D072 | TASK 2 | 2026 MODEL SUBMISSION
WGU D072
Task 2: Emotional Intelligence,
Supportive Communication & Leadership
Analysis
2026 Rubric-Aligned Model Submission
Course D072 - Fundamentals for Success in Business
Assessment Task 2 Performance Assessment
Student [Your Name / Student ID]
Prepared 2026 model for study and adaptation
IMPORTANT USE NOTE
This is an original model/template built around the publicly reported 2026 Task 2 rubric
structure. It is not an official WGU answer key and cannot guarantee an evaluator result. Replace
all generic scenario references with the exact facts, names, and events in your assigned prompt
before submitting your own work.
Rubric-aligned study model - adapt all scenario facts to the prompt assigned in your WGU course.
, D072 | TASK 2 | 2026 MODEL SUBMISSION
Rubric Alignment Overview
This model is organized in the evaluator-friendly sequence A, A1, B, C1, C2, D1, and D2. Each
section first identifies the required business concept, then applies it directly to the team-conflict
scenario. The scenario used here is deliberately generic: one team member has repeatedly missed
project deadlines, other team members have become frustrated, and the conflict has begun to
damage communication, trust, and project performance.
Section Rubric Focus What This Model Demonstrates
A Two emotional intelligence principles Empathy and social skills, defined and applied to conflict.
A1 Importance of EI for leaders Connection to trust, conflict management, judgment, morale,
and performance.
B Supportive communication Descriptive, problem-oriented, validating, specific, owned,
and active-listening behaviors.
C1 Leadership style Participative leadership and its defining characteristics.
C2 Application of style How participative leadership resolves the scenario and
improves accountability.
D1 Leadership approach and outcomes Effects on morale, engagement, psychological safety,
deadlines, and quality.
D2 People- vs. task-centered approach Selection and justification of a people-centered approach
with task accountability.
Recommended submission practice:
Keep the rubric labels exactly visible (A, A1, B, C1, C2, D1, D2).
Use the exact team-member names, behavior, missed deliverables, meeting events, and
consequences stated in the assigned scenario.
Define each concept briefly, but spend more words applying it to the scenario than repeating
textbook definitions.
Use citations for definitions or theory that come from course material or outside sources, and
list every cited source in References.
A. Emotional Intelligence Principles
Two emotional intelligence (EI) principles that are especially appropriate for the team-conflict
scenario are empathy and social skills. These principles address both sides of the problem:
understanding why the struggling team member is missing deadlines and managing the
relationships that have deteriorated because of those missed commitments.
Rubric-aligned study model - adapt all scenario facts to the prompt assigned in your WGU course.
WGU D072
Task 2: Emotional Intelligence,
Supportive Communication & Leadership
Analysis
2026 Rubric-Aligned Model Submission
Course D072 - Fundamentals for Success in Business
Assessment Task 2 Performance Assessment
Student [Your Name / Student ID]
Prepared 2026 model for study and adaptation
IMPORTANT USE NOTE
This is an original model/template built around the publicly reported 2026 Task 2 rubric
structure. It is not an official WGU answer key and cannot guarantee an evaluator result. Replace
all generic scenario references with the exact facts, names, and events in your assigned prompt
before submitting your own work.
Rubric-aligned study model - adapt all scenario facts to the prompt assigned in your WGU course.
, D072 | TASK 2 | 2026 MODEL SUBMISSION
Rubric Alignment Overview
This model is organized in the evaluator-friendly sequence A, A1, B, C1, C2, D1, and D2. Each
section first identifies the required business concept, then applies it directly to the team-conflict
scenario. The scenario used here is deliberately generic: one team member has repeatedly missed
project deadlines, other team members have become frustrated, and the conflict has begun to
damage communication, trust, and project performance.
Section Rubric Focus What This Model Demonstrates
A Two emotional intelligence principles Empathy and social skills, defined and applied to conflict.
A1 Importance of EI for leaders Connection to trust, conflict management, judgment, morale,
and performance.
B Supportive communication Descriptive, problem-oriented, validating, specific, owned,
and active-listening behaviors.
C1 Leadership style Participative leadership and its defining characteristics.
C2 Application of style How participative leadership resolves the scenario and
improves accountability.
D1 Leadership approach and outcomes Effects on morale, engagement, psychological safety,
deadlines, and quality.
D2 People- vs. task-centered approach Selection and justification of a people-centered approach
with task accountability.
Recommended submission practice:
Keep the rubric labels exactly visible (A, A1, B, C1, C2, D1, D2).
Use the exact team-member names, behavior, missed deliverables, meeting events, and
consequences stated in the assigned scenario.
Define each concept briefly, but spend more words applying it to the scenario than repeating
textbook definitions.
Use citations for definitions or theory that come from course material or outside sources, and
list every cited source in References.
A. Emotional Intelligence Principles
Two emotional intelligence (EI) principles that are especially appropriate for the team-conflict
scenario are empathy and social skills. These principles address both sides of the problem:
understanding why the struggling team member is missing deadlines and managing the
relationships that have deteriorated because of those missed commitments.
Rubric-aligned study model - adapt all scenario facts to the prompt assigned in your WGU course.
