills
Expert Rationale: Effective change leaders define themselves as change leaders and
embrace risk instead of being adverse to risk as part of the change process. They
understand that change involves uncertainty and are willing to take calculated risks to drive
innovation and improvement.
Question
What is organizational development (OD)?
A) The practice of maintaining current organizational structures
B) The practice of changing people and organizations for positive growth
C) The process of downsizing organizations
D) The process of increasing profits without changing practices
Expert Rationale: Organizational development (OD) is the practice of changing people and
organizations for positive growth. It focuses on improving organizational effectiveness
through planned interventions, enhancing employee well-being, and fostering a culture of
continuous improvement. OD is a systematic approach to managing change.
, Question
What is change management?
A) A process that avoids organizational changes
B) Approaches used by specialists to assist leaders in moving organizations from a present
to future state
C) A method for maintaining the status quo
D) A process focused only on financial outcomes
Expert Rationale: Change management encompasses approaches used by business
content and behavioral process specialists that assist leaders in moving organizations from
a present to future state. It includes tools, techniques, and strategies to manage the people
side of change and ensure successful transitions.
Question
According to systems theory, organizations are viewed as:
A) Independent units with no external influences
B) A total system of interdependent subsystems responding to external environmental
changes
C) Static structures that do not adapt
D) Hierarchical structures with rigid rules
Expert Rationale: According to systems theory, organizations are viewed as a total system
of interdependent subsystems (people, technology, work, culture) that work together to
respond to external environmental changes such as competitors, customers, or
government regulations. This perspective emphasizes the interconnectedness and
adaptability of organizations.
Question
What does contingency theory suggest?
A) There is one best way to organize all organizations
B) Organizational dimensions (strategy, structure, people, work, rewards) are parts of a
whole that must fit together
C) Organizations should ignore external factors
D) Leadership is the only important organizational dimension
