QDM EXPERT EXAM 160 EXAM SCRIPT 2026
TEST PAPER QUESTIONS AND SOLUTIONS
GRADED A+
◉ Choose the best description of ABLE
Answer: A flexible problem solving model
◉ When planning the implementation of an improvement
opportunity, one useful tool to begin with is a _________________________.
Answer: Milestone Chart
◉ Which chart is best used to present causes of complaints?
Answer: Pareto Chart
◉ A QAT was developed to determine a better on-boarding process
for new hires. What tool would be helpful in presenting the business
case for your improvement opportunity to your stakeholders and
summarizing your project for organizational learning?
Answer: Business Review Template
◉ What is a typical tool for identifying potential root causes?
Answer: Affinity diagram
,◉ Which tool best identifies stakeholder needs in the Launch Phase?
Answer: Communication Plan
◉ A team has just completed in depth root cause analysis on their
opportunity. They've used data to confirm their root cause. The next
typical step in the Build phase is to ___________________.
Answer: Explore a range of potential solutions
◉ A ______________ is a table summarizing data that needs to be
collected, whether it's readily available or not.
Answer: Data Collection Plan
◉ Repacking equipment to move to storage is an example of what
type of activity?
Answer: Non-Value Add
◉ All of the following are descriptions of a Team Leader except:
Answer: Ensures the team thinks beyond what they know is true
today
◉ How is quality defined within QDM?
,Answer: Quality is a measure of how well we meet customer
requirements
◉ Which tool is most beneficial during the Build Phase?
Answer: Fishbone Diagram
◉ Which principle takes us out of our boundaries and prompts us to
consider the larger picture?
Answer: Quality Involves Teamwork
◉ What is the final step of the Evaluate phase?
Answer: Recognize/reward all participants
◉ ______________________ are variables that occur sometime during the
process that affect an output measure.
Answer: In process measures
◉ _____________ is a tool that identifies all stakeholders and defines the
starting and ending points in a process.
Answer: SIPOC
◉ Which of the following is not a QDM principle?
Answer: Reduce Waste
, ◉ Which of the following is not a common pitfall of data collection?
Answer: Forgetting where you put the data
◉ What is the third step of a gap analysis?
Answer: Highlight any gaps
◉ The following tools are typically used within the Assess Phase:
Answer: SIPOC, Waste Walk, FedEx Customer Corridor Map, Charter
◉ ________________________ can be defined as, observations that are
numerically distant from the rest of the data set.
Answer: Outliers
◉ What does the acronym ABLE represent?
Answer: Assess, Build, Launch, Evaluate
◉ The definition of root cause is:
Answer: The single cause that, once corrected, will yield the greatest
improvement
◉ What component of QDM helps to solve key business challenges?
TEST PAPER QUESTIONS AND SOLUTIONS
GRADED A+
◉ Choose the best description of ABLE
Answer: A flexible problem solving model
◉ When planning the implementation of an improvement
opportunity, one useful tool to begin with is a _________________________.
Answer: Milestone Chart
◉ Which chart is best used to present causes of complaints?
Answer: Pareto Chart
◉ A QAT was developed to determine a better on-boarding process
for new hires. What tool would be helpful in presenting the business
case for your improvement opportunity to your stakeholders and
summarizing your project for organizational learning?
Answer: Business Review Template
◉ What is a typical tool for identifying potential root causes?
Answer: Affinity diagram
,◉ Which tool best identifies stakeholder needs in the Launch Phase?
Answer: Communication Plan
◉ A team has just completed in depth root cause analysis on their
opportunity. They've used data to confirm their root cause. The next
typical step in the Build phase is to ___________________.
Answer: Explore a range of potential solutions
◉ A ______________ is a table summarizing data that needs to be
collected, whether it's readily available or not.
Answer: Data Collection Plan
◉ Repacking equipment to move to storage is an example of what
type of activity?
Answer: Non-Value Add
◉ All of the following are descriptions of a Team Leader except:
Answer: Ensures the team thinks beyond what they know is true
today
◉ How is quality defined within QDM?
,Answer: Quality is a measure of how well we meet customer
requirements
◉ Which tool is most beneficial during the Build Phase?
Answer: Fishbone Diagram
◉ Which principle takes us out of our boundaries and prompts us to
consider the larger picture?
Answer: Quality Involves Teamwork
◉ What is the final step of the Evaluate phase?
Answer: Recognize/reward all participants
◉ ______________________ are variables that occur sometime during the
process that affect an output measure.
Answer: In process measures
◉ _____________ is a tool that identifies all stakeholders and defines the
starting and ending points in a process.
Answer: SIPOC
◉ Which of the following is not a QDM principle?
Answer: Reduce Waste
, ◉ Which of the following is not a common pitfall of data collection?
Answer: Forgetting where you put the data
◉ What is the third step of a gap analysis?
Answer: Highlight any gaps
◉ The following tools are typically used within the Assess Phase:
Answer: SIPOC, Waste Walk, FedEx Customer Corridor Map, Charter
◉ ________________________ can be defined as, observations that are
numerically distant from the rest of the data set.
Answer: Outliers
◉ What does the acronym ABLE represent?
Answer: Assess, Build, Launch, Evaluate
◉ The definition of root cause is:
Answer: The single cause that, once corrected, will yield the greatest
improvement
◉ What component of QDM helps to solve key business challenges?
