Behv 5634 Module 10 Questions with Verified
Correct Answers
What is the most common reason people take a job in human services?
It's the best job they can find at the time.
Why should supervisors actively support quality work performance?
Staff are likely to feel good about their work.
A direct care position can be very frustrating.
What is positive or supportive feedback?
stating the quality of work with approval
stating approval or praise
stating the quality of work
There are 7 steps in the protocol for providing feedback. If the supervisor says, "When
the client begins to communicate, model the correct word faster and more clearly," this
is step _____
4
There are 7 steps in the protocol for providing feedback. If the supervisor says,
"Practice this skill this week and I will come watch again on Monday," this is step ____
6
, What are the benefits when a supervisor provides descriptive positive feedback about a
very specific behavior?
demonstrates that the supervisor knows a lot about the behavior of concern
demonstrates that the supervisor is knowledgeable about how well the staff member exhibited
the behavior of concern
helps the staff to gain respect for the supervisor, as indicated by his/her demeanor during the
meeting
helps the supervisor to gain confidence when providing feedback
Sincere feedback is more likely to be effective feedback. What can a supervisor do if
staff is uncomfortable receiving sincere feedback?
Provide just a few compliments at first.
Why is it important to consider formal written feedback when pointing out something a
staff member can improve upon?
Having a permanent product of insufficient work performance may be useful if more serious
action is required later on.
This may enhance the importance of the feedback to the staff member.
Some important components of written feedback are:
The staff member's name should be correctly spelled.
Correct Answers
What is the most common reason people take a job in human services?
It's the best job they can find at the time.
Why should supervisors actively support quality work performance?
Staff are likely to feel good about their work.
A direct care position can be very frustrating.
What is positive or supportive feedback?
stating the quality of work with approval
stating approval or praise
stating the quality of work
There are 7 steps in the protocol for providing feedback. If the supervisor says, "When
the client begins to communicate, model the correct word faster and more clearly," this
is step _____
4
There are 7 steps in the protocol for providing feedback. If the supervisor says,
"Practice this skill this week and I will come watch again on Monday," this is step ____
6
, What are the benefits when a supervisor provides descriptive positive feedback about a
very specific behavior?
demonstrates that the supervisor knows a lot about the behavior of concern
demonstrates that the supervisor is knowledgeable about how well the staff member exhibited
the behavior of concern
helps the staff to gain respect for the supervisor, as indicated by his/her demeanor during the
meeting
helps the supervisor to gain confidence when providing feedback
Sincere feedback is more likely to be effective feedback. What can a supervisor do if
staff is uncomfortable receiving sincere feedback?
Provide just a few compliments at first.
Why is it important to consider formal written feedback when pointing out something a
staff member can improve upon?
Having a permanent product of insufficient work performance may be useful if more serious
action is required later on.
This may enhance the importance of the feedback to the staff member.
Some important components of written feedback are:
The staff member's name should be correctly spelled.
