CMAA: Module 4 (Scheduling) Exam
Questions & Answers (Grade A+)
Which of the following is a pre-determined service type for optimal
scheduling within the same medical organization? -
correct answer ✅Same provider service within the past 3 years
A MAA answers a call from a parent who states that their 7-year-old
child has a sore throat, runny nose, and earache. The child was last
seen 1 month ago for a camp physical. The assistant should
schedule the appointment for which of the following durations? -
correct answer ✅20 minutes
A MAA takes a call from a patient who says they just spoke with
their provider and was advised to schedule an appointment for
tomorrow for high blood pressure, diabetes, and gout. For which of
the following times frames should the assistant schedule the
appointment? -
correct answer ✅60 minutes
Which of the following patient needs is appropriate to schedule for
a telehealth appointment? -
correct answer ✅Test results
, CMAA: Module 4 (Scheduling) Exam
Questions & Answers (Grade A+)
Which of the following types of equipment are required for a
telehealth appointment? -
correct answer ✅Microphone
A patient is scheduled for a recurring therapy session next week
and wants to know if they can change the appointment to
telehealth. Which of the following actions are required prior to the
telehealth appointment? -
correct answer ✅The provider will need to consent to telehealth
To initiate the patient registration process, the MAA will ask for
which of the following types of verification information? -
correct answer ✅Medical insurance policy numbers
Which of the following information can be located on the patient
registration form? -
correct answer ✅Allergies
Prior to scheduling the appointment, which of the following is the
first step after collecting the patient's insurance information? -
correct answer ✅Repeat insurance information and compare
insurance card and photo identification
Questions & Answers (Grade A+)
Which of the following is a pre-determined service type for optimal
scheduling within the same medical organization? -
correct answer ✅Same provider service within the past 3 years
A MAA answers a call from a parent who states that their 7-year-old
child has a sore throat, runny nose, and earache. The child was last
seen 1 month ago for a camp physical. The assistant should
schedule the appointment for which of the following durations? -
correct answer ✅20 minutes
A MAA takes a call from a patient who says they just spoke with
their provider and was advised to schedule an appointment for
tomorrow for high blood pressure, diabetes, and gout. For which of
the following times frames should the assistant schedule the
appointment? -
correct answer ✅60 minutes
Which of the following patient needs is appropriate to schedule for
a telehealth appointment? -
correct answer ✅Test results
, CMAA: Module 4 (Scheduling) Exam
Questions & Answers (Grade A+)
Which of the following types of equipment are required for a
telehealth appointment? -
correct answer ✅Microphone
A patient is scheduled for a recurring therapy session next week
and wants to know if they can change the appointment to
telehealth. Which of the following actions are required prior to the
telehealth appointment? -
correct answer ✅The provider will need to consent to telehealth
To initiate the patient registration process, the MAA will ask for
which of the following types of verification information? -
correct answer ✅Medical insurance policy numbers
Which of the following information can be located on the patient
registration form? -
correct answer ✅Allergies
Prior to scheduling the appointment, which of the following is the
first step after collecting the patient's insurance information? -
correct answer ✅Repeat insurance information and compare
insurance card and photo identification
